12 jobs found in Liverpool

I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed working in a call centre enviroment Full training will be provided

If you love programmes like Channel 4's Grand Designs and other well-known housing development programmes - you will love the new generation of building products we sell at Catnic Urban. The Customer Service Adviser will provide exceptional customers service to all our customers while ensuring smooth operational processes. You will process orders, manage customer data, and liaise with internal teams to ensure timely and accurate delivery of products. You will play a key role in supporting the operational efficiency of our business while maintaining strong customer relationships and your attention to detail and proactive approach will make a real difference every day. What you'll do: Deliver excellent service to new and existing customers via phone, email and other channels.. Accurately enter orders, customer data, and product specifications into company systems (ERP/CRM) in a timely manner. Process pre-calculated orders for distribution, ensuring compliance with delivery...

Temporary Customer Service Co-ordinator Deeside Up to £15 per hour Working for this well-established, innovative and progressive company, the temporary Customer Service Co-ordinator will join a motivated team, providing an efficient and accurate service to business customers across the UK. The Customer Service Co-ordinator will work Monday to Friday, either 830am-430pm or 9am-5pm (37.5 hours a week). This is an ongoing temporary role. The Customer Service Co-ordinator will play a key role in facilitating efficient communication between the customer service team and company, handling enquiries and ensuring timely order processing. Duties:- * Organise and maintain customer data within the CRM system, ensuring accuracy, completeness and compliance * Develop and generate reports and analytics to provide insights into customer behavior, sales performance, and other relevant metrics, aiding decision-making processes * Assist in processing customer orders accurately and efficiently...

Customer Service Administrator (temporary) Chester city £14.10 per hour Our client based in Chester city are seeking a detail-oriented and organised Customer Service Administrator to join their team on an ongoing temporary basis. The ideal candidate will be responsible for managing and maintaining data integrity, ensuring accurate data entry, and supporting customer service functions within the organisation. Working Pattern Monday-Friday. 9:00am-5:30pm. £14.10 per hour, paid weekly each Friday. Duties * Maintain and update databases with accurate information. * Communicate with customers via telephone, email and webchat * Perform data entry tasks with a high level of attention to detail. * Assist in the preparation of reports and documentation as required. * Utilise internal CRM software and Microsoft Office applications for various administrative tasks. * Manage clerical duties including filing, organising documents, and responding to correspondence. *...

Location: Altrincham Hours: Monday to Friday, 09:00 - 17:00 Salary: £27,000 Are you passionate about delivering exceptional customer experiences? We're looking for a Customer Service Executive to join our small, friendly team in a creative and inspiring environment. You'll work alongside talented product designers and marketing professionals, surrounded by beautiful, design-led products crafted in our studio. What You'll Do Be the first point of contact for customers via phone and email, providing efficient and friendly support. Process orders and guide customers through their journey, ensuring they feel valued every step of the way. Troubleshoot issues and manage escalations with confidence, liaising with logistics partners for quick resolutions. Share your knowledge of our brand and products to assist with pre-sale enquiries and interior advice. Deliver an outstanding aftercare service, including handling returns and keeping customers informed of updates. Collaborate with...

Customer Service Advisor Location - Manchester Full time, Contract 35 Hours per week Hourly rate - £14.61 - £16.50 per hour (Depending on payment type) Our team at Sellick Partnership for a housing association based in Manchester, Greater Manchester on a full time, contract. This role will be focusing on organising house operatives, and repairs covering day to day and void jobs to meet customer needs. Day to Day Responsibilities for Customer Service Advisor: Ensure that customer appointments are scheduled appropriately to consider customer needs and ensure the right operative/contractor is allocated the job Use daily tracker reports to manage travel / distance between jobs Dealing with repairs which will include raising/booking repairs on a CRM based system Ensure that customer appointments are scheduled appropriately to consider customer needs Monitoring and managing operatives diaries to maximise productivity Experience required for the role: Excellent understanding of...

Customer Service Retention Specialist (Complaints) Certain Advantage is hiring for a Customer Service Retention Specialist (Complaints) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing complaints team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Complaint Logging Accurately log all customer complaints and concerns ensuring escalation Follow up and resolution as needed. Handling and organising complaint information through different channels and systems. Actively follow up any complaints to ensure...

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth...

We currently seeking a Substance Misuse Recovery Worker for our client in Chester on a 3 month contract to start ASAP. The rate of pay will be negotiated between £22-23 an hour. This will be Full Time Contract, Monday to Friday from 09:00-17:00. As a Recovery Worker you will be required to: * Supporting service users from point of entry into the service and through their treatment/recovery journey; * Providing screening, assessment, and recovery planning and onward referral; * Reducing alcohol related harm to service users and the wider community; * Promoting carer, service user and community involvement; * Providing advocacy for access to partnership services; * Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self determination. An Enhanced Adults and Children's DBS will be required for this position

We are currently recruiting for a Hire Desk Controller to join our Specialist Vehicles team at our Birchwood office.  Reporting to the Customer Service Manager you will be responsible for actively contributing to the region’s performance through effective sales, customer service and administration.  You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained.   This vacancy is a fixed term contract expected to last 6-12 months.  In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits – discount on selected high street stores. Responsibilities include:  •    Own all inbound customer enquiries regardless of...

Customer Experience Agent Certain Advantage is hiring for a Customer Experience Agent based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Experience Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Blended contact centre role Sales through service Handle a large volume of telephone and email enquiries Dealing with inbound bookings Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals...

Role:                IDVA Based:             Across West Mercia (Shropshire/Worcestershire/Herefordshire) Salary:             £27,053.42 – £28,126.17 Start Date:       ASAP Duration:         Fixed Term Contract until Mar 2026 Hours:             Full Time Our client, a specialist Domestic Violence charity, is looking for 3 x IDVAs to join their team. Synopsis of duties: Deliver crisis intervention and advocacy for victims of domestic abuse identified as high risk. Conduct comprehensive assessments of each service user’s needs and risks, ensuring accurate and timely documentation. Create, implement, and regularly review structured support plans in collaboration with service users. Actively participate in local Multi-Agency Risk Assessment Conferences (MARACs) to advocate for service users and contribute to coordinated multi-agency safety plans. Provide guidance and support to service users navigating the legal, criminal, or civil justice processes. Offer practical assistance...