14 case manager jobs found

Customer Service Advisor Warndon - Worcester £13.46 per hour Temporary Ongoing Contract Working hours 40 hours per week 1-hour unpaid lunch Working 5 days out of 7 Shift rota within: Monday - Friday: 7:00am - 6:00pm Saturday: 8:00am - 5:00pm Sunday: 9:00am - 12:00pm Rota pattern: 5-week rotation Includes 2 Saturdays and 1 Sunday per cycle (not on the same weekend) The Company Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers. This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate. The Role You will be part of a busy customer service team, delivering a high level of support to customers. Customer Service Key Responsibilities Handle inbound and outbound customer enquiries Provide clear and accurate information on products and services Resolve customer queries and complaints in a professional manner Log...

Customer Service Coordinator Telford office based Monday Thursday 0830-16.30 Hourly pay rate £13 - £14 depends on experience Initially 1 year contract ** BRAND NEW POSITION ** Would you like to work in the Telford base of a global business where you will be valued, receive excellent training, support and be kept busy with a variety of tasks? If the answer is yes, this is the job for you! This is a really great opportunity to join a business who have a solid foot in the past as well as an exciting future. Working within a busy, friendly and supportive team environment and for a global electronics company, you will have responsibility for a variety of task once trained. Job role /details • Provide sub-contract quotes to customers • Manage and prioritise customer orders and communicate status • Answer customer queries and relay information • Release Service Orders to suppliers for outsource work • Liaise with logistics to verify order progress • Monitor job...

Job Title: Night Shift Customer Service Advisor Location: Angel Square Contract: Fixed-term until 31st December Salary: £12.70 - £14.00 per hour Role Overview We are seeking a compassionate and resilient Night Shift Customer Service Advisor to support our client. This role involves handling inbound calls from vulnerable customers during sensitive moments, providing empathetic support and guidance. The position also includes administrative responsibilities within a contact centre environment. Key Responsibilities Handle inbound calls from customers with empathy, professionalism, and care Support individuals at sensitive and emotional times, ensuring a high level of customer service Accurately record customer information and maintain detailed case notes Complete associated administrative tasks in line with company procedures Work collaboratively within a small team to ensure service levels are maintained Adhere to data protection, compliance, and internal policies Skills &...

Spencer Clarke Group are seeking a Billing & Collection Officer for a Local Authority Client in Northwest London. In this role, you will manage billing and debt recovery while resolving customer enquiries professionally and maximising council income. Duties: Manage the accurate billing, collection and recovery of council income and debts. Resolve customer enquiries across multiple channels with a high standard of customer care. Negotiate and monitor repayment arrangements in line with legislation and council policy. Maintain accurate records and work with internal and external partners to maximise recovery.Qualifications and Experience: The successful candidate will have the following skills / experience: Experience delivering customer-focused advice, transactions and complaint handling. Experience working in billing, revenues, benefits or debt recovery environments. Experience managing accurate records and handling confidential data. Experience using IT systems, including...

Role: Customer Service Advisor Contract: 3 months Location: Macclesfield, UK (on-site) Working shifts: Monday to Friday (Full time) Working pattern: 8:30am to 5:15 pm (37.5 working hour/week) Job Purpose To provide a high-quality front-line customer service experience by resolving a broad range of customer enquiries received face to face and via telephone. The postholder will ensure customers receive efficient, professional, and timely support, aiming to resolve enquiries at the first point of contact wherever possible. Key Responsibilities Respond to customer enquiries and service requests received in person and over the telephone in a professional and customer-focused manner. Resolve customer issues efficiently at first point of contact wherever possible, escalating complex matters where appropriate. Accurately update and maintain customer records and service requests using relevant IT systems and databases. Ensure compliance with relevant regulatory, legal, and...

Customer Services - nights Rawtenstall 4 on 4 off - 12.30  -  8PM DBS required £12.77 per hour About the Role We’re currently recruiting a Evening Customer Service Advisor to support one of our clients based in Rawtenstall. This role is based on a small, friendly contact centre and involves taking inbound calls from customers who require immediate support—often in urgent or potentially life-threatening situations. Our client provides critical assistance to a wide range of individuals, many of whom rely on swift and compassionate responses during times of crisis. What You’ll Be Doing As a Night Customer Service Advisor, you’ll be the first point of contact, answering calls promptly—ideally within three rings. Using a structured script, you’ll assess the urgency of each situation and provide calm, clear guidance to the caller. You could be responding to situations such as: A triggered fire alarm requiring you to contact emergency services A caller who has experienced a...

