8 jobs found in Coventry

Job Title: Customer Service Advisor Location: Solihull B37 – Office Based Contract: Temporary (Approx. 4 Months) Hours: 37 hours per week Start Date: Early May 2026 About the Role: We are currently recruiting for multiple Customer Service Advisors to join a busy and fast-paced contact centre environment. This role forms part of a key customer initiative focused on improving data quality and ensuring vulnerable customers receive the appropriate support. This is an excellent opportunity for candidates with strong customer service experience who are confident managing high volumes of contact while delivering a consistently high standard of service. Responsibilities: Handle inbound and outbound customer contact via calls, emails, texts, and voicemails Conduct high volumes of outbound calls to gather and verify customer information, including vulnerabilities and household details, handling sensitive conversations with empathy while accurately updating systems to improve...

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...

Service Desk Engineer - Central Birmingham 3 month contract £200 - £250 p/d (please note; this role is inside IR35) Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites. You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. You'll be given the opportunity to rapidly progress your career and gain exposure to 2nd line responsibilities within a well established and thriving organisation. Core responsibilities: * Provide first point of contact technical IT support - both remotely and physically * Support projects as required, such as a current laptop build and deployment project * Ensuring that issues are being...

Job Title: Customer Care Advisor Location: Sutton Coldfield Contract Details: Temp-to-Perm (3-month temp contract, subject to performance evaluation) Salary: £13.00ph About Our Client: A leader in plan services, expand their team to cater to the growing demand for newly launched plans. Essential role in providing compassionate and informative support to our customers. Responsibilities: Handle inbound enquiries and sales from prospective customers interested in our plan services. Follow up on email leads and make outbound calls to warm prospects. Operate within FCA regulatory guidelines, ensuring compliance without hard-selling. Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free. Participate in a rigorous QA process with monitored calls and feedback. Excellent customer service skillsEssential (Knowledge, skills, qualifications, experience): Previous contact centre experience, both inbound and outbound. Strong...

Customer Service Supervisor Swadlincote, up to £34,000 Permanent | Full time, Monday to Friday (flexible start and finish times) Office Based We're working with a growing, well-established business South Derbyshire currently looking to appoint an experienced Customer Service Manager to lead and develop their customer support function. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences while driving team performance. The Opportunity... You'll take ownership of a busy customer service operation, leading from the front to ensure high standards, strong team engagement, and continuous improvement across the function. This role offers real scope to make an impact, influence processes, and shape the customer journey within a business that is continuing to expand. Key Responsibilities: -Lead, motivate, and develop a customer service team to achieve KPIs -Oversee...

Customer Service Representative – Office working  Inspired by their unique client base, our client is looking to add to their growing customer service team to continue to provide a top-quality tailored customer experience. Employment Type: Full-time temporary to permanent position. Pay: £12.71 per hour Working Hours: 40 hours per week, working Tuesday to Saturday between the hours of 8am & 8pm Responsibilities of a Customer Service Representative Build rapport with customers in a consultative manner Listen to the customer's needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services & products the company provides. Communicating with customers and clients via live chat platforms. The key skills / experience that we are looking for are:    Excellent customer service skills  Great team player  6 months Contact Centre background [not essential]  Strong communication skills...

Collections Officer – Nottingham - NG / DE postcodes Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are available to be on...

Service Care Solutions are supporting a reputable non-profit provider who are looking to recruit Recovery Worker. As a Recovery Worker, you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. Please find a description of the role below. Role: Recovery Worker Rate: £18.14 to £20.62 per hour (PAYE exc.)/ £20.15 to £23 per hour (Umbrella/Ltd) Location:  Working: 5 days per week. 37.5 hours. Contract: 3 months on going  Role Overview: Our client vision is for people of all ages to be safe, build ambitions for the future and to reach their full potential. They create services and support people's complex Health and Social needs, helping them to build healthier lives that meaning and value for themselves and their families. Complete assessments for Service users. Supporting the individuals from Point of Entry Provide Screening, Assessment and Recovery Plans Deliver One to One intervention Experience of working within the...