21 management jobs found

Shifts:Monday to Friday, 7 am to 7 pm Pay: £13.45 per Hour Fully Remote Role. Start date 13th July 2016 Who We Are: We are a dedicated organization committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for our customers. Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery. Completing call wrap-up tasks efficiently, maintaining...

Customer Service Representative Location: Northampton, NN3 Salary: £13.50 per hour Start Date: ASAP Working hours: Full time (Apply online only) NOTE: This is a temp 3-month contract The Role: To exceed Customer's expectations. Through providing exceptional customer services when receiving and processing of customer orders, dealing with any queries, orders and shipments. Key Responsibilities: Liaising with production to ensure order fulfilment Liaising with Customers Answers customer support messages via telephone or email promptly to enhance the customer service experience Patiently listens attentively to customer and connects them with the appropriate department to address their needs Maintain accurate records of customer complaints on the relevant software system Ensure that the customer account information is processed accurately and efficiently. The data collected will be used to provide reports to measure customer satisfaction Data confidentiality is critical to our...

We're Hiring: Operations Customer Service Coordinator Location: Immingham Docks Pay Rate: £13.21per hour Hours: 40 hours per week / Monday to Friday Are you organised, proactive, and passionate about delivering outstanding customer service? We're looking for an Operations Customer Service Coordinator to join our team and support the smooth running of our operations while ensuring a first-class customer experience. About the Role This is a varied and fast-paced role where you'll play a key part in supporting operational activities, managing processes, and building strong relationships across internal teams and external stakeholders. You'll help ensure efficiency, safety, and continuous improvement within the department. Key Responsibilities Operations & Customer Service: Become fully proficient in company systems, ensuring compliance with internal and legislative requirements Maintain accurate records and provide updates to the Line Manager when required Monitor process...

Purpose This role is responsible for identifying and developing new business opportunities in Scotland within a defined vertical across the client's technology, and services portfolio. You will be required to proactively drive sales efforts from Inside Sales & customer facing activity and consistently strive for overachievement against agreed revenue and product mix objectives. You will be required to take ownership of the complete sales cycle while consistently hunting for further business opportunities. This individual will be able to demonstrate a proven track record in new business sales and have experience of developing nil or low spending accounts to fully transacting customers. This is a hybrid role where most activity will be client facing and face to face. Responsibilities: Face to Face client meetings Customer hunting calls Work with defined hunting or channel customers to close hunting opportunities Check on defined incumbent channel and assign a preferred hunting...

Belmont Recruitment are currently looking for an experienced 3rd Line Infrastructure Engineer to join Bradford Council on an ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities * Provide end-user and infrastructure support, ensuring agreed service levels are met and exceeded. * Support, maintain, and improve ICT systems, networks, servers, storage, email, desktop, and workspace technologies. * Investigate technical issues, identify root causes, and implement effective solutions and preventative measures. * Monitor system performance and contribute to the continuous improvement of ICT services. * Work within ITIL service management processes and accurately maintain service records and documentation. * Collaborate with colleagues, stakeholders, and end users to resolve issues and deliver excellent customer service. * Provide technical advice, guidance, and support to users and less experienced...

About the Customer Service Advisor role: * Monday to Friday - No weekends! * Working hours are 08.00am to 4.30pm * £12.71 per hour * Temporary ongoing role * Based in Stratton area (on main bus route) Duties for the Customer Service Advisor role: * Contacting customers regarding orders and updates via email and phone * Liaise with other internal team members * Using Warehouse Management system - AS400 * Entering information into reporting spreadsheets * Mostly systems admin work but some phone work * Ensure procedures are adhered to in line with company policy and best practice Experience / Skills required for the Customer Service Advisor role: * Good PC skills, including experience of Microsoft Office Excel, Word & Outlook * Excellent interpersonal and active listening skills * Clear communication skills and a strong command of the English language * Strong attention to detail and articulate both verbally and written * Ability...

