5 jobs found in Snetterton

IT Support Temp (c5 Months) Norwich – Outskirts | On-site   I’m supporting a growing, international organisation looking for an IT Service Desk Analyst to provide interim support within a busy and collaborative IT team. This is a hands-on role focused on delivering day-to-day IT support across a multi-site user base.   Key Responsibilities Provide 1st & 2nd line support via tickets, phone, Teams and walk-ups Troubleshoot hardware, software and end-user issues across laptops, mobile devices and applications Monitor and manage tickets within a service desk system, ensuring SLAs and response times are met Set up and configure new user devices and accounts Work closely with wider IT teams to escalate and resolve more complex issues Maintain accurate documentation and contribute to knowledge base improvements Support continuous improvement of the service desk and user experience  Experience Required 3–4 years’ experience in IT Service Desk or IT Support roles Strong...

The Role The Solutions Co-Ordinator plays a pivotal role in supporting the day-to-day operations of the Sales and Marketing functions. This role is central to ensuring that customer needs are met, opportunities are followed up effectively, and internal processes can operate smoothly. By providing essential administrative and operational support, the Solutions Co-Ordinator will contribute directly to the overall high standards of the customer experience and the success of the Solutions Team. Key Responsibilities * Provide administrative support to Solutions and Marketing Team * Assist with the creation, tracking, and follow-up of sales opportunities and proposals * Maintain regular communication with customers to ensure satisfaction and engagement * Identify opportunities to cross-sell or upsell additional services * Assist in planning and supporting account plans * Ensure customer orders and service cases are complete and accurate before handover * Liaise...

Customer Care Expert Location: Ipswich (IP3) Salary: £14.77 per hour Hours: Monday to Friday, 07:30 - 17:00 Start Date: Immediate About the Role We are recruiting on behalf of our client for a Customer Care Expert to join their busy Customer Care Centre in Ipswich. This is a temp-to-perm opportunity. You will be a key point of contact for both new and existing customers, handling enquiries, processing hire orders, and responding to time-critical service and breakdown requests. This is a fast-paced, high-volume environment where delivering a consistently high level of customer service is essential. Key Responsibilities Act as the first point of contact for customer enquiries via phone and email Process hire orders, prepare accurate documentation, and ensure attention to detail Manage breakdown calls and service-related enquiries with urgency and professionalism Accurately log jobs, ensuring all relevant details and updates are recorded Liaise with transport planners,...

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support. Location: Peterborough Hours: 37.5 hours per week, between 7am – 7pm, with flexible shift rotation and occasional weekends Pay Rate: £13.45 per hour Contract: Temporary to Permanent What’s on offer: Competitive hourly pay Overtime opportunities paid at time and a half Full training and ongoing support Weekly pay Career progression within a growing IT team Temp of the Month reward vouchers Key Responsibilities: Delivering first-line IT...

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 37.5 hours per week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends) Pay: £14.22/hour What’s on offer: Competitive pay Overtime available (time and a half) Full training provided Weekly pay Opportunity to progress within a growing IT team Temp of the Month vouchers! Duties include: Providing first-line IT support to external clients, resolving queries efficiently and professionally Logging, tracking, and updating support tickets accurately in the system Troubleshooting hardware, software, and network issues, escalating where necessary Guiding clients through step-by-step solutions over the phone or via email Maintaining...