3 jobs found in Hadleigh

IT 1st Line Support Technician 📍 Southend-on-Sea 💰 Competitive Salary (based on experience) About the Role We're working with a well-established, community-focused organisation in Southend-on-Sea that is expanding its central IT function. They are looking to recruit an IT 1st Line Support Technician to join their growing team. This is a fantastic opportunity for someone passionate about IT support who enjoys working in a fast-paced environment, providing hands-on technical assistance and excellent customer service to end users. You'll act as a key point of contact for IT queries, supporting a wide range of systems and hardware while ensuring smooth day-to-day operations across the organisation. Key Responsibilities Provide first-line IT support, responding to helpdesk tickets efficiently and professionally Troubleshoot and resolve hardware and software issues across desktops, laptops, printers, and networks Escalate more complex issues to 2nd/3rd line support when required...

We're looking for a proactive and approachable individual to join a customer support team focused on delivering high-quality service. You'll play a key role in ensuring customers receive the support and guidance they need, helping to maintain a smooth and positive experience. Responsibilities Providing friendly and professional customer support Responding to queries and resolving issues efficiently Supporting day-to-day operations across multiple sites Sharing accurate information on processes and services Working closely with internal teams to improve the overall customer experience About You Previous experience in a customer-facing or service-based role Confident communicator with strong interpersonal skills Organised, with the ability to manage tasks across different locations Proactive, reliable, and solutions-focused

Technical Support Specialist – 12mths – hybrid Hertfordshire - £160pday) Our client is seeking a Technical Support specialist to work approx. 4 days per week onsite in Ware, Hertfordshire. You will be reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for you. Required skills & experience: Exceptional skills in problem solving & time management Able to provide timely updates and manage customer expectations Ability to read, write, and speak English fluently;...