18 jobs found in Hinckley

AMJ Recruitment are looking for a Customer Service Administrator to join our valued Client based in Nuneaton. Pay Rate - £13.31 per hour Shifts: 09:00am to 17:00pm (Mon-Thur) 09:00am to 16:00pm (Fri) - 35.25 hours per week. Term - Temp to Perm Start Date - ASAP Experience - Customer Service or Admin experience is essential. Job Role: - Registration of products - Print letters - Post letters - Care support registration inbox - Returned / undelivered letters update on Eagle - Scanning - Post sorting and communication - Reception overload phone calls re-direction - Visitor welcome, Providing cover for Reception - Dealing with all incoming letters and e-mails - Answering all incoming telephone calls - Providing support within the Administration team - Data input into company database, ensuring compliance to GDPR regulations - Processing of all types of payment for extended warranty - Creating service engineer visits for the Council and Housing association To apply, please...

Industria Personnel are looking for highly motivated Customer Service Representatives to complement our client’s friendly vibrant team on a temporary basis! Their customers are important to them and they are proud to provide the best service to them and make them their main priority. You will be right at the very centre of it! You will be the first point of contact for our customers; confidently delivering a great service with a smile is second nature. Based at their office in Beaumont Leys you will be responsible for the below: * Dealing with B2B and B2C customers, processing orders and queries for Ecommerce supplies and equipment delivery * Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact * Ensure that the question of the customer is answered and expectations managed to the highest standard * You will identify customer needs and effectively process all customer orders, as well as pre and after sales queries...

Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary £12.21ph Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional. Roles Available: Full-Time Agents - 37.5 hours per week- Rotating 3-week shift pattern:- 08:00 - 16:00- 09:00 - 17:0010:00 - 18:00Contract Details: Temporary assignment for 12 weeks, with the possibility of extension if required.Role Overview: As a key member of our customer service department, your role will encompass a variety of exciting tasks, including: Handling inbound and outbound customer calls with a friendly demeanour. Booking and managing repairs and replacement appointments. Delivering excellent customer service and providing...

The Customer Service Coordinator plays a key role in delivering high‑quality, responsive and customer‑focused services. This position ensures that enquiries, complaints and service requests are handled efficiently, professionally and in line with organisational standards. Experience within local authorities and housing associations is essential, due to the regulatory requirements, resident expectations and the need for accurate, compliant service delivery. Key Responsibilities * Act as the first point of coordination for customer enquiries, ensuring timely, accurate and empathetic responses. * Manage and prioritise high‑volume caseloads, including complex or sensitive issues, ensuring all matters are resolved within agreed KPIs and SLAs. * Maintain accurate and compliant customer records using CRM systems, ensuring full audit readiness. * Support the delivery of statutory and regulatory obligations, including data accuracy, safeguarding...

Customer Service Planner Based in Halesowen Monday to Friday 8am to 5pm £12.27 per hour Temporary to permanent To excel in this role, you should have excellent scheduling, customer service and organisational skills, be proactive, and have the ability to multitask effectively. Strong communication and IT skills are essential, as you will be frequently interacting with colleagues and using various software applications. If you are looking for an opportunity to work with a fantastic team in a dynamic and fast-paced environment, this is the perfect role for you! Our client offers a supportive and inclusive working culture, where your contributions are valued and recognised. Successful Candidates: Will have previous scheduling experience Experience of dealing with key accounts Excellent attention to detail Be organised Possess excellent IT skills Have great communication skillsThe role: Dealing with both inbound and outbound calls Routing jobs for engineers Scheduling...

CUSTOMER SERVICE ADVISOR TEMPORARY ONGOING MONDAY TO FRIDAY 8:30AM TILL 5:00PM £13.10 PER HOUR NG15 – NOTTINGHAM LOOKING FOR SOMEONE TO START MONDAY 3RD MARCH - WOULD HAVE TO WORK BOTH SATURDAY 14TH & SUNDAY 15TH MARCH      Our client here at Elizabeth Michael is currently seeking an experienced temporary to permanent customer support advisor. You will be working within a great environment with a very friendly and welcoming team providing support to new and existing customers. Main responsibilities: Manage and download, Check and input web orders throughout the day Respond to enquiry emails Respond to complaint emails Respond to complaint/query messages on chat Assisting with overflow of calls as directed To ensure a consistently high level of service is provided by; Ensure that any incoming calls of complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently Experience: Computer literate to a competent...

Temporary Customer Service Administrator Location: DE55 – Alfreton Rate: £12.21 per hour Hours: Full time – between 9am – 6pm, Monday to Friday We are seeking a dedicated and enthusiastic Temporary Customer Service Administrator to join our client’s team. The ideal candidate will be customer-focused, highly organised and confident using computer systems, with the ability to manage enquiries efficiently while maintaining accuracy. This role involves supporting customers with orders, handling claims and credits, and ensuring a high standard of service at all times. Key Responsibilities: Respond to customer enquiries via phone and email in a professional and timely manner. Process and manage customer orders accurately and efficiently. Handle claims, returns and credits in line with company procedures. Maintain accurate customer records and ensure data integrity across systems. Liaise with internal departments to resolve customer queries or issues. Provide updates to...

