17 jobs found in Abingdon

IT Support +12 months + +Predominantly on site in Reading - some hybrid work +£30-£35 ph +Inside IR35 Role overview You'll work closely with a small, experienced group of IT professionals providing high-quality, customer-focused IT support to end users across the EMEA region. The role is hands-on and varied. Support is delivered face to face, remotely, and through collaboration with global IT teams. You'll handle day-to-day support, contribute to projects, and help keep our office and user environments running smoothly. We're looking for someone who enjoys solving problems, cares about user experience, has a "can do / can learn" attitude and wants to keep learning as technology evolves. What you'll do * Provide professional, friendly IT support to end users, both onsite and remotely * Manage incidents, requests, and tasks through ServiceNow, Microsoft Teams, and email * Resolve hardware, software, and connectivity issues across Windows, macOS, and mobile devices...

Personnel Solutions is seeking a dedicated Customer Service Support professional to join our client in Banbury. The successful candidate will play a vital role in maintaining excellent customer relations by providing efficient administrative and support services. This role involves handling customer enquiries, managing data, and supporting sales administration activities. Perm for the right candidate Initially looking for temp cover. 8.30am - 5.30pm Monday to Friday £12.71ph - an increased rate for the right candidate. Responsibilities * Respond promptly and professionally to customer enquiries via phone, email, and other communication channels. * Maintain accurate records using CRM software and update customer information regularly. * Support the preparation of reports and presentations using Microsoft Office applications such as Word, PowerPoint, and Excel. * Organise schedules, appointments, and follow-up actions to ensure smooth workflow. * Collaborate with...

Helpdesk Operator – Facilities Management Location: Bracknell Pay: £14.45 Full-time | Temporary (3 months) We are currently recruiting for a Helpdesk Operator to join a leading Facilities Management provider based at the Bracknell. This is a fantastic opportunity to work within a fast-paced, high-profile environment supporting the delivery of essential FM services. The Role: As a Helpdesk Operator, you will be the first point of contact for all maintenance and facilities-related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service. Key Responsibilities: Handling incoming calls and emails from clients and site users Logging jobs accurately onto the CAFM system Coordinating with engineers and subcontractors Monitoring job progress and ensuring SLAs are met Providing regular updates to stakeholders General administrative duties to support the FM team What We’re Looking...

Industrious Recruitment are seeking a Customer Service Coordinator for a client based in Milton Keynes. This is an 12 month Fixed Term Contract. This role is to provide support to their core accounts. The main emphasis of this role is delivering timely and professional customer service to their customers who call into the Customer Support Centre to deliver a seamless service for their technical and product enquiries. This will include managing and accurately recording equipment faults in their CRM and deliver on set customer response KPI targets. You will also need to monitor and ensure that the Key Performance Indicators (KPIs) are met from their service suppliers and complete any escalation activities as required to ensure that all customer support is delivered to their customer contractual obligations. In addition, the position will involve at times creating reports for their Account Managers and data collection. As part of the technical service administration team you will be...

Certain Advantage are recruiting on behalf of our longstanding client for a Credit Controller on a temporary basis starting ASAP until 30th Sep 2026.   The role pays £18 - £22/hour PAYE working 7.5 hours per day.   Based in Milton Keynes on a hybrid basis this is a great opportunity to join an established business working on maximising collections performance in a busy fast paced business-to-business environment.   Reporting into the Manager you’ll be responsible for supporting the business’ aim to improve bad debt exposure and achieve collections targets.   What you’ll be doing Your main accountabilities will include: Maximising collections performance through high volume outbound and inbound contact by phone and email channels Delivering strong collections performance for nominated accounts, to reduce and maintain the aged debt position Performing account, billing, and payment reviews to enable collection or corrective activity Working effectively with customers to reduce debt...

Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in customer service and will play a key role in ensuring exceptional support for both new and existing customers. Duties: Acting as the first point of contact for customer enquiries via phone and email. Managing the customer ticket queue in collaboration with team members, ensuring timely resolution. Handling online quotations and orders. Inputting orders into the system with accuracy and efficiency. Sharing product knowledge with customers to provide support and advice. Collaborating with the Customer Service Manager to deliver an excellent customer experience. Troubleshooting delivery issues and demonstrating empathy when resolving problems. Assisting the team with other administrative duties as required.The ideal candidate will: Possess excellent communication skills, both verbal and written. Have previous...

Our client based in Woking are seeking a Customer Service Advisor to join their busy team! You will be first point of contact for customers and provide advice and guidance on products. This role requires someone with excellent customer service skills, who enjoys a fast-paced environment! To be considered you must be available immediately. Duties: Engage with customers, providing information about products and services Building rapport with customers over the phone Manage customer complaints and ensuring the highest customer satisfaction Use CRM system to manage customer interactions Ensure customer records are updatedExperience: Excellent communication skills, both written and verbal Strong attention to detail Previous customer service experience Experience using a CRM software Positive attitude with customers and colleagues

Customer Service Advisor – Inbound Calls Location: Northampton Contract: 12 months Pay: £13.87 per hour Hours: 8am – 8pm, Monday to Sunday (shift-based) Pertemps are currently supporting the recruitment of Customer Service Advisors for a long-term contract opportunity based in Northampton. This role offers full training, structured support, and the chance to build valuable experience within a fast-paced customer environment. You’ll be working on a rota basis, covering 5 days out of 7, with your shifts provided 6 weeks in advance. Shift patterns include: Early: 8am – 4pm Mid: 9am – 5pm / 10am – 6pm Late: 11am – 7pm / 12pm – 8pm When working late shifts, you’ll typically have the weekend off. Please note there may be occasions where shifts run across six consecutive days into the following week. What you’ll be doing In this role, you’ll be the first point of contact for customers, handling a variety of inbound enquiries. Full training will be provided, so you’ll feel confident...

IT Service Desk Engineer - Gloucester (on-site) - 6‑Month Contract - up to £200/day (Inside IR35) Must be NPPV3 Cleared I'm seeking an NPPV3 cleared Service Desk Engineer, for a secure public‑sector organisation. You'll be joining an established team, providing 1st and 2nd line technical support to internal users across a range of technologies. They work in an ITIL environment and will involve a mix of desk‑side, remote, and walk‑up IT support duties. Due to the nature of the environment, active or recently lapsed NPPV3 clearance is essential. Skills & Experience Required: Active or recently lapsed NPPV3 clearance (essential) Proven experience in a Service Desk / 1st & 2nd Line Support role Windows 10 / Windows 11 Microsoft 365 (Office, Outlook, SharePoint) Active Directory & Exchange Intune and/or SCCM Understanding of ITIL processes (Incident, Problem, Change, Configuration) Experience using ITSM tools (e.g. Assyst or similar) Excellent communication and customer...

1st Line IT Support Analyst 6-month contract | £24 per hour | Inside IR35 | Hybrid – Guildford We’re representing a well-run, technically credible organisation looking to bring in a solid 1st Line Support Analyst to keep the wheels turning on their service desk. This isn’t a “log it and pass it on” environment. You’ll be expected to think, troubleshoot properly, and resolve what you can before escalating. If you like being hands-on and actually fixing things, you’ll be in your element here. The Role You’ll sit within the IT Service Desk team, acting as the first point of contact for users across multiple sites. Calls, emails, walk-ups — you’ll handle the lot. Day to day, you’ll be: * Taking ownership of incoming incidents and requests — not just logging and moving on * Diagnosing issues across Windows environments and Microsoft 365 tools * Fixing what you can at first touch, escalating only when it makes sense * Keeping ticket notes sharp and audit-ready — no...

Customer Care Advisor – Temporary (1 Month) – £14.00 per hour A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Advisor to provide essential support to their busy Customer Care team. This temporary position starts immediately for an initial 1‑month assignment, working on-site Monday to Friday, 9:00am–5:15pm. The role pays £14.00 per hour. About the Role The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses. Key Responsibilities Managing inbound customer queries and complaints across phone and email Logging, updating and resolving cases using CRM (D365) Processing tickets and customer information via Galaxy Providing clear, courteous and efficient customer support Ensuring accurate record‑keeping and follow‑upSkills & Experience Required Experience in a customer...

Your new company You will be joining a large, well‑established organisation with a strong UK presence. The company places a high value on service quality, collaboration, and continuous improvement, offering a structured IT environment that supports a wide range of end users across multiple locations. Your new role As an IT Service Analyst, you will be part of a dedicated Service Desk team providing 1st and 2nd line technical support to employees across the organisation. You will act as a key point of contact for IT incidents and service requests, logging and resolving issues via phone, email, portal, and in person. The role will involve working on a rota to ensure consistent Service Desk coverage, managing incidents through to resolution, escalating where necessary, and keeping users informed throughout the process. You will also support site setups, relocations, and de‑commissioning activities, assist during major incidents, and contribute to ongoing IT project work as...

We are recruiting for a Office Administrator on a temporary basis on behalf of one of our long established clients. There may be opportunities for permanent employment after a qualifying period. Your duties will include: Processing sales orders through the system Supporting the sales and customer service teams Ensuring that customer's orders are delivered in time and in full or advising them of the delay of their orders in applicable Dispatch parts to customers, where required Processing service requests from retailers if required Inputting data to relevant systems and databases Handling enquiries via telephone and email Managing returns and also collection and credit requests Call handling.Working 8:30am - 5.00pm, Monday - Friday, you will be working in a small friendly team assisting with the day-to-day administration and operation of the Customer Service department. Location: Medway towns. You will have previous experience in customer service and administration, be IT...

Customer Services - Complaints Department (Temporary) Immediate Start | Bedford - Office based We're recruiting temporary staff to join the Customer Services team within the Complaints Department for our Bedford‑based client, with start dates on Monday 11th May or Thursday 14th May. This role is well suited to individuals who are patient, people‑focused and empathetic, and who can confidently handle sensitive customer situations while delivering a professional service. What's on offer: Pay: £14.65 per hour Duration: Up to 5 months Training: 3 days (9am-5pm) before going live Shifts (you can choose one and stick to it): 7am-3pm | 8am-4pm | 9am-5pm | 10am-6pm | 11am-6pm Overtime available, paid at time and a halfWhat we're looking for: Excellent verbal communication skills Strong written English A calm, professional and empathetic approach Confidence handling customer complaints and resolving issues effectively A genuine desire to help customers and improve their experienceIf...

Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email.  This role will work with the German market, so a German speaker is required.  The role would start in February and is a 6month contract initially. Main Duties Reply to customer enquiries via a digital ticketing system through a range of channels Provide high-quality answers to queries to ensure they are resolved quickly and efficiently Always follow standard processes to ensure a smooth experience with returns, exchanges, etc. Work collaboratively with teams across the business to uphold and improve customer service ratings Skills and Knowledge Fluent German - written and spoken. You will have a great...

Customer Service Specialist (Temporary - up to 6 months) Leatherhead Up to £26,000 (pro rata) 1 day per week in the office remaining WFH We're currently recruiting for a Customer Service Specialist to join a busy and fast-paced team on a temporary basis for up to 6 months. This is a great opportunity for someone who thrives in a high-volume environment and enjoys delivering excellent customer service. Key Responsibilities: Handling a high volume of inbound calls (approximately 70 per day) Taking payments over the phone securely Transferring calls to the appropriate departments Responding to customer queries efficiently and professionally What we're looking for: Previous customer service experience, ideally within a call centre or fast-paced environment Strong communication skills and a professional telephone manner Ability to multitask and work under pressure Good attention to detail If you're immediately available and looking for your next opportunity, we'd love to hear...

1st Line Support 3-Month Initial Contract 100% On site in Eastleigh £21.35 p/h (Umbrella) Start ASAP Your new company You'll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems. Your new role As a 1st Line Support Technician, you'll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents, and escalate where necessary. You'll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You'll also ensure compliance with ICT policies and data protection standards, contributing to the overall security and integrity of the organisation's ICT infrastructure. What you'll need to succeed...