20 jobs found in Farnborough

Looking for Customer Service Advisor / Scheduler for a large Repairs Contractor based in Surrey Exciting opportunity for training and progression Must have some experience working with Contractors Long-term contract The hours of work will be Monday to Friday 8:00am - 5:00pm Will consider no experience and training available Summary of role: Be in a position to make a real difference to the service we offer our customers. The customer service team has the most contact with our customers and no day is ever the same. You will handle a range of enquiries including: Diagnosing and requesting repairs Record customer complaints and, whenever possible, resolving them at first point of contact This role typically requires strong communication skills and experience in customer service or call handling. Allocate the right operatives, based on skills, availability and locality to the jobs that are nearing completion to ensure we meet appointment times and minimize travel and...

Temporary Customer Service Advisor Hybrid | Full-time (Mon–Fri) | Temporary Contract | Immediate Start In this front-line role, you’ll be the first point of contact for residents, contractors, and visitors. You will be responsible for providing excellent service in person, over the phone, and via email. As well as playing a key role in logging repairs, signposting queries, resolving issues at the first point of contact, and supporting the wider team with admin tasks. Key responsibilities for the Customer Service Advisor: * Answering and handling customer queries professionally and efficiently * Logging repairs and maintenance requests using internal systems * Monitoring and responding to shared inboxes within agreed timeframes * Greeting visitors and managing the reception area * Supporting residents with information around rent, payments, and services * Providing administrative support to customer engagement and community events * Updating records and ensuring...

Job Title: Customer Service Officer Location: Local authority based in Croydon Hourly rate: £16.25 PAYE Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 40 hours- Hybrid working available ASAP Start Job Duties: Being the first point of contact for interaction with vulnerable clients and their carers. Take decisions within established procedures dealing with end user and prescriber queries and issues. Ability to work flexibly to support the move to stretched working days and weekend operating as required. Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections. Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.Person Specification: The ideal candidate must have: Ability to work with vulnerable individuals,...

Role - Customer Service (Housing Repairs) Mon - Fri Office based  West London £23 per hour via Umbrella  3 to 6 months ongoing contract  Role Purpose  To provide a single point of contact for those contacting the council about housing services and repairs. To ensures that customers receive a timely and positive response to their contact with the council, achieving performance targets and high rates of satisfaction. Responsibilities  To act as the first point of contact, providing initial advice and information and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels Where appropriate to direct and/or connect telephone callers and enquiries via other channels to other individuals/departments where more complex and specific advice is required To capture accurate and detailed information to pass to relevant specialist teams where the Customer Service Centre cannot fully resolve a query To access and record actions on the...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

Do you enjoy the freedom of the open road and have a knack for conversation? Become a Customer Service Field Agent for the Office for National Statistics (ONS) and put your people skills to work. You'll be the face of the ONS, traveling to different locations to conduct surveys and encouraging participation from a variety of people. Role Details Location: Pay Rate: £12.55 per hour Mileage Allowance: £0.45 per mile. Meal Allowance: £7.50 for every 5 hours worked, up to £15 for 10 hours Duration: Temporary contract until December 17, 2025 Hours: 22-30 hours per week (Monday to Friday, with occasional Saturdays) Contract: Temporary, with weekly pay through Randstad. What You'll Need A valid UK driving license and your own car. The ability to travel up to 40 miles for assignments. Willingness to get business car insurance and complete a DBS check. Excellent communication skills and the ability to persuade people to participate in surveys. A self-disciplined and motivated...

