21 housing support officer jobs found

4Recruitment Services are seeking to recruit a Homeless & Housing Solutions Advisor for our client based in Redditch & Bromsgrove.    The post holder will be required to attend the offices only 2 days per week.    Purpose of the role: Provide a professional and compliant, customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness Support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations & Lettings teams To be responsible and accountable for the Local Authorities operations in accordance with its legal obligations to provide professional housing and homelessness advice services in accordance with: Part VI & VII Housing Act 1996 (as amended); Homelessness Reduction Act 2017; Welfare Reform, Safeguarding and the Children’s Act. Support the strategic and operational managers in delivering the vision, strategies and initiatives for the...

Join a well-established Housing Association in a rewarding Complaints Handler role where you will play a vital part in improving the customer experience and ensuring residents feel heard, supported and informed. This Complaints Handler position offers the opportunity to work within a busy housing environment, helping to investigate and resolve complaints while ensuring services continue to improve for residents. The role is offered on an initial 6–8 week temporary contract, with the potential to extend depending on service demand. You’ll be working closely with the Customers & Communities and Operations teams, acting as a key point of contact for residents and ensuring complaints are managed effectively, fairly and within policy timescales. This is a fantastic opportunity for someone who values excellent customer service, clear communication and delivering positive outcomes for residents. We’d love to hear from anyone with experience as a Complaints Handler, Customer...

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

We're looking for a confident and compassionate Customer Service Advisor to join our clients team. In this role, you'll support customers with their enquiries, process updates to accounts, and ensure all interactions are compliant, accurate, and delivered with empathy. You'll be the first point of contact for customers who want to update their plan, ask questions, or make a payment, helping them feel supported and reassured throughout the process. This role is Monday-Friday 9:00 - 5:00 What you'll do Handle inbound calls from customers Respond to general enquiries with empathy, professionalism, and clarity Process change of address requests and other account updates accurately Take payments and update customer records in line with internal processes Maintain accurate notes and ensure all interactions meet FCA regulatory requirements Use internal systems and databases to record information and support customer needs What we're looking for Experience working in an...

CTSC - Admin Officer Brook Street have a great temporary opportunity to work with CTSC in Newport for a 6-month period. Please see below details and apply direct if you feel you have the necessary transferable skills and interested in this position. Start date - Mid March Length of assignment - 6 months Pay - £12.36 per hour for the first 12 weeks increasing to £13.25 there after Basic DBS check will be carried out About CTSC: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. CTSCs provide telephone, assisted digital, case progression and court hearing support. They deliver a consistent national service which enables cases to move through to conclusion smoothly. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a...

We're looking for an experienced and proactive Leasehold Manager to join a busy Housing Service on an interim basis. This is a key role focused on managing the council's leasehold and shared ownership portfolio - ensuring statutory compliance, financial accuracy, and excellent customer service to residents. You'll take ownership of service charge management, lease compliance, and Section 20 consultation processes, while leading on the resolution of complex leasehold queries and disputes. This is an excellent opportunity for an experienced housing professional to make an immediate impact within a fast-paced and customer-focused environment.   The Role - Lead on the management of leasehold and shared ownership properties, ensuring compliance with lease terms, legislation, and council policies. - Prepare, review, and issue accurate annual service charge and major works invoices in line with statutory and contractual requirements. - Manage Section 20 consultation processes for...

Calling all Support Workers! Ten90 Recruitment is looking for experienced Support Workers to work for our clients based in the Biggleswade area We are seeking candidates who can provide person centred support to vulnerable people. Your role will be to support people in all aspects of their daily lives with tasks ranging from: Personal care Supporting their overall health and well being to include their physical, emotional, cultural and social needs using person-centred approach Prompting Client choice, independence, dignity and privacy, fulfilment and other rights Observing and monitoring clients To achieve this, we are looking for caring, compassionate and motivated individuals who understand how to deliver high quality care and a great customer service. Minimum of 1 year experience required and own transport. In return for your continued commitment and dedication, we offer the following benefits: Flexible working hours Pay rate is from £12.21 - £14.00 per hour depending...

