23 housing support worker jobs found

JOB TITLE: Customer Service Advisor PAY: £14.40p/hr LOCATION: Dundee HOURS: Full Time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at 2 days per week, or 40% of our time, in our office. We'll just need your commitment to 35 hours across Mon-Fri (9.00am-5pm). The first 2 weeks will be 100% office based for training. START DATE: 3rd August CONTRACT: 6 months About this opportunity Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our investment customers? Our Investment Customer Services function plays a vital role in supporting customers with their queries, concerns, and formal complaints. Ensuring complaints are handled accurately and efficiently is key to delivering fair customer outcomes. We're currently looking for people who care about customers to join our Complaints Support team at Lloyds Banking Group. As a Customer Service Advisor,...

Debt Recovery Agent/Customer Support  Salary: £28,500 P/A Location: Portsmouth, Hampshire Hours: Monday to Friday, full-time hours. Contract: please note this is a temporary position for a minimum of 3 months, with potential to be extended for the right person Dynamite Recruitment are looking for an experienced Debt Recovery Agent to join a growing, successful business based in Cosham. As a Debt Recovery Agent, Customer Support you will be: Monitoring customer to ensure payments are up to date. Chasing outstanding debt on accounts. Setting up various payment plans/options where customers look t be struggling to pay their finances. Communicating with customers regarding billing queries and overdue payments.  Providing generlist customer services via email and on the telephone. Working closely with the Finance department. Maintaining records and ensuring the database is kept up-to-date. Resolving disputes/discrepancies. Assisting vulnerable customers.  Following FCA...

Customer Services Administrator, Castle Donington based,  Monday to Friday 9-5pm £27-27.5k 12 month FTC. Office based. As Customer Services Administrator, you'll be at the centre of a fast-paced customer experience and sales support team, handling inbound enquiries, processing orders, supporting quotes and helping customers receive a smooth, accurate and professional service from first contact through to delivery.  This is a great opportunity for someone with B2B customer service, sales support or account coordination experience who enjoys variety, detail and ownership. You'll be working with branded customer accounts, bespoke product orders and internal teams across sales, logistics, production, finance and technical support, helping to keep customers informed and orders moving. The role requires strong communication, accurate administration and the ability to stay calm and positive in a high-volume environment. As Customer Services Administrator, you will: Act as a...

Hays are supporting a public sector organisation in Gloucestershire to recruit a 12-month Fixed Term contract IT Desktop / Deployment Engineer. This is a mostly site-based role with some opportunity to work from home and the salary is between c£28,000 - £32,000 depending on experience and excellent benefits, including a fantastic pension scheme. In the role, you will work in the IT operations department providing efficient and professional support across the IT desktop, equipment and hardware estate. You'll support the deployment team with desktop and mobile imaging, inventory management, hardware and software rollout, and security updates. You'll need experience in a similar role and need excellent customer service / stakeholder skills. Technical Requirements: Proficient in Microsoft Office Working knowledge of standard office procedures Experience with Service Desk tools (incident and request management) Familiarity with IT inventory and stock management systems Experience...

Customer Service Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Capgemini, Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is...

4Recruitment Services are seeking  a Housing Charges Advisor to work for our client based in Redditch. You will be required to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. The client will allow hybrid working, 3 office days  and 2 days working from home. DUTIES AND RESPONSIBILITIES INCLUDE: Administer service charge-related complaints and customer queries, ensuring a positive, professional, and compliant customer experience within established timescales. Support the annual rent and service charge setting process, ensuring that both estimated and actual charges are comprehensive and accurate. Under the guidance and direction of Officers and Managers, assist with the collection and enforcement of former tenant charges and housing debts, including the preparation of write-off proposals where appropriate. Analyse data to ensure charges are accurately applied to customer accounts and invoiced correctly. Support...

Credit Controller (Temp) - Ipswich - £13.45 P/H We are currently recruiting for a Credit Controller for our Ipswich based client, this is a temporary role to assist our client with a high volume of work and busy period. We are looking for someone with previous experience in a credit control/accounts based role. Hours: 08:30-17:00 (Mon-Fri) Key responsibilities: Proactively manage and recover outstanding debt through regular contact with customers via phone, email, and written correspondence. Handle the debtor communication process, ensuring follow-ups are completed and actions are clearly documented for the Credit Control Team Leader. Assist with month-end reporting activities for the credit control function, including monitoring and forecasting incoming customer payments. Maintain accurate and up-to-date records on the ERP system, including detailed notes relating to collections activity and account queries. Work towards and achieve cash collection targets set by the Credit...

