Jun 05, 2026
Service Desk Analyst
Location: London (Westminster) - 3 days on-site per week
Contract: 3-month initial contract, with potential extension until March 2027
Clearance: SC or eligible
Our Client, a reputable government department, is hiring for a Service Desk Analyst to support their busy IT team. This is a fantastic opportunity to contribute to a high-profile environment, providing essential first-line support to a demanding stakeholder group of solicitors and support staff.
What you'll be doing:
* Providing first-line support for all client staff via phone, email, remote tools, and in person.
* Logging, reviewing, and resolving incidents and service requests using ServiceNow.
* Carrying out initial analysis and troubleshooting, escalating issues to desktop support when necessary.
* Maintaining accurate documentation and support knowledge bases to improve efficiency.
* Ensuring excellent customer service and clear communication with technical and non-technical colleagues.
*...
| IR35 Status: |
Unknown Status
|
CV-Library
Westminster, London
Contractor