17 jobs found in Bishop Auckland

Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Gateshead! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks).Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant...

Job Title: Customer Service Advisor Location: Boldon Colliery Pay Rate: £12.87 per hour Job Type: Temp Ongoing Working Hours: 5 days out of 7 (Between Monday - Sunday), 9:00am - 5:30pm HRGO Recruitment are currently looking for a Customer Service Advisor to join a well-established company based in Boldon Colliery. This role will involve supporting customers with ticket booking enquiries for events across the UK. The position is predominantly email-based, where you will be responding to a high volume of customer queries, ensuring a smooth and positive booking experience. The ideal candidate will have previous customer service experience, strong written communication skills, and the ability to manage multiple enquiries efficiently in a fast-paced environment. Main Duties: Responding to customer enquiries via email regarding ticket bookings and event information Assisting customers with booking issues, amendments, and general queries Providing accurate information on events,...

Customer Service Newcastle - onsite 6 Months Contract + Extension £15.54 paye A well established consultancy firm is looking for a Customer service advisor to join their team on a 6 month contract. You will be the first point of contact for all customer needs, providing customer support and escalating any questions to the relevant team. You will be working in a fast paced environment, answering calls and working towards KPIs. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting the customers first and solving their problem. You will be handling sensitive data / information so it is imperative that you follow all GDPR rules and regulations. Essential Skills Prior customer experience / contact centre experience Strong awareness of FCA rules and regulations Good Communication skills both written and verbal Background in banking, insurance or any financial...

Customer Services Advisor +6 months + the option to go permanently +On site working in Newcastle +£12-£15 ph Skills: +Customer Services experience +Excellent communication skills +Experience resolving customer complaints +Inputting information into databases Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account. They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. What are we looking for in our Customer Service Advisors? Sociable, helpful and eager to provide excellent customer service to customers. Able to work in a fast-paced environment, ensuring defined processes are followed. A good eye for detail, ensuring customer records are kept up to date and are accurate Keen to take responsibility for...

2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution. What you'll need to succeed Previous experience of working in a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but...

Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services. We have an exciting opportunity for an IT Support Technician to join our existing team at our Head Office in Leeds on a 4-month fixed term basis with a salary of £9,000 (£27,000 FTE) The Role: This is a full-time (Monday to Friday) role based on site at our Leeds headquarters, this role is ideal for an IT Support engineer with 1 to 2 years’ experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills. Responsibilities: To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a...

Customer Service Advisor – Wakefield (WF2) £12.75 per hour (rate increase due April) Shifts: 08:00–17:30 or 08:30–18:00 Mainly Monday–Friday with some weekend flexibility required We are looking for a confident, customer‑focused individual to join our team as a Customer Service Advisor based in Wakefield (WF2). This is a great opportunity for someone with strong communication skills who enjoys helping customers and working in a fast‑paced environment. ⭐ What You’ll Be Doing •                  Supporting customers over the phone with delivery‑related queries •                  Working closely with our store teams to schedule and coordinate direct deliveries •                  Handling customer questions, complaints and general enquiries in a professional manner •                  Tracking deliveries and updating customers on progress •                  Updating and maintaining daily routing plans •                  Using internal systems to log information accurately and...

Customer Service Advisor (Optical Experience Required) Working Hours: Monday to Friday Location: [Heywood] Employment Type: Full-time / Permanent Overview We are seeking a confident and knowledgeable Customer Service Advisor with experience in the optical sector. The ideal candidate will have a strong understanding of optical products and services, excellent communication skills, and a passion for delivering outstanding customer care. This role is perfect for someone who enjoys helping customers with their eyewear needs in a professional, friendly, and fast-paced environment. Key Responsibilities Provide exceptional customer service via phone, email, and in person. Assist customers with enquiries related to glasses, contact lenses, prescriptions, and optical products. Offer product recommendations based on customer needs and prescription requirements. Manage appointment bookings, order processing, and aftercare support. Resolve customer issues efficiently while...

Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a German Speaking Customer Service Specialist for a fixed-term contract for 12months. This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment. Key Responsibilities: * Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met * Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems * Contribute to projects such as Salesforce implementation, new product launches, and process improvements * Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction *...

Your new company Hays are currently recruiting a Customer Service Administrator to join a busy and customer‑focused team on a temporary basis for a minimum of 8 weeks. This role involves high‑volume phone‑based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast‑paced environment. Your new role Key Responsibilities Handling inbound customer calls and emails professionally and efficiently Responding to customer queries regarding claims and processes Accurately processing claims and updating internal systems Gathering and verifying information to support claims assessment Maintaining clear and accurate records in line with procedures Managing workloads effectively while meeting deadlines and service levels Providing a high standard of customer care at all timesWhat you'll need to succeed Previous experience in a customer service, call‑handling, or administrative role Confident and...

Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing) in Limerick. This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are available to be on call as well as two weekends in a month....

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...

Certain Advantage is hiring for a Housing Support Administrator, for our client in Eccles, starting on Monday 16th February 2026. My client is seeking a proactive and efficient Housing Support Administrator to join their existing team on a temporary project.  This office-based role is essential in supporting daily administrative tasks and ensuring smooth communication and operations. Previous experience in housing is preferred but not essential. Key Responsibilities Communication: Handle incoming phone calls and emails with professionalism and efficiency. Compliance: Uploading certificates and raising work orders Bookings: Booking in contractor visits to site Invoicing: Process and manage invoicing tasks accurately General Administrative Support: Assist with various other administrative duties as required to support the team.  Requirements Experience: Prior administrative experience is beneficial. Experience within a housing environment is preferred, but not essential. Skills:...

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth...

Location: Liverpool Contract: 3‑month assignment (to support a job‑share) Hours: 2 days per week, 7 hours per day (09:00-17:00, 1‑hour lunch) Start: ASAP Your new company A leading North West housing provider delivering high-quality, customer‑focused services across multiple regions. You'll join a supportive, performance‑driven Customer Accounts team committed to sustaining tenancies and protecting rental income. Your new role As an Early Interventions Specialist, you'll manage lower-level arrears cases and carry out key administrative tasks to support income collection. This is a proactive, customer‑focused role centred on early contact, negotiation, and helping customers get back on track with their rent.You'll handle inbound and outbound calls, use technology to prioritise cases, and work closely with internal teams and external partners to achieve the best outcomes. What you'll need to succeed We need someone who can hit the ground running, who is comfortable having...

Help Desk Support Analyst Warrington (Monday–Friday, 8:00am–4:30pm) £18 per hour 3-Month Contract (Potential Extension/Permanent Opportunity) Overview We’re recruiting for a Help Desk Support Analyst to join a busy on-site team in Warrington. This is an excellent opportunity for someone early in their IT career looking to gain hands-on experience in a supportive environment, with full training provided. Key Responsibilities * Provide first-line technical support to users (hardware/software issues) * Respond to queries via phone, in person, or remote support * Troubleshoot and resolve basic IT issues efficiently * Install software and assist with remote hardware diagnostics * Log and track incidents, resolutions, and system activity * Escalate more complex issues where necessary What We’re Looking For Essential: * Strong communication skills and confidence on the phone * Basic IT knowledge (hardware, software, operating systems) * Good...