Industrious Recruitment are seeking a Customer Service Coordinator for a client based in Milton Keynes. This is an 18 month Fixed Term Contract. This role is to provide support to their core accounts. The main emphasis of this role is delivering timely and professional customer service to their customers who call into the Customer Support Centre to deliver a seamless service for their technical and product enquiries. This will include managing and accurately recording equipment faults in their CRM and deliver on set customer response KPI targets. You will also need to monitor and ensure that the Key Performance Indicators (KPIs) are met from their service suppliers and complete any escalation activities as required to ensure that all customer support is delivered to their customer contractual obligations. In addition, the position will involve at times creating reports for their Account Managers and data collection. As part of the technical service administration team you will...

Customer Service Advisor Telford Temporary for 3 months possibly longer £12.30 per hour Monday-Friday 8:30am-5pm, 37.5 hours per week Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis. The role is anticipated to last for 3 months and possibly longer for the right candidate. The role will be based in a clean modern office environment within a friendly and supportive team. Responsibilities and duties will include, but not limited to: * Handle incoming customer calls and provide clear, professional assistance * Book and manage appointments related to customer enquiries and service needs * Complete any invoice‑related administrative tasks * Respond to customer enquiries in writing, ensuring timely and helpful communication * Represent the company positively by using strong product knowledge to build trust and enhance customer experience * Maintain accurate and up‑to‑date customer records *...

Service Administrator, Coventry Salary – £25,000 pro-rated Maternity Contract – Minimum 6 months Job Description * Responsible for all sales and service order processing, i.e. quotations, purchase orders, sales orders, confirmations on MS Dynamics – Navision * Receive customer requests and prepare documents related to processing returns, servicing and exchanges * Update databases and maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory – stock release/stock return forms * Responsible for receiving/shipping deliveries and arranging shipment bookings/documentation * Schedule Field Service repair calls and co-ordination of Field Service Engineers * Responsible for stock management of spare parts and re-order levels, together with monthly stocktakes * Work with Customers and/or distributors to receive accurate account of equipment failures and provides reports to management...

Collections Officer – Coventry - Must be based in CV, NN postcode) Must have driving license and access to own vehicle Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You...

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...

1st Line Support Agent / IT Help Desk / Service Desk Analyst 📍 Birmingham 💰 £16.02 per hour 📅 Ongoing Temporary Contract 🕒 Flexible shifts (Days/Nights, weekends & bank holidays) About the Role Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive IT Service Desk team that’s big on training and internal progression. As a 1st Line Support Agent / IT Support Technician, you’ll act as the first point of contact for all corporate and retail IT issues working within a busy Help Desk / Service Desk environment.   This role is ideal for someone looking to grow a long-term career in IT Support, Technical Support, or Desktop Support, with clear progression into 2nd Line Support. What You’ll Do Provide quick, reliable 1st Line IT Support across corporate and retail systems Log and manage incidents using a ticketing system in line with SLA targets Support retail POS...

Collections Officer – Nottingham - NG / DE postcodes Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are available to be on...

Our client is a market leader within the Medical Equipment industry; they’re looking to recruit a Technical Service Coordinator to cover maternity leave for 18 months. This role is to provide support to the business core accounts to deliver timely and professional customer service to the customers who call into the Customer Support Centre to deliver a seamless consolidated service for their technical and product enquiries. The ideal person will have a solid background in handling/responding to customer calls and emails. You will have exceptional relationship building skills, with customers and partner suppliers of parts and equipment. You will have a calm, logical approach, and take down technical instruction and information to pass to an engineer. Strong MS Dynamics service experience is essential or equivalent in Salesforce, and it would be an advantage if you have worked in a similar role within the medical or technical industries (but not essential as full training will be...

The Role We are seeking a Junior 1st Line Support Engineer for a short-term contract position to join our support team at our Milton Keynes HQ. This role is ideal for someone early in their IT career who is looking to gain valuable experience in a fast-paced support environment. As the first point of contact for our clients, you will be responsible for answering incoming support calls, performing initial triage, and resolving basic IT issues over the phone. You will work as part of a blended team of 1st Line, FCR, and 2nd Line engineers, with opportunities to learn from more experienced colleagues. We're looking for someone with a positive attitude, good communication skills, and a genuine interest in IT who can provide excellent customer service while developing their technical abilities. Key Responsibilities Answering incoming support calls and providing first-line telephone support Performing initial triage to assess and prioritise support requests Resolving basic IT issues...

Join Our Team as a Contact Centre Agent - working from home! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to...

Customer Orders Representative Location: Peterborough Rate: £15.88 per hour (PAYE) Contract: 12‑month assignment, likely to be extended Working Pattern: Fully onsite initially (5 days per week), progressing to hybrid (2 days remote) Start: As soon as possible About the Role: Our client is expanding their Customer Order Management team and is seeking four experienced Customer Order Management Representatives to support a major new project. In this role, you will act as the single point of contact for assigned customer accounts, managing the full order lifecycle and ensuring orders are processed accurately and on time. Key Responsibilities: * Manage the complete order lifecycle including new customer setup, order entry, modifications, and escalations. * Serve as the primary liaison between customers, distribution centres, manufacturing teams, and internal departments. * Provide clear, accurate communication and documentation throughout the order process. * Investigate and...