Hours 8.30am - 5.00pm Monday - Friday Salary £26,250 + Excellent Benefits Join Our Team as a Customer Service Advisor. What You'll Do: As our Customer Service Advisor, you will play a pivotal role in supporting client needs. Your day-to-day responsibilities will include: Answering all incoming customer service calls Updating the CRM system with customer notes Ensure all issues are resolved by the end of each working day What We're Looking For: Enthusiastic: A positive attitude that can brighten the office! Organised: Ability to manage multiple tasks efficiently. Team Player: Willing to collaborate and support colleagues. Tech-Savvy: Comfortable using various software and systems.Why Join Us? Impactful Work: Be a part of an organisation that shapes minds and futures. Supportive Environment: Work alongside a dedicated team that values collaboration and positivity. Professional Growth: This role could lead to a permanent position with our client.Benefits of becoming an...

Customer Service Advisor – Temporary Maternity Cover Seymour John is delighted to be recruiting on behalf of a well-established and growing business based in Telford for a Customer Service Advisor to join their team on a temporary maternity cover contract. This is an excellent opportunity for a customer-focused individual who enjoys delivering outstanding service and building positive relationships with customers. Working as part of a friendly and supportive team, you will play a key role in ensuring customers receive a professional and efficient experience at every stage of their journey. The Role As a Customer Service Advisor, you will be responsible for handling customer enquiries, processing orders, resolving issues, and providing a high level of support across multiple communication channels. Key Responsibilities * Managing inbound customer enquiries via telephone, email and online channels * Processing customer orders accurately and efficiently * Resolving...

Temporary Customer Services Officer – Supported Housing Location: Plymouth Hours: 23.75 per week | Monday–Friday, 9:00am–1:15pm Contract: Starting ASAP Until 31 July 2026 We are looking for a professional and organised Customer Services Officer to provide temporary support within a Supported Housing service. This is a front-facing, office-based role focused on delivering excellent customer service and supporting the day-to-day running of housing operations. Key Duties: Act as the first point of contact for residents, visitors and enquiries Provide reception and administrative support Log and coordinate repairs and maintenance requests Maintain records, databases and routine reports Support rent payments and basic financial administration Arrange bookings and assist with meeting administration Promote safeguarding and maintain high service standards About You: Strong customer service and communication skills Experience in administration and accurate record keeping Confident using...

A Local Authority in Worcestershire is seeking a proactive Charges Advisor to join their Housing Income team on a 3-month contract. This is an excellent opportunity to play a key role in delivering an effective service charge process for tenants and leaseholders while providing outstanding customer service. In this role, you will manage service charge queries and complaints, support the annual rent and service charge setting process, and ensure charges are accurately applied and invoiced. You will also assist with the recovery of former tenant arrears and housing debts, investigate appeals and complaints, and support responses to Ombudsman enquiries and legal challenges where required. To be successful, you will have experience working within a financial, accounting, income collection, or housing income environment. You will be confident analysing data, interpreting customer accounts, and providing clear advice to customers and stakeholders. Knowledge of housing legislation,...

Job Title: Revenues Officer Location: Local authority based in Croydon Hourly rate: £20.38 PAYE / £27.03 Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a proactive, customer-focused Revenues Officer to join our Revenues team and help deliver an exceptional service to residents, businesses, and key stakeholders. You will play a vital role in ensuring the accurate administration, collection, and recovery of Council Tax and Business Rates, supporting the Council's wider commitment to excellent financial stewardship and outstanding customer service. This is an exciting opportunity for someone who thrives in a busy environment, enjoys problem solving, and is passionate about delivering high‑quality public services. Key Responsibilities As a Revenues Officer, you will: Manage customer enquiries across multiple channels, including telephone, online, and face‑to‑face...

Job Specification - Events Assistant & Customer Service Job Title: Events Assistant & Customer Service Reporting to: Head of Conferences & Events Contract dates: Temporary role between 24 June - 24 September 2026 Pay: £15-£16 per hour Hours: 2-3 days per week (09:30 - 17:30) Location: Hybrid - remote working plus visits to London HQ in Victoria Overview We are seeking a highly organised and proactive Events Assistant to support a busy Conferences & Events team in the delivery of a large-scale autumn conference. This is a varied role offering exposure across event operations, customer service, and administration. Key Responsibilities Customer Service Act as a key point of contact for event attendees Handle enquiries via email, phone, and video calls Registration Management Support registration process using systems such as EventsAir and CRM platforms Assist attendees requiring one-to-one support Administration Manage inbox queries and follow-ups Chase...

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system...

