2 jobs found in Tiverton

Your New Role We are recruiting a Level 2 Deskside Support Engineer to provide onsite, user facing support at a large, regulated site environment. This is a hands-on deskside role covering standard Level 2 support across end user devices. Your Responsibilities Provide Level 2 deskside support for PCs, laptops, peripherals and standard business software Diagnose and resolve hardware and software issues directly with end users Prepare, configure and deploy end user devices Carry out IMAC tasks in line with defined procedures Maintain accurate ticket updates and asset records Work within agreed SLAs, processes and escalation paths Communicate professionally with users in a controlled site environment You Will Have Previous experience in a Level 2 deskside or onsite support role Strong hands-on experience supporting PCs, laptops and peripherals Confident operating in a face-to-face support environment Familiarity with Windows based end user environments Experience using ticketing...

Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role!! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm (between these hours) Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures...