10 management jobs found in Basingstoke

Change Analyst / Change Manager Location: Hursley (2-3 days per week onsite) Rate: £575 per day Inside IR35 (£632.50 per day for candidates holding active SC Clearance) Clearance Requirements: Must be a UK National with a minimum of 5 years' unbroken UK residency . The Role We are seeking an experienced Change Analyst / Change Manager to join a busy IT Service Management environment. You will be responsible for overseeing and coordinating change activity, ensuring governance processes are followed, risks are appropriately assessed, and changes are delivered with minimal impact to business operations. Working closely with technical and business stakeholders, you will play a key role in maintaining effective change enablement processes, supporting governance forums, and ensuring compliance with established service management standards. Key Responsibilities Coordinate and manage IT change activities within a structured Change Enablement framework. Assess risks, impacts and...

Desktop Support Engineer Location: Central Guildford (Fully on-site) Contract Length: 4 - 6 months Working Hours: Monday-Friday, 9.00am - 5.30pm Salary: £45,000 (£23.07 per hour) We have an exciting opportunity for an experienced IT Support Engineer / Desktop Support Engineer to join a leading, international organisation at their Guildford office to provide on-site technical support. This contract role will support the existing IT team during a period of increased workload, providing hands-on user support while assisting with the maintenance and administration of local IT infrastructure. This is a hands on role supporting a busy team with a range of IT issues. We are looking for someone who enjoys working in an on-site setting, liaising with users in person, troubleshooting and resolving a wide range of issues. Key responsibilities include; Provide on-site IT support to users, resolving hardware, software and infrastructure-related issues Troubleshoot and resolve issues...

Customer Service Specialist Our client based in Staines is seeking a proactive and detail-oriented Customer Service Specialist to join their busy Operations team. This is a fantastic opportunity to become part of a collaborative, international business where customer satisfaction is at the heart of everything they do. Reporting to the Operations Manager, you will play a pivotal role in supporting customers, Regional Sales Managers, and Project Teams, ensuring orders are processed efficiently and delivered seamlessly across the UK, Europe, and the Middle East. The Role As a Customer Service Specialist, you will be responsible for managing the complete sales order cycle, from order receipt through to invoicing and reporting. You'll liaise with customers and internal stakeholders to ensure a smooth and positive customer experience while maintaining high levels of accuracy and efficiency. Key Responsibilities Process customer sales orders and projects from receipt through to...

Nicholas Howard are delighted to be recruiting for a Service Desk Analyst. This role is fully site based and will require flexibility around working shift patterns once fully trained. Key Responsibilities: * Work closely with team members to support daily operations and tasks. * Help identify, prioritise, and respond to incidents and issues in a timely manner, following clear procedures. * Use the service management tools to log and update incidents, ensuring information is accurate throughout the process. * Monitor servers and systems to spot and respond to any issues, using the event management tools. * Assist specialist teams with resolving technical problems. * Follow set processes and guidelines to fix incidents and problems. * Provide updates on ongoing incidents, keeping everyone informed. * Contribute to updating knowledge articles, helping improve the service desk’s efficiency. * Help generate reports using data from the service management...

Aatom Recruitment is looking for ICT Service Desk Analyst on behalf of a Local Authority. Job Title: ICT Service Desk Analyst Contract Duration: 3 Months Hours Per Week: 36 About the role You will be a confident, effective communicator, passionate about customer service excellence with a proven track record of experience in an IT technical environment. The main purpose of the role: 1. To provide operational and technical support to 400 + end users across all Council departments, with responsibility of supporting Windows 11 laptops, docking stations, end-user devices, MFD’s and mobile devices (iPad and iPhone). Configuration, installation and support of all hardware and software supplied to the end user. Support for the MS 365 suite. 2. Provide support and cover on the ICT Service Desk to support the technical function of the organisation as a whole. 3. To proactively work with customers to suggest better ways of working and taking time to understand customer needs and...

4Recruitment Services are seeking  a Housing Officer to work for a housing association based in Morden. You will help deliver improved responsive services to residents, manage a range of projects and cases, see issues through to resolution, and support customers who may be vulnerable. This is a Housing Officer role with a strong focus on housing management, tenancy services and neighbourhood work. We are specifically looking for candidates with relevant experience in these areas, who are confident managing a varied caseload and working directly with residents to deliver effective, responsive services. This is a customer-facing Housing Officer role requires you to attend the Morden office and visit residents’ homes and other locations as needed. The role offers hybrid working, with 2 days from home and the remaining days based at the Morden office or in the community, depending on customer and business needs. DUTIES AND RESPONSIBILITIES INCLUDE: Conducting new tenancy sign-ups...

Customer Complaint Advisors Office based in Redhill, first 3 months office based, then hybrid working, 12 days onsite a month Temporary - 6 months Monday to Friday - 9am - 5pm £17.34 per hour Tate are delighted to be working with a leading retail and commercial bank to recruit for Temporary Customer Relations Advisors. This role would suit someone with strong customer service experience, excellent written and verbal communication skills, and a genuine commitment to achieving fair outcomes for customers. You will be responsible for investigating written and telephone complaints, gathering information from internal departments and external stakeholders, reviewing evidence such as correspondence and call recordings, and ensuring complaints are handled professionally, fairly and within agreed timeframes. Key responsibilities Provide exceptional service to customers who have raised a complaint. Acknowledge, investigate and respond to complaints in writing and over the phone....

IT Service Manager |6-Month Contract | InsideIR35 | Hybrid Location: London (Hybrid, onsite 2 days per week) Contract:  Inside IR35 We're supporting a leading organisation within the Utilities sector in the search for an experienced IT Service Manager to join a multi-supplier IT environment. Key Responsibilities Manage end-to-end IT service delivery, ensuring SLAs and KPIs are achieved. Act as the primary contact for suppliers and internal stakeholders. Own Major Incident Management, including participation in an on-call rota. Drive Continuous Service Improvement initiatives across services. Ensure compliance with governance, security, audit, and regulatory requirements. Produce service reporting and manage service-related risks. Build strong relationships across technical teams, suppliers, and business stakeholders.Essential Experience Experience managing multiple managed service providers. Strong knowledge of ITIL and service management best practice. Experience with ITSM...

ITSM Business Analyst Needed! I'm currently supporting an insurance client of mine who are looking to bring on an ITSM Business Analyst on an initial contract till the end of the year with scope of extensions. The role is fully remote and sitting inside IR35 with my client being able to pay up to £525 per day. he role focuses on supporting the transition of multiple entities to unified global ITSM processes and platforms, ensuring service stability and regulatory compliance throughout the onboarding process. The successful candidate will work closely with the Technical Lead and Core Project Team to plan, execute, and monitor onboarding activities across all participating entities. Key responsibilities include conducting process analysis and alignment, clarifying onboarding requirements, and coordinating technical configuration and integration of the Configuration Management Database (CMDB). You will assess existing ITSM processes within each entity, facilitate their...

BBS Recruitment is an independent recruitment agency specialising in the Transport and Logistics sector, supplying staff to a wide range of clients across London, Hertfordshire, and surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting on behalf of our client, Islington Council, for an experienced and motivated Contact Centre Operations Manager to oversee the day-to-day operations of the Council’s main Contact Centre. This is an excellent opportunity for an experienced Contact Centre or Customer Service Operations Manager with strong leadership, performance management and service improvement experience to play a key role in delivering high-quality services to Islington residents. Key Responsibilities for the Contact Centre Operations Manager : * Lead the day-to-day operations of the Contact Centre, ensuring efficient service delivery across telephone and digital channels. * Manage and motivate high-performing Contact Centre...