Join Our Team as a Customer Resolution Specialist – 2-Week Contract Opportunity in Accrington! Are you an experienced customer service professional with a background in housing and complaint management? We are currently seeking a dedicated Customer Resolution Specialist to join our client’s team on a 2-week contract basis in Accrington. This is a fantastic chance to showcase your skills in resolving customer complaints effectively while working with a supportive team and gaining valuable experience in the housing sector. About the Customer Resolution Specialist Role As a Customer Resolution Specialist, you will handle all stages of customer complaints, ensuring they are managed efficiently and professionally. You will work closely with internal departments and external stakeholders to deliver outstanding service and positive outcomes for residents. This role features an initial full-time office-based training period, followed by a hybrid work setup, offering flexibility and...

Location- Worcester County Hall | WR5 2NP / Hybrid Working Contract Temporary Agency Assignment Hours 35 hours per week 08:30 – 16:30 Nove Hire Recruitment is recruiting on behalf of Worcestershire County Council. To support, maintain, and develop Worcestershire County Council’s Social Care and Enterprise Applications, ensuring systems remain secure, reliable, and aligned with business needs and service levels. The role will work closely with Digital Services, Social Care teams, and third-party suppliers to support digital transformation and deliver effective customer-focused solutions. Key Responsibilities * Support and maintain Social Care IT applications, including systems such as Liquidlogic. * Investigate and resolve application issues within agreed SLAs. * Provide technical advice and support to users and stakeholders. * Maintain application documentation and support records. * Work with suppliers and internal teams to improve application performance...

Complaints Handler Location: Halifax Contract: 6 months About the role Search are looking for a professional and empathetic Complaints Handler to join an organisation in Halifax for a 6 month fixed term contract. This role is responsible for managing customer complaints from start to finish, ensuring fair, timely, and effective resolutions. You will play a key role in improving the customer experience by investigating issues, identifying root causes, and supporting continuous improvement across the business. Key Responsibilities Manage customer complaints from initial contact through to resolution Investigate issues thoroughly and gather information from relevant departments Communicate clearly and professionally with customers at all stages Ensure outcomes are fair, consistent, and in line with company policy Identify root causes and highlight trends or recurring issues Maintain accurate and detailed case records Key Experience & Skills Previous experience in...

Collections Manager (Fixed Term Contract - 6-12 Months) Location: Melton Mowbray Contract: Fixed Term Contract (6-12 Months) Salary: Competitive The Opportunity Red Recruitment is recruiting on behalf of our client, a specialist debt collection business, for an experienced Collections Manager to join the organisation on a 6-12 month fixed-term contract. The successful candidate will oversee the end-to-end collections and litigation lifecycle, manage key third-party relationships, and drive improved recovery outcomes while maintaining strong regulatory compliance. This role would suit an experienced collections professional with a strong regulatory background, who is comfortable operating both strategically and operationally in a fast-paced environment. Key Responsibilities Develop, create, and execute a strategic business plan for historic and aged debt, with a focus on maximising recoveries and reducing future risk. Lead the end-to-end collections lifecycle, including...

Job Title: Customer Service Representative Duration: 12 months Location: Manchester/Hybrid (four days per week in the office) Salary: Circa £31500 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you passionate about providing exceptional customer service? Do you thrive in fast-paced environments and enjoy solving problems? If so, we have the perfect opportunity for you! Our client, a leader in the banking industry, is seeking enthusiastic Customer Service Representatives to join their dynamic team. Why You Should Apply: Work in a vibrant atmosphere where your contributions truly matter. Enjoy a hybrid working...

Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided. Responsibilities as a Customer Support Agent: Provide frontline support via telephone, email, and live chat Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods Book appointments and coordinate plans in line with operational requirements Maintain...

Customer Service Specialist (Temporary) Location: Newbury Contract Type: Temporary (long term) Hourly Rate: £13.50 per hour Start Date: ASAP Hybrid Working: 3 days in the office with rotating shifts Are you an enthusiastic customer service professional with a knack for administration? We have a fantastic opportunity for you to join a well-known organisation in Newbury as a Customer Service Specialist! If you thrive in a collaborative environment and enjoy problem-solving, this role could be your perfect fit! About the Role: As a Customer Service Specialist, you will play a vital role in ensuring our customers receive top-notch support. You will be responsible for a variety of tasks that keep our operations running smoothly. Your day will be filled with engaging interactions and the satisfaction of resolving customer inquiries. Key Responsibilities: Process Repair/Work Orders, including Loaner management Arrange returns and collections, and handle proof of delivery and...

One of our local authority clients are currently recruiting for a Housing Repairs Co-ordinators. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will be part of the Business Liaison team providing admin support for repairs & carrying out ad-hoc duties. Duties and Responsibilities * To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. * Experience of working in a contact centre answering high volume of calls to ensure targets are met. * Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of the Council is projected. * Excellent communication skills to liaise with other...