FRENCH SELECTION (FS) French speaking Customer Support Location: Lincoln Hybrid work 4 days a week in the office after training period Salary: up to £28,000 per annum pro rata - Fixed Term Contract Maternity Cover Ref: 5511F To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5511F The Company: A growing company that supplies and supports professional services and equipment. They pride themselves on delivering excellent customer service, reliable solutions, and building strong relationships with our clients. Main duties: You will deliver excellent customer service to the French market, ensuring clients receive timely support while contributing to smooth internal coordination and overall customer satisfaction. The Role: - Provide high-quality customer service to French-speaking customers via phone and email. - Process enquiries, quotations, and orders accurately and efficiently - Maintain and update...

Remote Customer Service Associate * Contract * From £14.50 to £16.50 per hour PLEASE DO NOT CALL HIRING PEOPLE - WE DO NOT DEAL WITH THE RECRUITMENT - YOU NEED TO APPLY USING THE LINK PROVIDED Remote Customer Service Associate FREE REMOTE WORKING EMPLOYMENT PROGRAMME - 5-DAYS, ONLINE Are you looking for a remote job in Customer Service? We work with some of the UK’s largest employers to give you direct access to an incredible range of remote & hybrid customer service roles with flexible schedules for a healthy work-life balance. Remote job opportunities are part of a FREE 5-day, fully-funded, pre-employment training programme to prepare you for remote roles and which includes nationally recognised qualifications. This is a totally free (government funded) programme but some eligibility conditions will apply. Programme Topics include: * What is Remote & Hybrid Working? * How To Set Up Your Home Office * How To Stay Motivated * Maintaining a Positive Mindset *...

Remote Customer Service Associate * Contract * From £14.50 to £16.50 per hour PLEASE DO NOT CALL HIRING PEOPLE - WE DO NOT DEAL WITH THE RECRUITMENT - YOU NEED TO APPLY USING THE LINK PROVIDED Remote Customer Service Associate FREE REMOTE WORKING EMPLOYMENT PROGRAMME - 5-DAYS, ONLINE Are you looking for a remote job in Customer Service? We work with some of the UK’s largest employers to give you direct access to an incredible range of remote & hybrid customer service roles with flexible schedules for a healthy work-life balance. Remote job opportunities are part of a FREE 5-day, fully-funded, pre-employment training programme to prepare you for remote roles and which includes nationally recognised qualifications. This is a totally free (government funded) programme but some eligibility conditions will apply. Programme Topics include: * What is Remote & Hybrid Working? * How To Set Up Your Home Office * How To Stay Motivated * Maintaining a Positive Mindset *...

Remote Customer Service Associate * Contract * From £14.50 to £16.50 per hour PLEASE DO NOT CALL HIRING PEOPLE - WE DO NOT DEAL WITH THE RECRUITMENT - YOU NEED TO APPLY USING THE LINK PROVIDED Remote Customer Service Associate FREE REMOTE WORKING EMPLOYMENT PROGRAMME - 5-DAYS, ONLINE Are you looking for a remote job in Customer Service? We work with some of the UK’s largest employers to give you direct access to an incredible range of remote & hybrid customer service roles with flexible schedules for a healthy work-life balance. Remote job opportunities are part of a FREE 5-day, fully-funded, pre-employment training programme to prepare you for remote roles and which includes nationally recognised qualifications. This is a totally free (government funded) programme but some eligibility conditions will apply. Programme Topics include: * What is Remote & Hybrid Working? * How To Set Up Your Home Office * How To Stay Motivated * Maintaining a Positive Mindset *...

