4 jobs found in Aldridge

Hours: 9:00 am – 17.00 pm (45 minute lunch break) (36 hours) Main purpose of the role: * Responsible for a portfolio of customers with invalid claims and/or overdue invoices for which payment needs to be obtained * Lead a team of two Collections Executives and work closely with Back Office, offering guidance on required actions and support with complex customer queries to aid in timely repayments * High levels of collaboration amongst various internal and external stakeholders * Expectation of root cause analysis to understand and improve customer behaviours What you will bring: A desire to drive your future and accelerate your career and the following experience and knowledge: * Credit control experience * Expert in financial / ledger analysis * High-level SAP competence * Experience in a fast-moving consumer goods or consumer packaged goods company * Proficient organisational, prioritisation and time management skills * Strong numerical,...

PE Global is currently recruiting for a Credit and Collection Supervisor for a leading multi-national FMCG client based in Birmingham. This is an initial 5 months contract position until the end of 2026. Pay rate is between £20.35ph and £26.48ph depending on experience. Working 36 hours per week. Duties of the role/Responsibilities • Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries • Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed • Conduct Overdues/Invalids meetings with Commercial • Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received • Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer • Assist /...

AMJ Recruitment are looking for a Customer Care Advisor to join our valued Manufacturing/Distribution Client based in Nuneaton. Pay Rate - £13.86 per hour Shifts: 09:00am to 17:00pm (Mon-Thur) 09:00am to 16:00pm (Fri) - 35.25 hours per week. Term - Temp to Perm Start Date - ASAP Experience - Customer Service or Admin experience is essential. Role Overview: As a CX Customer Care Advisor at our Client, you will play a key role in delivering a high standard of service to our customers. You’ll be responsible for managing customer enquiries across multiple channels, including telephone, email, live chat, and social media. Job Role: • Act as the first point of contact for customer enquiries, providing accurate and timely information across all communication channels. • Take full ownership of customer issues, ensuring they are resolved efficiently and to a high standard, including appropriate escalation where necessary. • Support customers in understanding product features and...

AMJ Recruitment are looking for a Customer Care Advisor to join our valued Manufacturing/Distribution Client based in Nuneaton. Pay Rate - £13.86 per hour Shifts: 09:00am to 17:00pm (Mon-Thur) 09:00am to 16:00pm (Fri) - 35.25 hours per week. Term - Temp to Perm Start Date - ASAP Experience - Customer Service or Admin experience is essential. Role Overview: As a CX Customer Care Advisor at our Client, you will play a key role in delivering a high standard of service to our customers. You’ll be responsible for managing customer enquiries across multiple channels, including telephone, email, live chat, and social media. Job Role: • Act as the first point of contact for customer enquiries, providing accurate and timely information across all communication channels. • Take full ownership of customer issues, ensuring they are resolved efficiently and to a high standard, including appropriate escalation where necessary. • Support customers in understanding product features and...