64 jobs found in Cardiff

Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role!! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 6pm Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to...

Collections Officer – Bristol *must have driving license and own vehicle* Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are...

We are seeking customer service executives to join our clients team in Frome. This is a great opportunity for someone who enjoys being on the phone, has excellent communication skills and wants to work within a friendly and creative team. Our client offers personalised telephone contact services to high profile membership organisations, looking for executives to reach out and speak to members on their behalf. You will be working on a variety of client campaigns, responsible for making and receiving calls, sending emails and updating records and occasionally taking payments. The ideal candidate will have great communication skills, confident being on the phone and enjoy talking to a wide range of people. You will also have a good level of IT skills including Microsoft office and Excel. This is a temporary position, ongoing over the next 4 months but could be longer or be made permanent for the right candidates. Working hours of 37.5 hours per week working Monday to Thursday...

Are you passionate about technology and love helping others? Are you looking for an opportunity to forge a career within IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you! The role: 🌟1st Line Support 🌟Help Desk 🌟IT Support Technician 🌟IMMEDIATE START 🌟 💰£14.29ph (Circa £ 26,000) 📍 Swindon - on site 3 days per week (🌟NON - NEGOTIABLE 🌟) ⌚ 35 hours per week. (Temporary 6 months with the possibility to go Permanent) Efficiently log IT incidents and service requests using our ticket system. Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary. Perform remote troubleshooting through diagnostic techniques and ensure high-standard triaging of calls. Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications....

IT Customer Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is...

An established social housing provider in West Wales is looking for an experienced Customer Service Advisor to join its busy customer contact team on a temporary basis until 31st September initially. This is a great opportunity for someone with strong customer service or contact centre experience who enjoys helping customers and working in a fast-paced environment. The team manages a wide range of tenant enquiries relating to housing services, including ASB and general tenancy queries. Key Responsibilities of a Customer Service Advisor: Handling incoming customer enquiries via phone and digital channels Supporting tenants with a range of housing-related queries Ensuring enquiries are accurately logged and progressed using Microsoft Dynamics Providing a professional, empathetic, and customer-focused service Working closely with internal housing teams to resolve issues effectively Supporting a busy contact function during a period of internal changeAbout You: Previous experience...

An established social housing provider in West Wales is seeking an experienced Customer Service Team Leader to oversee its customer contact team during a period of internal transition. This interim opportunity will involve managing a small team of approximately 4-5 FTE Customer Service Advisors who handle a broad range of tenant enquiries relating to housing management services . The successful candidate will provide confident day-to-day leadership, performance management, coaching, and operational support to ensure the team delivers an excellent customer experience. Key Responsibilities of a Customer Service Team Leader: Leading and supervising a small customer service/contact centre team Managing day-to-day team performance, attendance, and productivity Coaching and supporting advisors to deliver high-quality customer service Managing challenging performance or behaviour issues where required Monitoring customer enquiries and ensuring effective resolution Using Microsoft...

Helpdesk Supervisor Full Time - 37.5 hours per week Fully Onsite We are currently recruiting for a Helpdesk Supervisor to join a client team based at Midlands Metropolitan University Hospital. This role sits within a busy facilities management environment supporting a large healthcare estate. The Helpdesk Supervisor will be responsible for overseeing the day-to-day operation of the helpdesk function, ensuring the efficient management of all reactive and planned maintenance requests across the contract. The role will involve supporting and guiding the helpdesk team, maintaining service standards, and ensuring effective delivery of service in line with contractual requirements. Key Responsibilities: Oversee the daily operation of the helpdesk function within a facilities management contract Support, guide, and supervise helpdesk operators to ensure consistent service delivery Manage and monitor workflow, ensuring all requests are logged, allocated, and progressed correctly...

Berry Recruitment are NOW hiring for a committed and experienced Temporary Consumer Service Representative to work for a company in Banbury on an ongoing basis. Role: Temporary Consumer Service Representative Salary: £26,000 per Annum Location: Banbury Key Responsibilities of the Consumer Service Representative: Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms. Follows through to resolution, carrying out outbound calls as and when required. Handles and responds to all complaints received in an appropriate manner and in line with Keter complaints policy. Maintains accurate records inputting on-line and telephone orders, monitoring and reporting on supply issues. Investigates queries and issues including the ordering of parts and/or refunds. Escalates when appropriate. Develops a vast knowledge of the full product range. Processes and confirms payments. Processes orders...

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...

Income Collection Assistant Walsall £14.82 - £15.31 per hour To provide an efficient and effective income collection service to meet the aims, objectives and needs of Financial Administration and the wider organisation. Role specific duties and accountabilities: Maximise and secure income due to the Council by undertaking all aspects of income and debt recovery activity in an effective and timely manner and in accordance with relevant policies, processes and procedures.  Methods of recovery will include, but are not limited to, outbound telephone, letter, email collection activities and the referral of debts to collection agents. Evaluate the financial position of debtors, provide practical support and advice regarding payment options, including instalment arrangements and where appropriate refer customers to internal and external support/advice agencies. Provide training, support and information relating to income collection and debt recovery policies, processes and...