Personnel Selection are working with this fantastic company, based on Walworth Industrial Estate in Andover, who are recruiting for 6 temporary Customer Service Advisors to join them ASAP and commit until end of March 2026. This role would suit a resilient, confident, empathetic and organised individual who is used to working in a fast paced environment.  You will be taking incoming calls and taking information from the caller to be added to the CRM, as well as handling queries on existing cases and communicating with external contacts to gain updates. The role requires a 40 hour week and you can elect work from the following hours: 8 - 4:30, 8:30 - 5, 9 - 5:30 or 9:30 - 6. If you are available immediately, have a strong background in customer service and can communicate effectively when under pressure, please do send your CV for immediate review

Do you enjoy the freedom of the open road and have a knack for conversation? Become a Customer Service Field Agent for the Office for National Statistics (ONS) and put your people skills to work. You'll be the face of the ONS, traveling to different locations to conduct surveys and encouraging participation from a variety of people. Role Details Location: Pay Rate: £12.55 per hour Mileage Allowance: £0.45 per mile. Meal Allowance: £7.50 for every 5 hours worked, up to £15 for 10 hours Duration: Temporary contract until December 17, 2025 Hours: 22-30 hours per week (Monday to Friday, with occasional Saturdays) Contract: Temporary, with weekly pay through Randstad. What You'll Need A valid UK driving license and your own car. The ability to travel up to 40 miles for assignments. Willingness to get business car insurance and complete a DBS check. Excellent communication skills and the ability to persuade people to participate in surveys. A self-disciplined and motivated...

Customer Service Representative 🌟 Are you a skilled customer service professional with a technical background? We're looking for a Customer Service Representative to join our team in Newbury and help deliver outstanding support to our customers. 📍 Location: Newbury 🕒 Employment Type: Full-time 💷 Salary: £13.50 per hour About the Role As a Customer Service Representative, you'll be responsible for managing service-related customer interactions, including repair orders and returns.You'll work closely with internal teams and customers to ensure smooth operations and high-quality service delivery. Key Responsibilities Process repair/work orders Arrange returns and collections, handle pricing and delivery queries Respond to customer emails and calls professionally and promptly Investigate and resolve invoice disputes Log and follow up on issue resolution, ensuring clear communication with customers Collaborate with internal teams on customer-specific and cross-functional topics...

Large Housing Association requires a Complaints Triage and Service Recovery Officer to manage customer dissatisfaction before it escalates to a formal complaint. Responsibilities: Act as first point of contact for customers who are expressing concerns or dissatisfaction, deploying empathy, problem solving skills and proactive communication to address their issues. Triage and assess customer concerns, suggest appropriate solutions and where possible recover the issue. Find the best route to customer satisfaction and where necessary log a formal complaint investigation. Skills and experience: Excellent customer service and communication skills through multiple channels. Empathy and a personal approach to problem solving. Collaborative nature and confidence in dealing with multiple stakeholders. Proven experience in a complaint handling or customer service role. The role is hybrid with Wednesdays and Thursdays in the office. £19.49 ph PAYE or £25.57 Umbrella

Job Title: Customer Care Executive Dates: December 22nd - January 2nd (excluding bank holidays: 25th, 26th, 1st Jan) Handover: Wednesday 17th December, remote via Teams (minimum 4 hours) Pay: £14-16phr Hours: 10:00 AM - 6:00 PM (30 min break) 29th December: 10:00 AM - 4:00 PM (in office; early finish)Location: Victoria, London Work from home: 24th and 31st December (office closed)The Role: Provide proactive and exceptional customer service to ecommerce and retail customers. Act as main point of contact for customer queries and take ownership of requests via email, live chat, and telephone. Main Responsibilities: Manage online customer queries (email 80% of the time), telephone, and live chat Resolve order discrepancies including exchanges and refunds in a timely manner Advise customers on products and assist with placing orders Update customer profiles accurately Collaborate with team members and other departments to ensure consistent, high-quality service Manage orders...

Job Title: Treasury Client Services Representative Duration: 12 months Location: London/Hybrid (four days per week in the office) Salary: £63000 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you passionate about providing exceptional service and support in the financial sector? Do you thrive in a dynamic, client-focused environment? If so, we have an exciting opportunity for you! Our client, a leading organisation in the banking industry, is seeking a dedicated Treasury Client Services Representative. What You'll Do: As a Treasury Client Services Representative, you will: Serve as the primary contact for...

