14 jobs found in Loughborough

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests.  Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be full time on site. Dates to be determined after Training is completed and Manager has signed off. Interview Date - 21.05.26 Start Date - 08.06.26 Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday  Location : - East Midlands Airport Pay Rate : - £14.73 p/h Training - 2 weeks on site Job Role : - Your key responsibilities, which are not exhaustive and not limited to include : Managing Inbound calls to the business from Worldwide clients handling shipment requests Building rapport with customers and establishing their needs Deliver a consistent call flow, giving the customer the...

Customer Service Alarm Call Handler Location: Leicester (Office-Based) Salary: £13.14 per hour Contract: Temp to Perm Shift Pattern: You'll work a rotating schedule of 6 days on, 4 days off, with shifts structured as follows: * 2 Early Shifts: 7:00am - 3:00pm * 2 Mid Shifts: 3:00pm - 11:00pm * 2 Night Shifts: 11:00pm - 7:00am This equates to a standard 40-hour working week (5 x 8-hour shifts). You'll be required to work bank holidays and maintain flexibility across all shift types. About the Role: As an Alarm Call Handler, you'll play a vital role in ensuring the safety and functionality of client alarm systems. You'll be the sole operator on shift, responsible for monitoring, responding to, and escalating alarms as needed. This role requires confidence, independence, and a high level of responsibility, as you may be the only person in the office during your shift. You'll be part of a 24/7/365 operation, ensuring continuous coverage and rapid response to any alarm triggers. Key...

IT Support Analyst Nottingham (On-site) £18.00 - £19.50 per hour (Umbrella) Full-time contract role (3 month rolling) We're hiring an enthusiastic and customer-focused IT Support Analyst to join a busy, fast-paced onsite environment in Nottingham. This is a fantastic opportunity for someone with some hands-on IT knowledge (or relevant training) who is eager to learn, develop new skills, and build a career in IT support. Responsibilities: Providing first-line IT support to end users across the site Troubleshooting hardware and software issues Setting up and configuring laptops, desktops, and user accounts Supporting printers, handheld devices, and warehouse tech systems Logging and managing tickets through the service desk system Delivering excellent customer service with every interactionSkills and Experience Some IT experience (placement, internship, helpdesk, or personal projects) OR relevant IT qualification Strong customer service or customer-facing experience (retail,...

Call Handler Location - Swadlincote Pay - £12.96p/h Hours - Flexible Hours Monday - Friday daytime shifts - 8-4.30 - 8.30 - 5 or 9.30 - 6 on a rota basis Are you seeking an opportunity to work with a rewarding & growing company, that puts its patients & people first. A leading provider of homecare is looking to add to its bookings team with immediate positions Customer focus If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role of Call Handler. Your natural telephone manner and people skills will be highly valued by your customers, team mates and manager in this role. General skills You will have: The ability to make outbound follow up calls to expectant patients - it is important to note that these are not cold calls of any sort, they are follow up calls to patients who are waiting to be booked in for an appointment. The ability to work...

AMJ Recruitment are looking for a Customer Care Advisor to join our valued Manufacturing/Distribution Client based in Nuneaton. Pay Rate - £13.86 per hour Shifts: 09:00am to 17:00pm (Mon-Thur) 09:00am to 16:00pm (Fri) - 35.25 hours per week. Term - Temp to Perm Start Date - Monday 18th May Experience - Customer Service or Admin experience is essential. Role Overview: As a CX Customer Care Advisor at our Client, you will play a key role in delivering a high standard of service to our customers. You’ll be responsible for managing customer enquiries across multiple channels, including telephone, email, live chat, and social media. Job Role: • Act as the first point of contact for customer enquiries, providing accurate and timely information across all communication channels. • Take full ownership of customer issues, ensuring they are resolved efficiently and to a high standard, including appropriate escalation where necessary. • Support customers in understanding product...

Transport Supervisor - temp-to-perm Location: Lutterworth–Daventry area Salary: £32,000 (depending on experience) Hours: Monday to Friday, 15:00 – 00:00 (No bank holidays) Role Overview We are looking for a PM Transport Supervisor to oversee transport operations, ensuring efficient fleet management, strong team coordination, and high levels of customer service. Key Responsibilities Manage and oversee the daily operation of the transport fleet Supervise and support the driver team Ensure handover of goods and loadout runs on time and efficiently Maintain high standards of customer service Monitor compliance with transport regulations and company procedures Act as a key point of contact for operational queries and issues Requirements Previous experience in a transport or logistics environment Strong team management and organisational skills Good communication and problem-solving abilities Ability to work in a fast-paced environment Basic What We Offer...

