13 jobs found in Barnet

Complaints and Enquiries Officer London | Hybrid Rate: £40.00 per hour (Umbrella) IR35 Status: Inside Initial Contract Length: 3 Months Start Date: 1st May Working Hours: 09:00 - 17:00 (36 Hours) Role summary An experienced Complaints and Enquiries Officer is required to support a Housing Services team within a local authority setting. This role will focus on managing, investigating, and responding to complaints and enquiries relating to homelessness services, including statutory decision-making, the housing register, and temporary accommodation. You will be responsible for handling a varied caseload of complex complaints, ensuring timely and compliant responses, while maintaining a strong customer-focused approach driven by empathy, professionalism, and clarity. This is a hybrid role requiring a mix of office-based and home working in line with service needs. What you will do as a Complaints and Enquiries Officer - Manage and respond to complaints and enquiries relating...

Our client is seeking an IT Site Support Analyst to support their Commercial business unit within a dynamic trading environment. This role involves delivering front-line IT support across desktop infrastructure and business-critical applications, while working closely with commercial teams to ensure systems are optimised and aligned with business needs. Key Responsibilities: Provide desktop and application support to business users Support trading systems and associated applications Act as a liaison between IT teams and business stakeholders Support system upgrades, testing, and deployments Troubleshoot and resolve technical issues end-to-end Requirements: Experience in IT support Strong troubleshooting and analytical skills Experience with Microsoft Office and Windows environments Exposure to trading or enterprise applications (desirable) Strong communication skills with the ability to engage senior stakeholders This is an excellent opportunity to work within a...

Customer Service Advisor Hammersmith and Fulham               PART TIME – 22.5 hours a week £19.98ph Overview: To provide a single point of contact for those contacting LBHF about housing services and repairs. To ensures that customers receive a timely and positive response to their contact with LBHF, achieving performance targets and high rates of satisfaction. To respond to customer enquiries at the first point of contact from a variety of customer access channels, including telephone, email, web, social media, and post. Responsibilities To deliver a consistent, reliable, customer focused service, ensuring value for money and responsive services to anyone contacting LBHF and to act as a positive role model for all staff. To act as the first point of contact, providing initial advice and information and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels Where appropriate to direct and/or connect telephone...

Interim Dynamics 365 CE Consultant - Remote - £500 per day - 6 Months We're currently recruiting for an experienced Dynamics 365 CE Consultant to join a key client on an initial 6-month contract, working fully remotely. This role is suited to a hands-on functional consultant with strong experience across Customer Service, Field Service, and the Power Platform, capable of leading discovery, shaping solutions, and delivering high-quality CRM implementations in Agile environments. Key Responsibilities: Lead discovery sessions and translate business requirements into scalable Dynamics 365 CE solutions Configure and deliver solutions across Customer Service and/or Field Service modules (cases, SLAs, queues, work orders, scheduling) Design and implement Dataverse models, security roles, and business process flows Build and optimise Power Platform solutions (Power Automate, Model-driven / Canvas Apps) Support end-to-end delivery including configuration, UAT, and...

Customer Service Professional | Public Sector Focus A reliable and customer-focused professional with proven experience delivering high-quality service within public sector environments. Skilled in handling a wide range of enquiries, including face-to-face, telephone, and digital communications, while ensuring each interaction is managed with professionalism, empathy, and efficiency. Demonstrates a strong understanding of public sector values, including equality, diversity, confidentiality, and accountability. Experienced in resolving complex issues, de-escalating challenging situations, and providing clear, accurate information in line with organisational policies and procedures. Key strengths include: * Excellent verbal and written communication skills * Strong organisational and time management abilities * Ability to prioritise workloads and manage high volumes of enquiries * Confident in using IT systems and customer service platforms * Calm, patient, and...

Pertemps Network Group are delighted to be assisting a reputable London housing provider for a Customer Services Advisor (Part-Time Role) who will act as the first point of contact for residents contacting the Housing provider regarding housing services and repairs. The role focuses on delivering a high-quality, customer-focused service, resolving enquiries at first contact where possible, and ensuring residents receive a timely, positive, and professional response across all communication channels. Pay Rate: £18–£20 per hour (PAYE) Location: Greater London Job Type: Temporary, Part‑Time Hours: Minimum 22.30 hours per week between 8am–6.15pm, Monday to Friday Training: Approx. 4 weeks in-office, with potential hybrid working after successful training Employer: A Reputable Housing Provider Key Responsibilities: Act as the first point of contact for residents via telephone, email, web, social media, and post. Provide clear advice and resolve common housing and repairs...

