13 jobs found in Coleshill

First Line Support Agent Location: Birmingham - B37 7YQ (100% onsite) Working Pattern: Monday to Friday, shifts between 07:00-19:00, 37.5 hours per week Pay: £12.71 per hour, rising to £13.45 after 12 weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: * Handling a high volume of calls from end users, providing clear and professional support * Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) * Providing advice and guidance, including when issues fall outside of IT support scope * Creating and managing support tickets to record resolutions and required...

Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary £12.71ph Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional. Roles Available: Full-Time Agents - 37.5 hours per week- Rotating 3-week shift pattern:- 08:00 - 16:00- 09:00 - 17:0010:00 - 18:00Contract Details: Temporary assignment for 12 weeks, with the possibility of extension if required.Role Overview: As a key member of our customer service department, your role will encompass a variety of exciting tasks, including: Handling inbound and outbound customer calls with a friendly demeanour. Booking and managing repairs and replacement appointments. Delivering excellent customer service and providing...

Customer Service Advisor Temporary Contract- 12 weeks with option to extend Location: Tamworth- B77 Hours: Full time- Monday- Friday -over a 3-week shift patten - 8am - 4pm, 9am - 5pm and 10am - 6pm This position is not flexible and will be working from the office permanently. Salary: £12.71 hourly rate Start Date: Monday 6th July Checks: DBS, RTW and reference checks to be completed About the Role We're looking for enthusiastic and customer-focused individuals to join our busy call centre team. As a Call Centre Advisor, you'll be the first point of contact for our customers, handling inbound calls, resolving queries, and providing excellent service with every interaction. Key Responsibilities of the Customer Service Advisor To deliver excellent Customer Service To manually input accurate data on an Electronic Job Card System Answering customer calls in a professional and friendly manner Resolving queries efficiently and accurately Providing product/service...

Our well-established client based in the Tamworth area are currently recruiting for Part Time Customer Service Advisor's to join their team on a temporary basis for 12 weeks. THESE ROLES WILL BE REMOTE ONCE TRAINED You will be working part time hours (22.5 hours per week): * Saturday, Sunday, and Monday – 8am - 4pm OR * Saturday and Sunday 2pm - 10pm and Monday 12pm - 8pm THIS ROLE IS TEMPORARY FOR 12 WEEKS SO YOU MUST BE ABLE TO COMMIT TO WORKING THE FULL 12 WEEKS. POTENTIAL TO EXTEND. Main duties include: * Handle incoming telephone calls and assist customers with their enquiries. * Arrange appointments and handle customer bookings. * Deal with complaints and escalate if necessary. * Data entry into company system. * Place customer orders. * Deal with a large volume of telephone calls. The ideal candidate will: * Have excellent communication skills. * Be confident working within a busy call centre environment. * Have excellent IT skills. Hourly rate for the...

SF Partners are supporting one of our growing, established clients in Coventry CV6 who are looking to recruit a Materials Analyst on a 3 month basis. Pay rate: £15 per hour Working pattern: full time for circa 3 months potentially longer Inventory Control & System Accuracy -Maintain accurate inventory records across business and customer WMS / ERP systems -Monitor stock accuracy and investigate discrepancies between physical and system stock -Manage inventory adjustments, quarantined stock, and status changes in line with agreed processes -Support cycle counts and audits, ensuring timely investigation and resolution of variances Inbound, Outbound & Stock Movements -Validate ASNs and manage PO check-in for inbound stock on behalf of customers -Monitor inbound discrepancies, shortages, damages, and over-receipts -Support outbound order processing, delivery accuracy, and issue resolution -Process and track stock transfers and quarantine requests across...

Customer Service Representative Oldbury Temporary Ongoing Full Time £13.45 per hour I am recruiting on behalf of my client for an experienced Customer Service Representative to join their team in Oldbury on a full-time, temporary ongoing basis. This is an excellent opportunity for a customer-focused and organised individual to join a busy office environment, providing professional support to customers while ensuring all enquiries and complaints are handled efficiently. The successful candidate will be the first point of contact for customers, delivering a high standard of service across both telephone and email communications. Key Responsibilities Monitor and manage the shared customer service inbox, responding to customer enquiries in a timely and professional manner. Answer incoming telephone calls, assist customers with their queries, and redirect calls to the appropriate departments where necessary. Handle customer complaints efficiently, ensuring all issues are logged,...

Customer Care Co-ordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team that ensures everything meets our purchasers’ needs. With your strong communication skills and patient approach, you’ll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As a company as ambitious and caring as you are, we’ll encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits. Start a bright future with us and together we will achieve amazing things. We are recruiting for a Customer Care Co-ordinator to be based in our East Midlands Region, based in...

