10 jobs found in Bilston

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? An exciting opportunity has arisen for a full-time Help Hub Advisor to join our Birmingham team! This is a hybrid role, with the expectation that you will be on-site full-time for the first month during training and induction. As a Help Hub Advisor, you will be at the heart of our client support service, ensuring every interaction reflects the professionalism and care POhWER is known for. Your day-to-day responsibilities will include: * Handling high volumes of inbound calls with confidence, clarity, and empathy, often supporting vulnerable individuals who may be distressed or unsure of how to access support. * Managing contact from clients, professionals, and others enquiring about POhWER services, following guidance and processes while presenting a positive and professional image of our...

IT Service Desk Analyst (1st / 2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (strong chance of extension) £275 - £300 per day (Outside IR35) We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly. This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support. The role You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365. You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support. You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and...

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...

Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary £12.71ph Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional. Roles Available: Full-Time Agents - 37.5 hours per week- Rotating 3-week shift pattern:- 08:00 - 16:00- 09:00 - 17:0010:00 - 18:00Contract Details: Temporary assignment for 12 weeks, with the possibility of extension if required.Role Overview: As a key member of our customer service department, your role will encompass a variety of exciting tasks, including: Handling inbound and outbound customer calls with a friendly demeanour. Booking and managing repairs and replacement appointments. Delivering excellent customer service and providing...

Customer Service Advisor Temporary starting 3rd June - ongoing till the end of the year Burton on Trent £13.50ph, rising to £14.00ph after training Are you a confident, customer-focused professional who thrives in a fast-paced environment? We're recruiting for an exciting temporary opportunity to start in June! You'll be at the heart of operations, providing front-line support across account management, stock control, logistics, and customer enquiries. From processing orders to resolving delivery issues, you'll play a key role in delivering outstanding service to both customers and internal stakeholders. Description of the role: Manage daily order processing via phone, email, CRM & B2B systems. Take full ownership of customer accounts and relationships. Investigate and resolve delivery discrepancies and queries. Monitor stock levels and liaise with logistics teams and key customers. Handle customer and consumer product enquiries Support technical and claims management...

Interim Customer Service Manager Worcester, Worcestershire Contract – Outside IR35 Competitive Pay Rate Our client is a recognised and successful family business who provide top-quality construction tools, site supplies and consumables across the UK. In support of their continued activity, we are seeking an experienced Interim Customer Service Manager to provide short-term leadership and stability to the customer service function during a period of transition. This role is critical in ensuring the smooth day-to-day running of the customer service team while maintaining high standards of customer satisfaction and operational efficiency. Contract expected to run for between 2 and 5 months, reporting to the Managing Director and with an expected need to support 5 days per week in their head office in Worcester. Interim Customer Service Manager responsibilities: -          Oversee the day-to-day operations of the customer service function. -          Ensure timely and effective...

Customer Service Support Our client based in between Wellington and Shrewsbury in the lovely Shropshire countryside is looking for a part time customer service person to join their team and strengthen the department. You will be answering the phone and e-mails from clients, helping them with all their enquiries which include usage spending reports, capability reports and pulling data from the system. In this very interesting and varied role, you will be using documents to communicate with the customer when required, you will also be using your reports to contact lapsed users and to monitor the service levels to and from the customer. Ideal Candidate 2/3 years experience within Customer Service Computer Literate, good knowledge of Word/Excel/Oulook Ability to pull data for reports from computer and use Can work on own initiative Good attention to detail Organised Reliable/FlexibleHours Flexible Circa 25 Hours per week Salary £13.46 per hour If you are interested in this...

Industria Personnel are looking for highly motivated Customer Service Advisors to complement our client’s friendly vibrant team on a temporary basis! Their customers are important to them and they are proud to provide the best service to them and make them their main priority. You will be right at the very centre of it! You will be the first point of contact for their customers; confidently delivering a great service with a smile is second nature. Based at their office in Beaumont Leys you will be responsible for the below: * Dealing with B2B and B2C customers, processing orders and queries for Ecommerce supplies and equipment delivery * Handle inbound customer enquiries across multiple channels, resolving issues efficiently and accurately while ensuring customer questions are fully answered and expectations are managed to a high standard. * Identify customer needs and provide excellent service by processing orders, managing pre‑ and post‑sales queries, confidently...

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests.  Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be full time on site. Dates to be determined after Training is completed and Manager has signed off. Interview Date - 07.05.26 Start Date - 26.05.26 Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday  Location : - East Midlands Airport Pay Rate : - £14.73 p/h Training - 2 weeks on site Job Role : - Your key responsibilities, which are not exhaustive and not limited to include : Managing Inbound calls to the business from Worldwide clients handling shipment requests Building rapport with customers and establishing their needs Deliver a consistent call flow, giving the customer...

We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department. -Hybrid after probation -£12.71/ph -Temporary 3 months (may extend) -On site parking -On-site canteen -Career progression -Monday to Friday plus one weekend a month -Rotating shift patterns(Monday to Friday): 8-4 9-5 10-6 11-7 Main duties: -Operate the live chat providing excellent customer service -Dealing with online orders and returns -Responding to emails -Receiving phone calls (mainly inbound) -Deal with monthly customer subscriptions What we're looking for: -Previous customer service experience -Open to learn -Flexible with working hours Brook Street NMR is acting as an Employment Business in relation to this vacancy