2 jobs found in South Shields

Join a global technology leader supporting one of the UK's largest banking institutions. You will be the primary point of contact for customers navigating new loan applications or refinancing existing agreements. This is a high-energy, fast-paced role that blends expert customer service with consultative sales. Your Responsibilities Customer Champion: Act as the first point of contact for loan inquiries, ensuring "first-outcome resolution." Sales & Growth: Identify opportunities to support customers through refinancing and new lending products. Data Integrity: Manage sensitive customer information with 100% accuracy in line with GDPR standards. KPI Driven: Thrive in an environment where Average Handling Time (AHT) and quality scores are key. Adaptive Problem Solving: Pivot between different customer needs while following strict financial procedures. Requirements Proven Experience: Solid background in Call Centre, Customer Service, and Sales environments. Tech Savvy:...

Customer Service Representatives - Call Centre Environment Newcastle £rate per hour dependent on relevant experience Our client based in Newcastle is seeking Customer Service Representatives for a 6 month period working in their Newcastle contact centre servicing a well known high street bank. There is high likelihood of permanent employment after the initial 6 month term. The ideal candidate will be happy to be on the phone and will love talking to people and proactively solving issues. You will enjoy working in a contact centre environment providing excellent customer service to customers and you will have excellent phone etiquette and good verbal, written and interpersonal skills. You will have a good eye for detail, ensuring customer records are kept up to date and are accurate and you will be keen to take responsibility for managing customer information with computer systems. Working hours are on a shift basis and between 8am and 8pm, Monday to Friday and between 9am and...