Courier Trainer (Immediate Start) Location: Stoke & Bolton Start Date: ASAP ideally Thursday 2nd July Hours: 39 hours per week, working any 5 days from 7, shifts 10-6 or 9-5 Pay Rate: £13.81 per hour We are looking for motivated and reliable Courier Trainers to join our team immediately to support the onboarding and training of new couriers. This is a temporary opportunity initially for 2-3 months, however there is a high [possibility this will last until Xmas 2026. This role is ideal for candidates with a background in customer service, retail, logistics or operations who are confident using technology and enjoy supporting and developing others, there is no essential experience needed as training will be provided. Duties & Responsibilities: Support the on boarding and training of new couriers, ensuring they are fully prepared to carry out their role Assist with the efficient allocation of work to couriers. Monitor parcel scanning activity and courier readiness...

ICT Business Support Analyst £14.71 per hour - PAYE £19.61 per hour – Umbrella 3 Month Contract Initially with potentially of permanent Full Time A fantastic opportunity has arisen in Coalville for an ICT Business Support Analyst on a 3-month initial contract looking for an immediate start. As the first point of contact for the Council’s ICT Support Service, you will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively. Main duties and responsibilities: * To log, monitor and resolve service desk calls within agreed service levels * Provide first line and second line support to the council’s user base * To install, configure and test hardware and software components. * To work in an agile and flexible manner, including remote home-working and office working on a rota basis. * To undertake routine operational tasks, including completing and monitoring data backups and restores. * To liaise with users,...

Eaton Syalon are seeking an organised and proactive Credit Controller to join our client on a 9-month fixed-term contract basis. The business are located on the Nottinghamshire/Derbyshire boarder. This is an excellent opportunity for someone who enjoys building relationships, resolving customer queries and playing a key role in maintaining healthy cash flow. You'll be responsible for managing a portfolio of customer accounts, reducing financial risk and supporting the wider business by ensuring timely collection of outstanding debt. Key Responsibilities: * Manage a portfolio of approximately 700 customer accounts, ensuring outstanding balances are collected in line with agreed payment terms * Maximise cash collection while maintaining positive customer relationships * Record all customer interactions accurately using the company's credit management system * Assess customer creditworthiness and support effective credit risk management * Monitor customer accounts to...

Location: Derby City (DE22) Hours: 37 hours per week Shift: Permanent nights, starting 23:00 Contract: Until 27/09+ Rota: Includes weekends and bank holidays Mileage paid We are seeking an experienced and motivated Telecare Team Leader to support the delivery of a high‑quality, customer‑focused 24/7 telecare alarm service. This role is ideal for someone with strong leadership skills, a background in customer care, and a genuine commitment to supporting vulnerable adults and older people. Key Responsibilities * Lead, supervise and develop the Carelink team to ensure a professional and efficient 24/7 telecare service * Provide operational management and guidance, including installation, testing and maintenance of Telecare and Telehealth equipment * Support the 24/7 emergency response function and provide direction to the call handling team * Deliver out‑of‑hours management support on a rota basis, including nights, weekends and bank holidays *...

Are you an experienced administrator or customer service advisor? We currently have a temporary customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience Role: Customer service rep Shifts: Monday - Friday, 2 shifts on rotation 8am - 4pm and 9am- 5pm (flexible) Pay: £14.50 per hour Duration: Temp ongoing - Could potentially go perm based on performance Location: Holcim, Smith-Hall Lane, Hulland Ward, Ashbourne, DE6 3ET (100% office based) Main tasks include * Ensure that orders are received when goods/services have been supplied * Liaising with suppliers to resolve any invoice queries * Answering the telephones and passing on messages in a professional manner * Taking customer orders * Updating customers on orders and deliveries * Dealing with any customer queries * Supporting internal staff with pricing queries * Data entry Requirements * Excellent...

An exciting opportunity has arisen for a Customer Account Executive to join the team on a 12-month maternity cover contract. This role is ideal for a customer-focused individual who enjoys building strong client relationships, solving problems and delivering excellent service in a fast-paced environment. The successful candidate will be responsible for managing a portfolio of clients, acting as a key point of contact and ensuring customer requirements are fulfilled accurately. Key Responsibilities: * Develop and maintain strong relationships with assigned clients. * Manage customer orders, ensuring requirements are met accurately and on time. * Communicate proactively with clients to manage expectations and provide updates. * Investigate and resolve customer queries and complaints through to completion. * Collaborate with internal departments to deliver service excellence and meet agreed service levels. * Support service improvement initiatives through data...