Dec 12, 2025
Manpower are recruiting for 2 Customer Care Representatives. These roles will be a contract Maternity cover for a client based in Ashford. 12 - 18 months contract.
Overall Mission
Act as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost-effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order-to-shipment process for assigned accounts.
Main Responsibilities
Strategy Design & Execution
Execute Customer Care strategy aligned with global guidelines.
Monitor KPIs and take corrective actions where needed.
Project Management
Identify and support continuous-improvement opportunities.
Participate in internal projects relevant to Customer Care.
Subject Matter Expertise
Support assigned customers and affiliates to fulfill order requirements; escalate issues when required.
Collaborate with Customer Care team to provide superior service.
Maintain...
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Unknown Status
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CV-Library
Ashford, Kent
Contractor