3 jobs found in Swansea

Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role!! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 6pm Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to...

An established social housing provider in West Wales is looking for an experienced Customer Service Advisor to join its busy customer contact team on a temporary basis until 31st September initially. This is a great opportunity for someone with strong customer service or contact centre experience who enjoys helping customers and working in a fast-paced environment. The team manages a wide range of tenant enquiries relating to housing services, including ASB and general tenancy queries. Key Responsibilities of a Customer Service Advisor: Handling incoming customer enquiries via phone and digital channels Supporting tenants with a range of housing-related queries Ensuring enquiries are accurately logged and progressed using Microsoft Dynamics Providing a professional, empathetic, and customer-focused service Working closely with internal housing teams to resolve issues effectively Supporting a busy contact function during a period of internal changeAbout You: Previous experience...

An established social housing provider in West Wales is seeking an experienced Customer Service Team Leader to oversee its customer contact team during a period of internal transition. This interim opportunity will involve managing a small team of approximately 4-5 FTE Customer Service Advisors who handle a broad range of tenant enquiries relating to housing management services . The successful candidate will provide confident day-to-day leadership, performance management, coaching, and operational support to ensure the team delivers an excellent customer experience. Key Responsibilities of a Customer Service Team Leader: Leading and supervising a small customer service/contact centre team Managing day-to-day team performance, attendance, and productivity Coaching and supporting advisors to deliver high-quality customer service Managing challenging performance or behaviour issues where required Monitoring customer enquiries and ensuring effective resolution Using Microsoft...