7 jobs found in Fareham

Job title: Complaint Officer Location: Eastleigh SO50 Start Date: ASAP Contract Type: Temporary (12 weeks + potential to extend) Weekly Hours: 37 hours per week   Job Purpose   We are currently recruiting for a Complaint Officer to join a well-established Complaints Centre of Excellence. This role is key in ensuring customer complaints are handled efficiently, fairly, and with a strong focus on resolution and service improvement.   You will act as the first point of contact for customers, managing complaints from initial acknowledgement through to investigation and outcome, ensuring a high standard of communication throughout.   Key Responsibilities: Act as the first point of contact for customer complaints, managing expectations from the outset Investigate complaints thoroughly and reach fair, evidence-based outcomes Communicate decisions clearly and professionally, both verbally and in writing Build effective relationships with internal departments and external stakeholders...

Berry Recruitment are looking for a Help Desk Operative to work at Southampton General Hospital on a maternity cover contract. You will need to be available for induction on Monday 13th and Tuesday 14th April for induction and start asap after this. You will need to be flexible with working hours as the help desk runs Monday to Sunday either 06.30-13.30 or 13.30-21.00. Hourly pay rate £12.71 Please note you will need a BASIC DBS check for this role. The hospital would also like help desk operatives to be trained as ward hosts in case you are asked to ever cover this due to being short staffed. Key Duties: Support point for information and communication between organisation and customer Receive Service Centre requests (telephone calls, emails and reception) from all service areas of the hospital Enter details of calls into data base and following up details of action and outcome Using specific software and databasesCandidate Requirements: Computer literate including...

Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email.  This role will work with the German market, so a German speaker is required.  The role would start in February and is a 6month contract initially. Main Duties Reply to customer enquiries via a digital ticketing system through a range of channels Provide high-quality answers to queries to ensure they are resolved quickly and efficiently Always follow standard processes to ensure a smooth experience with returns, exchanges, etc. Work collaboratively with teams across the business to uphold and improve customer service ratings Skills and Knowledge Fluent German - written and spoken. You will have a great...

Overview We're looking for a Customer Services Associate to join the team on a fixed-term basis. You'll be the first point of contact for handling queries, supporting system administration, and ensuring a high standard of service in line with regulatory requirements. Key Responsibilities Manage incoming queries via phone & email Take ownership of queries through to resolution within agreed service levels Carry out system administration and maintain accurate records Support joining, moving & leaving processes Ensure compliance with regulatory, security, and audit standards Investigate issues and maintain data accuracy Contribute to service improvements and team performance targets Skills & Experience Strong communication skills (written and verbal) Confident handling customer queries High attention to detail and organisation Ability to prioritise and work in a fast-paced environment Team player with a proactive approach Personal Attributes Customer-focused with a...

Azenta Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems. Our customer service team are seeking an experienced Customer Service Representative The position will see you responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc.); investigating production scheduling, shipping and invoicing issues and assists in resolution where possible. All work is done in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes-Oxley. Ideal applicants, will come with experience of working within a complexed manufacturing environment within customer service and hold previous experience with Oracle, or similar ERP. Candidate should enjoy working in a fast-paced, collaborative environment and exhibit a commitment to delivering customer satisfaction and success. Daily activities include: * Reviewing,...

We currently seeking a Substance Misuse Recovery Worker for our client in Brighton on a 3 month contract to start ASAP. The rate of pay will be negotiated between £21-22 an hour. This will be Full Time Contract, Monday to Friday from 09:00-17:00. As a Recovery Worker you will be required to: * Supporting service users from point of entry into the service and through their treatment/recovery journey; * Providing screening, assessment, and recovery planning and onward referral; * Reducing alcohol related harm to service users and the wider community; * Promoting carer, service user and community involvement; * Providing advocacy for access to partnership services; * Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self determination. An Enhanced Adults and Children's DBS will be required for this position

Starting ASAP we have a number of temporary roles for people with experience in credit control, sales ledger or debt / arrears collections. You’ll work with a well known organisation in Brighton to help clear backlog of outstanding payments due. Working from central Brighton offices, you will be responsible for contacting consumers directly to chase overdue payments and ensure timely recovery of outstanding balances. This is a fast-paced, customer-focused role where strong communication skills and confidence on the phone are essential. As a temporary credit controller you will: * Manage a portfolio of overdue accounts * Make outbound calls to recover outstanding fees * Send follow-up emails, letters, and payment reminders * Record all activity accurately on internal systems * Work collaboratively with internal teams to resolve queries * Provide excellent customer service while handling sensitive financial conversations Skills & experience required: *...