We're recruiting an experienced and customer-focused Resident Access Adviser to join a busy Resident Access Team. This is an excellent opportunity for a professional with strong communication skills, a passion for customer service, and experience handling enquiries across multiple channels. You'll play a key role as the first point of contact for residents, providing advice, resolving enquiries, processing requests, and signposting customers to the correct services. Working across phone, face-to-face, email, web, and digital channels, you'll help ensure a seamless resident experience while supporting the council's commitment to customer excellence and digital transformation. The role will predominantly be remote working with occasional travel to officer for meetings. The Role ·Act as the first point of contact for residents, dealing with enquiries across a wide range of services including Parking, Waste, Council Tax, Benefits, Housing, Planning, Licensing, Environmental...

Calling all Senior Carers/Team Leaders! Ten90 Recruitment is looking for an experienced Team Leader to work for our clients based in the Waltham Forest area We are seeking candidates who can provide person centred support to vulnerable people. Your responsibilities will include the following; Leading and Motivating: Inspiring the team to perform at their best and foster a positive work environment. Setting Goals and Objectives: Clearly defining team goals and breaking them down into actionable steps. Delegating Tasks: Assigning responsibilities based on individual skills and strengths to optimise performance. Training and Development: Providing guidance and support to team members, including training and mentoring. Performance Management: Monitoring team performance, identifying areas for improvement, and providing feedback. Communication: Facilitating open communication within the team and with management. Problem-Solving: Addressing challenges and conflicts within...

Housing (Homelessness) Triage/First contact Officer Office based – 36 Hours per week (flexibility for hybrid working considered once role established) To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone or face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017. Duties Interview and assess homeless on the day approaches in person. Make preliminary investigations ensuring customer provides evidence and documentation at the earliest opportunity. Provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing, and welfare benefits. Makes initial enquiries into reason to believe client is eligible and homeless. Filters and contacts online housing options form and conducts preliminary enquiries, providing advice and assistance to prevent homelessness...

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

IT Technician – 6 Month FTC Location: Small Dole, West Sussex Salary: £31,000 – £35,000 per annum (DOE) Contract: Fixed-Term Contract – 6 months | Full-Time About the Role Talented People are recruiting on behalf of a civil engineering and construction organisation for an experienced IT Technician to join their internal IT function on a 6-month FTC. The role will provide first and second line support across office and site environments. Key Responsibilities * Provide day-to-day IT support across hardware, software and user tickets. * Diagnose and resolve issues independently, escalating when required. * Deliver professional, customer-focused support in person and remotely. * Build, configure and deploy Windows laptops using approved images. * Support Android mobile devices via the company MDM system. * Maintain accurate asset registers, inventories and IT documentation. * Support onboarding and offboarding processes including access setup. * Maintain...

AWS Connect Support Engineer Location: Newham Employment Type: Full-Time Contract Type: 3 months £500 per day Umbrella Hybrid Are you passionate about delivering exceptional technical support and ensuring seamless customer experiences? We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based contact centre solution powered by Amazon Connect. About the Role As an AWS Connect Support Engineer, you will be responsible for configuring, managing, and troubleshooting AWS Connect environments. You'll play a key role in ensuring optimal performance, resolving technical issues, and collaborating with cross-functional teams to enhance our contact centre capabilities. Key Responsibilities Amazon Connect Administration & Support Configure and manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and...

World Class Defence Organisation is currently looking to recruit an IM International Service Lead subcontractor on an initial 12 month contract. Your base site can either be from the companies Bristol, Stevenage or Bolton office.  This role will be a hybrid position – 2 days per week onsite and 3 days remote.      The role will be supporting the Companies Poland site and so will require travel to Poland once a month. This role would suit a candidate from an Information Management International Service Lead, IT Service Desk Manager or IT Service Delivery background.   Hourly Rate: £60ph (Umbrella).     Contract Duration: 12 Months initially and then ongoing and long-term thereafter.   IM International Service Lead Job Description:   Act as the UK Service Lead for workplace & infrastructure services primarily for the Polish organisation to ensure supporting the provision of an effective working environment.   Responsibilities: To support the IM Overseas Service Manager to...