6 housing advisor jobs found

Pertemps Network Group are delighted to be assisting a reputable London housing provider for a Customer Services Advisor (Part-Time Role) who will act as the first point of contact for residents contacting the Housing provider regarding housing services and repairs. The role focuses on delivering a high-quality, customer-focused service, resolving enquiries at first contact where possible, and ensuring residents receive a timely, positive, and professional response across all communication channels. Pay Rate: £18–£20 per hour (PAYE) Location: Greater London Job Type: Temporary, Part‑Time Hours: Minimum 22.30 hours per week between 8am–6.15pm, Monday to Friday Training: Approx. 4 weeks in-office, with potential hybrid working after successful training Employer: A Reputable Housing Provider Key Responsibilities: Act as the first point of contact for residents via telephone, email, web, social media, and post. Provide clear advice and resolve common housing and repairs...

Join a well-established Housing Association in a fast-paced and rewarding Customer Service Advisor role, supporting a busy Customer Contact Centre that sits at the heart of service delivery. This Customer Service Advisor position offers the opportunity to make a real impact, supporting residents, applicants, and external partners across a wide range of housing services including rents, repairs, and homelessness. As a Customer Service Advisor, you’ll be handling a variety of inbound and outbound enquiries while playing a key role in the Everyone Matters programme, ensuring customer data is accurate and up to date. This is an ideal opportunity for a Customer Service Advisor who thrives in a high-volume environment and is passionate about delivering excellent customer service. We’d love to hear from individuals with experience as a Contact Centre Advisor, Housing Customer Advisor, or those looking to step into a Customer Service Advisor role within housing or a similar environment....

Job Title: Customer Service Advisor Location: Solihull B37 – Office Based Contract: Temporary (Approx. 4 Months) Hours: 37 hours per week Start Date: Early May 2026 About the Role: We are currently recruiting for multiple Customer Service Advisors to join a busy and fast-paced contact centre environment. This role forms part of a key customer initiative focused on improving data quality and ensuring vulnerable customers receive the appropriate support. This is an excellent opportunity for candidates with strong customer service experience who are confident managing high volumes of contact while delivering a consistently high standard of service. Responsibilities: Handle inbound and outbound customer contact via calls, emails, texts, and voicemails Conduct high volumes of outbound calls to gather and verify customer information, including vulnerabilities and household details, handling sensitive conversations with empathy while accurately updating systems to improve...

Customer Support Advisor Hours: 8:30am-5:00pm Pay Rate: £12.71 We are recruiting for an office-based Customer Support Advisor to join a busy, customer-focused team in Warrington. This position is offered on a temp-to-perm basis and is ideal for someone who enjoys working in an organised, process-driven environment with opportunities for long-term progression. Key Responsibilities Serve as a first point of contact for customer enquiries via phone and email Provide professional, timely, and accurate responses to customer requests Process orders, service updates, and administrative information within internal systems Maintain up‑to‑date and accurate customer records Liaise with internal teams to support issue resolution Follow established processes to ensure compliance and service consistency Assist with a range of general administrative tasks Contribute positively to team performance and continuous improvement effortsSkills & Experience Essential Prior experience in...

Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided. Responsibilities as a Customer Support Agent: Provide frontline support via telephone, email, and live chat Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods Book appointments and coordinate plans in line with operational requirements Maintain...

What you'll do As part of the customer support team, you will play a key role in maintaining contact with priority customers to ensure they receive a high-quality service. You'll work collaboratively with colleagues and contribute to maintaining accurate customer data across internal systems. Key Responsibilities: Handling inbound enquiries from customers registered on the Priority Services Register Providing clear information and guidance using internal systems and processes Managing outbound contact with customers on the Priority Services Register to provide updates or gather essential information What you'll need You'll bring strong communication skills, excellent attention to detail, and the ability to prioritise your workload effectively. Confidence in learning new systems and working with technology is essential. You'll be organised, proactive, and able to work both independently and as part of a team to maintain high standards. Your adaptability will allow you to...