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...

Income Collection Assistant Location: Civic Centre, Walsall, WS1 1DA Pay Rate: £14.82 - £15.31 per hour PAYE depending on experience Contract: Temporary basis, 3-6 months, with potential to extend Hours: 37 hours per week, Monday to Friday 3 positions available About the Role Opus People Solutions are currently recruiting on behalf of our Client, Walsall Council, for Income Collection Assistants to join a busy and supportive team. This is an excellent opportunity for experienced credit control or debt recovery professionals to support the collection of outstanding income while delivering a professional and customer-focused service. You will be responsible for managing a portfolio of debt cases and using a range of recovery methods to maximise income collection. Key Responsibilities Recover outstanding income owed to the Council through effective credit control and debt recovery activities Contact customers via telephone, email, and written correspondence to secure...

Helpdesk Supervisor Full Time - 37.5 hours per week Fully Onsite We are currently recruiting for a Helpdesk Supervisor to join a client team based at Midlands Metropolitan University Hospital. This role sits within a busy facilities management environment supporting a large healthcare estate. The Helpdesk Supervisor will be responsible for overseeing the day-to-day operation of the helpdesk function, ensuring the efficient management of all reactive and planned maintenance requests across the contract. The role will involve supporting and guiding the helpdesk team, maintaining service standards, and ensuring effective delivery of service in line with contractual requirements. Key Responsibilities: Oversee the daily operation of the helpdesk function within a facilities management contract Support, guide, and supervise helpdesk operators to ensure consistent service delivery Manage and monitor workflow, ensuring all requests are logged, allocated, and progressed correctly...

Enjoy helping people and building new skills? If you're looking to gain valuable customer experience with the UK's best bank, as voted by Forbes 2026, this could be a great opportunity for you. On behalf of Nationwide, AMS is recruiting Inbound Banking Customer Service Advisors on a 12‑month temporary contract. As an Inbound Banking Customer Service Advisor, you'll be the first point of contact for our customers, supporting them over the phone with their everyday banking needs. We're looking for people who are empathetic, understanding and genuinely care about delivering a great customer experience. If you take pride in helping others and want to make a positive difference, this could be the role for you. You'll receive full training, along with the support of a friendly and experienced team who will coach and guide you, ensuring you have everything you need to succeed in your role. We're offering a £13.87 hourly rate, working between 8am - 8pm Monday to Sunday. Hybrid...

Aatom Recruitment is looking for OR(phone number removed) - Customer Service Advisor Care & Wellbeing Hub on behalf of a Local Authority. Job Title: OR(phone number removed) - Customer Service Advisor Care & Wellbeing Hub Contract Duration: 3 Months Hours Per Week: 37 Shift patterns are Monday to Friday between the hours of 08:00 to 18:00. About the role: The Customer Service Centre is the First Point of Contact for many of Councils Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Strength Based Conversation to enable a resident to remain independently at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work. The Opportunity We have vacancies available in our Customer Service Centre based in Lincoln in our...

Join Our Team as a Customer Service Advisor! Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is looking for dedicated Contact Centre Agents to join their team temporarily and deliver exceptional support to customers. Position: Customer Service Advisor Contract Type: Temporary ongoing Working Pattern: Full Time - Shifts between 7am and 7pm Location: Working from Home What You'll Do: Provide first-rate service through inbound calls from customers regarding their accounts. Assist customers via Digital Mail Service and Web Chat. Update systems while handling sensitive customer data. Guide customers to the right resources and escalate inquiries as needed. Resolve customer queries at the first point of contact, utilising your excellent communication skills. What We're Looking For: Strong customer service background...

Lisa Wright Recruitment is excited to announce an opportunity for a Customer Service Administrator to join a market-leading company located in Alconbury, Cambridgeshire. This is a fantastic chance to work in a supportive, friendly team environment with a company at the forefront of its industry. This is a fixed term contract until the end of September 2026. After an initial 5 week training period, you will have the opportunity to work hybrid - 2 days office based and 3 days remote. Key Responsibilities of the Customer Service Administrator: * Answering inbound customer calls professionally * Taking and processing customer orders efficiently * Managing customer returns * Addressing customer account queries * Ensuring the computer system is updated consistently To be considered for the Customer Service Administrator role, you will need: * A basic knowledge of MS Office * Excellent interpersonal and communication skills * High attention to detail and accuracy *...

Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a German Speaking Customer Service Specialist for a fixed-term contract for 12months. This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment. Key Responsibilities: * Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met * Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems * Contribute to projects such as Salesforce implementation, new product launches, and process improvements * Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction *...