1 jobs found in Port Talbot

Your New Role We are recruiting a Level 2 Deskside Support Engineer to provide onsite, user facing support at a large, regulated site environment. This is a hands-on deskside role covering standard Level 2 support across end user devices. Your Responsibilities Provide Level 2 deskside support for PCs, laptops, peripherals and standard business software Diagnose and resolve hardware and software issues directly with end users Prepare, configure and deploy end user devices Carry out IMAC tasks in line with defined procedures Maintain accurate ticket updates and asset records Work within agreed SLAs, processes and escalation paths Communicate professionally with users in a controlled site environment You Will Have Previous experience in a Level 2 deskside or onsite support role Strong hands-on experience supporting PCs, laptops and peripherals Confident operating in a face-to-face support environment Familiarity with Windows based end user environments Experience using ticketing...