Customer Service Advisor Based in Cumbernauld | fully office-based role Full-Time (35 hours) and Part-Time (20 hours) roles available Shift work on a rota basis | shifts between 7:00am & 11:00pm - 7 days per week Ongoing Temp contract with a view to becoming permanent Pay rate of £12.71 per hour + holiday pay Search Consultancy are delighted to be working with a leading company based in Cumbernauld to recruit multiple Customer Service roles across both Part-Time and Full-Time shift patterns. The successful candidates will be responsible for providing handling & resolving a wide range of customer enquiries. Duties involved in this role will include: * Providing customer support by phone, email or instant message to customers - acting as first point of contact for the business * Working towards resolutions to customer enquiries, escalating where required * Troubleshooting customer problems to identify root causes, using available resources appropriately to determine how to...

Distribution Operative Our client based in Basingstoke are currently looking for Distribution Operative to join their team on a temporary to permanent basis. They are a well-established business offering a great opportunity to work within a brilliant team, you will efficiently manage the scheduling, tracking, and delivery of goods, ensuring timely and accurate shipments while coordinating with suppliers, drivers, and customers to optimise operations Shift patterns and pay rates: · £13.06 per hour · Monday - Thursday 11:00 - 19:30 · Friday 09:00 - 17:30 Benefits: · Weekly pay · Working within a well-established business · 10 % off pure gym membership The role: Support the smooth running of outbound warehouse operations. Book ELB, M&H, TST and Amazon consignments via the appropriate online portals. Monitor and track Scotland orders; liaise with couriers to resolve issues and keep all relevant departments updated. Process Duty Free Bond bookings accurately and within...

The Customer Support Specialist will play a crucial role in delivering exceptional support to clients within the industrial and manufacturing sector. Based in Burgess Hill, this role requires a detail-oriented professional capable of managing customer interactions and resolving queries efficiently Client Details The employer is a well-established organisation within the industrial and manufacturing sector, known for its innovative approach and commitment to delivering high-quality products and services. As a medium-sized enterprise, they are focused on maintaining strong client relationships and ensuring customer satisfaction. Description Respond to customer queries and requests promptly and professionally. Provide solutions to customer issues while maintaining a high standard of service. Manage and update customer accounts and records accurately. Collaborate with internal teams to ensure seamless service delivery. Monitor and track customer orders, ensuring timely fulfilment...

The Customer Support Specialist will play a crucial role in delivering exceptional support to clients within the industrial and manufacturing sector. Based in Burgess Hill, this role requires a detail-oriented professional capable of managing customer interactions and resolving queries efficiently Client Details The employer is a well-established organisation within the industrial and manufacturing sector, known for its innovative approach and commitment to delivering high-quality products and services. As a medium-sized enterprise, they are focused on maintaining strong client relationships and ensuring customer satisfaction. Description Respond to customer queries and requests promptly and professionally. Provide solutions to customer issues while maintaining a high standard of service. Manage and update customer accounts and records accurately. Collaborate with internal teams to ensure seamless service delivery. Monitor and track customer orders, ensuring timely fulfilment...

Spare Parts Sales Specialist (UK & Ireland) Coventry (Office-Based) £16.92 - £19.49 per hour (£33,000 - £38,000 per annum, DOE) Full-Time | Temporary (with potential to become permanent) About the Role We are currently recruiting for a Spare Parts Sales Specialist to join a leading organisation within the engineering and automation sector. This is a fantastic opportunity for an experienced aftersales / customer service professional to join a fast-paced, collaborative team, with a strong possibility of securing a permanent position. Key Responsibilities Order Management & Aftersales Prepare and issue accurate spare parts quotations Process customer orders using ERP systems Manage returns, repairs, invoicing, and credits Monitor open orders and ensure timely delivery Expedite backlog orders to maximise outputCustomer Service Build and maintain strong customer relationships Provide high-quality support across phone and email Deliver service in line with SLA...

SFE & CRM Analyst Location: Maidenhead (Office-based) Pay rate: £14.49 per hour Role Overview This role supports customer engagement and sales force effectiveness through CRM operations, reporting, and analytics. The position focuses on managing healthcare professional registrations and Salesforce data, while also supporting reporting, performance tracking, and digital tools used by customer-facing teams. Key Responsibilities CRM & Customer Portal Support * Manage customer data updates and registration requests in Salesforce (SFDC) * Match and merge customer records with the OneKey database * Track completed and incomplete customer registrations * Troubleshoot and escalate customer issues where needed * Support customer service and e-solutions teams * Review portal analytics and engagement data * Assist with operational tasks such as sample loading, inventory checks, and target list validation Sales Force...