IT Support Technician Rate - £250 (A Day) Duration - 6 Months (Initially) Location - Coventry Ir35 - Inside (Must use an umbrella company) As a Support Technician, you will be the central point of contact for all technology support on-site. You will be customer focused, using communication skills and technical knowledge to deliver an outstanding service. You will have a deep technical knowledge of Microsoft applications, including Windows 11 and Office365, and x64 hardware, to enable you to fix as many problems as possible independently. You will develop and maintain good working relationships with other technical colleagues, only passing complex problems which cannot immediately be resolved to their technology teams. The purpose of the role As a Technician, you will work alongside other technicians providing face to face and remote support, playing a major part in this step change of our ways of working. You'll be customer focused and have exceptional customer...

IT Customer Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Portsdown West, Fareham, PO17 6AD Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience...

Industrious Recruitment are seeking a Customer Service Coordinator for a client based in Milton Keynes. This is an 12 month Fixed Term Contract. This role is to provide support to their core accounts. The main emphasis of this role is delivering timely and professional customer service to their customers who call into the Customer Support Centre to deliver a seamless service for their technical and product enquiries. This will include managing and accurately recording equipment faults in their CRM and deliver on set customer response KPI targets. You will also need to monitor and ensure that the Key Performance Indicators (KPIs) are met from their service suppliers and complete any escalation activities as required to ensure that all customer support is delivered to their customer contractual obligations. In addition, the position will involve at times creating reports for their Account Managers and data collection. As part of the technical service administration team you will be...

Certain Advantage are recruiting on behalf of our longstanding client for a Credit Controller on a temporary basis starting ASAP until 30th Sep 2026.   The role pays £18 - £22/hour PAYE working 7.5 hours per day.   Based in Milton Keynes on a hybrid basis this is a great opportunity to join an established business working on maximising collections performance in a busy fast paced business-to-business environment.   Reporting into the Manager you’ll be responsible for supporting the business’ aim to improve bad debt exposure and achieve collections targets.   What you’ll be doing Your main accountabilities will include: Maximising collections performance through high volume outbound and inbound contact by phone and email channels Delivering strong collections performance for nominated accounts, to reduce and maintain the aged debt position Performing account, billing, and payment reviews to enable collection or corrective activity Working effectively with customers to reduce debt...

Job Title:                     Collections Specialist (Early) PURPOSE SUMMARY: To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history. PRINCIPAL ACCOUNTABILITIES: Responsible for volume outbound and inbound calls Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them Undertake all collections...

Role: Hire Controller Pay: £14.47 Location: Slough Hours: Monday- Friday 7:30am – 5:00pm Contract: Temp to Perm We’re excited to be recruiting for a Hire Controller to join a busy and fast-paced operation. This is a great opportunity for someone who enjoys a varied role, taking ownership, and working as part of a supportive team. The ideal candidate will have good knowledge of tools and/or plant hire equipment. Key Responsibilities: Responding to emails and customer queries along with answering incoming telephone calls. Managing inbound hire and sales enquiries, completing transactions accurately and in a timely manner Providing a high level of customer service, both over the phone and serving customers at the trade counter Carrying out general administrative duties Developing strong product knowledge to effectively support customers Ability to prioritise and manage multiple tasks and deadlines effectively in a fast-paced environment  Skills & Experience Required: Proven...

About the Role At Mercedes‑Benz Financial Services, our customers are at the centre of everything we do. As a Customer Operations Specialist, you’ll play a vital role in delivering exceptional customer experiences while supporting the smooth day‑to‑day running of our contact‑centre operations. This is a fast‑paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most. While this role is initially temporary, it provides a strong foundation for starting your career with Mercedes‑Benz Financial Services, with the potential to progress into permanent opportunities across the business. What You’ll Be Doing * Handling inbound customer enquiries via phone and email * Managing escalated queries with professionalism, empathy, and sound decision‑making * Identifying and supporting vulnerable customers with care and patience * Working collaboratively with colleagues to resolve issues...

Customer Service Advisor (Ongoing) Location: Swadlincote / Church Gresley  Pay Rate: £12.71 per hour Hours: Monday to Friday, 8:00am – 5:00pm (1 hour unpaid break) We are currently recruiting for a Temporary Customer Service Advisor to join a busy and fast-paced Collections Team based in Church Gresley. This is an ongoing temporary opportunity ideal for someone with strong communication skills, a professional telephone manner, and a positive, proactive attitude. Key Responsibilities: Responding to customer enquiries via telephone and email in a professional and timely manner Resolving customer issues and complaints efficiently and effectively Acting as the main point of contact for external hauliers experiencing collection issues on customer sites Handling challenging situations confidently while ensuring excellent customer service Maintaining accurate records of customer interactions, resolutions, escalations, and process updates Providing accurate information regarding...

IT Service Desk Analyst (1st Line) Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs. Key Responsibilities * Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins * Log, update, and manage tickets accurately in the Service Desk system * Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required * Monitor Service Desk phones and inboxes, ensuring timely responses * Develop and maintain simple procedures for common issues (“quick wins”) * Review escalated tickets to ensure SLA compliance * Support general IT administration, including documentation and procurement * Carry out other tasks as directed by IT management Essential Requirements Qualifications * Diploma or NVQ in IT or a related subject (desirable, not essential) * Awareness of ITIL or similar frameworks is an...