Job Title: Customer Service Advisor Location: Ealing, West London (hybrid working - 2/3 days week in office) Hourly rate £19.46 PAYE / £25.84 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role As a Customer Services Advisor, you'll be one of the first points of contact for residents, providing clear, accurate and supportive advice across a range of council services. Working via phone, email, social media and occasionally face-to-face, you'll help customers find solutions, navigate online services, and access information quickly and effectively. You'll use your excellent communication skills, problem‑solving abilities and empathy to deliver a professional and friendly service, even when conversations become challenging. This is a role where no two days are the same, and your work truly makes a difference. Key Responsibilities Provide high-quality information and advice across...

Pay: £24,000.00-£25,000.00 per year Job Description: Customer Service Advisor North Baddesley, Near Southampton Monday Friday, 9am 5pm £24,000 £25,000 per annum Temporary (7-month contract) with potential to become permanent V3 Recruitment are working with a rapidly growing and hugely successful outdoor brand based near Southampton, who are looking for Customer Service Advisors to join their friendly and dynamic team. This is a temporary position for 7 months, however there is strong potential for the role to become permanent. It would also suit students looking for full-time work over the Easter and Summer period. This is a fantastic opportunity to join a well-loved outdoor brand with beautiful offices, a relaxed environment and a genuinely friendly team culture. If you have a passion for delivering excellent customer service and an interest in outdoor and camping products, this could be the perfect role for you. You will develop in-depth knowledge of the product range,...

Job Title: Desktop Support Analyst 📝 Contract Type: Fixed Term Contract, 12 months 💰 Salary: Up to £29,000 🎁 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme 🏢 Office Location/Working Policy: Onsite 🕔 Working Hours: Shift Pattern between 8am and 6pm 🕵🏻 What to wear: Smart casual The Role: As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices. Role Responsibilities: • Provide deskside and on-site technical support to users, resolving...

Role Purpose: To be part of a team that provides quality customer information on all our highway works and seeks to continually improve how this is delivered. Being part of a small team responsible for ensuring high quality information is communicated to all our customers both in advance of works, during and after using the most appropriate mediums. There will be the need to work closely with a range of service providers and stakeholders which will involve considerable coordination. The works programmes are very extensive (running to several hundred schemes / functions per Annum) and often change at short notice, directly impacting on our customers. The role plays an important role in ensuring that highway works are effectively communicated to all stakeholders in a timely and professional manner across a range of mediums. The post holder will assist with work in a customer focused technical area in order that statutory and policy compliance is maintained. Work Context: The...

Every spring, customer demand ramps up and we support Karcher by bringing in experienced, resilient Customer Care Agents who can hit the ground running and deliver great outcomes under pressure. We've placed 4 new starters and we need 2 more! This is not a new team. You'll be joining an established, high performing Customer Care department of 14 experienced colleagues, providing additional support during Karcher's busiest period of the year. This role is offered on an initial 6 month contract starting March/April. While it's contract, Karcher is a progressive employer and permanent opportunities may arise for strong performers, subject to business needs. What you'll be doing This is a fast paced, high volume customer environment, where quality and output both matter Handling inbound customer queries by phone and email across pre and after-sales Accurately processing orders, payments, returns and repair requests Managing pricing, product information, stock and delivery queries...

Certain Advantage is hiring for a Housing Support Administrator, for our client in Eccles, starting on Monday 16th February 2026. My client is seeking a proactive and efficient Housing Support Administrator to join their existing team on a temporary project.  This office-based role is essential in supporting daily administrative tasks and ensuring smooth communication and operations. Previous experience in housing is preferred but not essential. Key Responsibilities Communication: Handle incoming phone calls and emails with professionalism and efficiency. Compliance: Uploading certificates and raising work orders Bookings: Booking in contractor visits to site Invoicing: Process and manage invoicing tasks accurately General Administrative Support: Assist with various other administrative duties as required to support the team.  Requirements Experience: Prior administrative experience is beneficial. Experience within a housing environment is preferred, but not essential. Skills:...

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...