Housing Customer Service Advisor Location: North London Salary: £19.00 - £22.00 phr umbrella (depending on experience) Contract: Full-Time, 6 months initial Sector: Housing & Property Services Important Application Criteria Please note: We are only able to consider applications from candidates who have previous experience working within Social Housing, Local Government, Housing Associations, ALMOs, Repairs & Maintenance Contractors, or related Housing Services environments. Unfortunately, applicants without prior housing-sector experience will not be shortlisted for this position. About the Role I am seeking a dedicated and customer-focused Housing Customer Service Advisor to join a busy housing team. This is an excellent opportunity for an individual with a passion for delivering outstanding customer service and supporting residents across a range of housing-related enquiries. As the first point of contact for tenants, leaseholders and residents, you will play a key...

Looking for an experienced customer service advisor, supporting a fast‑paced and challenging 24/7, 365‑day Facilities Management environment. The role focuses on delivering high‑quality customer service and operational support. The role is Fully office based and is a temp to perm position. Job role: Provide excellent customer service across all communication channels, handling every interaction professionally. Work towards agreed SLAs and KPIs to meet contractual targets. Communicate with customers, engineers, and managers to resolve queries quickly and keep the Helpdesk running smoothly. Manage customer enquiries professionally, taking ownership to resolve issues and support complaint handling when needed. Respond to customer requests within required timescales to meet SLA and KPI expectations. Log, update, and complete all jobs accurately in the Helpdesk system. Follow all relevant procedures and approval processes to maintain compliance and audit standards. Understand...

IT Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: 37.5 hours, Monday to Friday, shifts between 8am-5pm. Contract: Temporary Pay: £16.00 per hour Start Date: July Our client is one of the UK's leading IT organisations, delivering innovative technology and software solutions to internal teams and external customers. As the first point of contact for users seeking technical assistance, you'll play a vital role in supporting a major transformation programme across the business. What you'll be doing You'll be central to ensuring every customer receives a high‑quality support experience. This role focuses on assisting users across a specialist project, providing guidance and resolving technical issues as they return to full operational activity. Handling customer enquiries - responding to incoming calls, emails, and portal requests with professionalism and accuracy Logging and managing incidents - recording all issues and...

Join Our Team as a Customer Resolution Specialist – 2-Week Contract Opportunity in Accrington! Are you an experienced customer service professional with a background in housing and complaint management? We are currently seeking a dedicated Customer Resolution Specialist to join our client’s team on a 2-week contract basis in Accrington. This is a fantastic chance to showcase your skills in resolving customer complaints effectively while working with a supportive team and gaining valuable experience in the housing sector. About the Customer Resolution Specialist Role As a Customer Resolution Specialist, you will handle all stages of customer complaints, ensuring they are managed efficiently and professionally. You will work closely with internal departments and external stakeholders to deliver outstanding service and positive outcomes for residents. This role features an initial full-time office-based training period, followed by a hybrid work setup, offering flexibility and...

Helpdesk Coordinator Location: North Bristol (Hybrid) Hours: 08:30am – 5:00pm with a 45-minute lunch Pay rate: £13+ per hour Contract: Temporary ongoing (minimum 6-month commitment) We are seeking a proactive and solutions-focused Helpdesk Coordinator to support order processing and customer enquiries, particularly relating to PPE products. This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast-paced, multi-site environment. Key Responsibilities: Process customer orders accurately and in line with procedures Manage inbound and outbound customer calls relating to PPE products and general enquiries Act as a key point of contact between different sites to ensure smooth order flow and issue resolution Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requests Maintain and update order information across multiple systems and spreadsheets...

you thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a Contact Centre Agent! Shifts: Monday to Friday, 7 am to 7 pm 12 weeks training ON SITE in Kirkby - L32 8UY - Who We Are: We are a dedicated organisation committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for our customers. Communicating with various stakeholders, including...