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with...

Job Title: Northgate Applications Change Specialist Location: London SE1  Contract: Temporary ongoing Hours: 35 hours per week About the Role: We are recruiting for an Applications Change Specialist to join our clients Business Systems Team. This is a specialist technical role focused on developing, enhancing, and supporting housing management applications to meet business requirements and improve operational efficiency. You will act as the technical expert for housing management systems, delivering application changes, upgrades, and process improvements while working closely with stakeholders across the organisation. Responsibilities: Provide expert technical knowledge of housing management applications to support business change initiatives Develop and implement system changes in line with agreed specifications and business requirements Deliver technical solutions that support organisational objectives and operational improvements Provide specialist consultancy and...

Job Title: Housing Repairs Customer Service Advisor - Location: Newham, London | Contract Type: Temporary Hours: Mon - Fri 9-5 Rate: £18.92 PAYE hour Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have the perfect opportunity for you! About the Role: As a Repairs Customer Services Advisor, you'll play a vital role in delivering top-notch front-line services within our Repairs Contact Centre. You'll be the first point of contact for our customers, helping them navigate their service requests with ease and efficiency. Key Responsibilities: Handle a variety of service requests, offering guidance and support related to repairs within Housing Services. Promote the council's online services while ensuring a 'right first time' ethos in your service delivery. Maintain high standards of customer interaction and communication, addressing sensitive enquiries with professionalism...

First Line Support Agent Location: Stevenage (100% onsite) Working Pattern: Monday to Friday, shifts between 07:00-18:00, 37.5 hours per week Pay: £12.71 per hour, rising to £13.45 after 12 weeks Clearance: BPSS & SC required Our Client, a reputable organisation, is hiring for a driven and enthusiastic First Line Support Agent to join their Service Desk team on exciting campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service to end users. What you'll be doing: * Handling a high volume of calls and emails from end users, providing clear and professional support * Troubleshooting issues over the phone or escalating to other support teams when needed * Offering advice and guidance, even when issues are outside of IT support scope * Creating and managing support tickets to record resolutions and follow-up actions * Managing ticket queues and requests efficiently * Striving to meet...

Customer Service Co Ordinator Location: Mitcham £13 a hour (Weekly pay and you accrue holiday pay) We are supporting an established engineering company in their search for a Customer Service Co Ordinator to join their growing commercial team. This is a fantastic opportunity for someone with strong customer support or sales support experience who enjoys working with both new and existing customers. The Role As the Customer Service Co Ordinator you will be the first point of contact for enquiries, providing product information, generating interest, and supporting the full sales‑administration process. You'll be responsible for maintaining accurate customer records, following up on opportunities, and ensuring a smooth customer experience from enquiry to order. This is a varied position with a mix of outbound activity, customer support, administration, and collaboration with internal teams. Key Responsibilities * Making outbound calls to potential customers to generate...

Job Title:                     Collections Specialist (Early) PURPOSE SUMMARY: To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history. PRINCIPAL ACCOUNTABILITIES: Responsible for volume outbound and inbound calls Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them Undertake all collections...

Technical Business Analyst – Contract Opportunity (Inside IR35) Windsor (Hybrid – 1 day per week onsite) 6‑month contract £400-£450 per day DOE (Inside IR35) ASAP Start Are you an experienced Technical Business Analyst with a passion for improving customer journeys, optimising contact centre operations, and supporting next‑generation digital and AI‑enabled service solutions? This is a fantastic opportunity to join a major organisation operating within a regulated, consumer-focused environment. The Role As a Technical Business Analyst, you’ll play a key role in shaping and enhancing customer service and contact centre capabilities. You’ll work closely with digital, product, and operational teams—supporting Agile squads, driving process improvements, and championing technology that improves customer experience and reduces failure demand. This is an individual contributor role with significant stakeholder engagement across technology and customer operations. Key...