Location- Worcester County Hall | WR5 2NP / Hybrid Working Contract Temporary Agency Assignment Hours 35 hours per week 08:30 – 16:30 Nove Hire Recruitment is recruiting on behalf of Worcestershire County Council. To support, maintain, and develop Worcestershire County Council’s Social Care and Enterprise Applications, ensuring systems remain secure, reliable, and aligned with business needs and service levels. The role will work closely with Digital Services, Social Care teams, and third-party suppliers to support digital transformation and deliver effective customer-focused solutions. Key Responsibilities * Support and maintain Social Care IT applications, including systems such as Liquidlogic. * Investigate and resolve application issues within agreed SLAs. * Provide technical advice and support to users and stakeholders. * Maintain application documentation and support records. * Work with suppliers and internal teams to improve application performance...

Complaints Handler Location: Halifax Contract: 6 months About the role Search are looking for a professional and empathetic Complaints Handler to join an organisation in Halifax for a 6 month fixed term contract. This role is responsible for managing customer complaints from start to finish, ensuring fair, timely, and effective resolutions. You will play a key role in improving the customer experience by investigating issues, identifying root causes, and supporting continuous improvement across the business. Key Responsibilities Manage customer complaints from initial contact through to resolution Investigate issues thoroughly and gather information from relevant departments Communicate clearly and professionally with customers at all stages Ensure outcomes are fair, consistent, and in line with company policy Identify root causes and highlight trends or recurring issues Maintain accurate and detailed case records Key Experience & Skills Previous experience in...

Adecco are currently recruiting for a customer service advisor to be based in Maidenhead The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate = £13.00 /£14.00 - 6-9 Month Contract Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK. Accountabilities Customer Service: Adherhance to Customer Service processes and procedures Answering inbound customer calls courteously and professionally, dealing with each enquiry...

Collections Manager (Fixed Term Contract - 6-12 Months) Location: Melton Mowbray Contract: Fixed Term Contract (6-12 Months) Salary: Competitive The Opportunity Red Recruitment is recruiting on behalf of our client, a specialist debt collection business, for an experienced Collections Manager to join the organisation on a 6-12 month fixed-term contract. The successful candidate will oversee the end-to-end collections and litigation lifecycle, manage key third-party relationships, and drive improved recovery outcomes while maintaining strong regulatory compliance. This role would suit an experienced collections professional with a strong regulatory background, who is comfortable operating both strategically and operationally in a fast-paced environment. Key Responsibilities Develop, create, and execute a strategic business plan for historic and aged debt, with a focus on maximising recoveries and reducing future risk. Lead the end-to-end collections lifecycle, including...

Job Title: Customer Service Representative Duration: 12 months Location: Manchester/Hybrid (four days per week in the office) Salary: Circa £31500 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you passionate about providing exceptional customer service? Do you thrive in fast-paced environments and enjoy solving problems? If so, we have the perfect opportunity for you! Our client, a leader in the banking industry, is seeking enthusiastic Customer Service Representatives to join their dynamic team. Why You Should Apply: Work in a vibrant atmosphere where your contributions truly matter. Enjoy a hybrid working...

Are you an experienced administrator or customer service advisor? We currently have a temporary customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience Role: Customer service rep Shifts: Monday - Friday, 2 shifts on rotation 8am - 4pm and 9am- 5pm (flexible) Pay: £14.50 per hour Duration: Temp ongoing - Could potentially go perm based on performance Location: Holcim, Smith-Hall Lane, Hulland Ward, Ashbourne, DE6 3ET (100% office based) Main tasks include * Ensure that orders are received when goods/services have been supplied * Liaising with suppliers to resolve any invoice queries * Answering the telephones and passing on messages in a professional manner * Taking customer orders * Updating customers on orders and deliveries * Dealing with any customer queries * Supporting internal staff with pricing queries * Data entry Requirements * Excellent...

A Housing Association is currently looking for an office based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external...

Technical Support Specialist – 12mths – hybrid Hertfordshire - £160pday) Our client is seeking a Technical Support specialist to work approx. 4 days per week onsite in Ware, Hertfordshire. You will be reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for you. Required skills & experience: Exceptional skills in problem solving & time management Able to provide timely updates and manage customer expectations Ability to read, write, and speak English fluently;...