11 customer service jobs found in Coventry

Customer Service Advisor Telford Temporary for 3 months possibly longer £12.30 per hour Monday-Friday 8:30am-5pm, 37.5 hours per week Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis. The role is anticipated to last for 3 months and possibly longer for the right candidate. The role will be based in a clean modern office environment within a friendly and supportive team. Responsibilities and duties will include, but not limited to: * Handle incoming customer calls and provide clear, professional assistance * Book and manage appointments related to customer enquiries and service needs * Complete any invoice‑related administrative tasks * Respond to customer enquiries in writing, ensuring timely and helpful communication * Represent the company positively by using strong product knowledge to build trust and enhance customer experience * Maintain accurate and up‑to‑date customer records *...

Customer Service Advisor Location: Shelton, Shrewsbury Pay: £14.37/hour (£27,647.88 PRO-RATED) + unlimited overtime (time & a half) Hours: Between 8am–6pm weekdays + 1 in 4 Saturdays (8am - 2pm, with a weekday off) Training: Monday to Friday, 9am - 5pm Contract: 10 months (with strong temp-to-perm potential) The Role: Join our clients Customer Service team and be the voice of support for customers. You’ll be phoning customers, arranging visits, and guiding them through repairs from start to finish, keeping things clear, calm, and customer-focused. What You’ll Do: Take full ownership of customer cases, from first call to resolution. Explain responsibilities clearly and support customers every step of the way. Schedule repair jobs and manage contractor visits. Handle queries, complaints, and payments with professionalism and empathy. Keep records accurate and up to date across multiple systems. What We’re Looking For: Call centre background and excellent communication...

Service Administrator, Coventry Salary – £25,000 pro-rated Maternity Contract – Minimum 6 months Job Description * Responsible for all sales and service order processing, i.e. quotations, purchase orders, sales orders, confirmations on MS Dynamics – Navision * Receive customer requests and prepare documents related to processing returns, servicing and exchanges * Update databases and maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory – stock release/stock return forms * Responsible for receiving/shipping deliveries and arranging shipment bookings/documentation * Schedule Field Service repair calls and co-ordination of Field Service Engineers * Responsible for stock management of spare parts and re-order levels, together with monthly stocktakes * Work with Customers and/or distributors to receive accurate account of equipment failures and provides reports to management...

Our premium brand Automotive client is currently recruiting for the following role: Workforce Analyst Customer Relationship Centre - £21.88/hr (Inside IR35) - Coventry & Hybrid - 9 months (potential for yearly renewal) Role Overview: We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to coach and guide team members daily to enable the centre to deliver the best service possible. A key part of your role will involve supporting the modernisation of the CRC's workflow...

Collections Officer – Coventry - Must be based in CV, NN postcode) Must have driving license and access to own vehicle Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You...

Job Tile: Refuse collector Pay: £13.26 Location: Dordon Job Description: Our client in Dordon is looking for Refuse Collectors for temporary & ongoing work! * You will be walking 10-15 miles per day, heavy manual work collecting black and green bins, * Dealing with the general public in a polite and professional manner, * Must be a team player * Overtime after 37 hours * Bank Holidays double time * 6am start You must have your own & reliable transport to get to and from the site in DORDON, Atherstone - Public Transport CANNOT be relied upon

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...

Senior Accounts Receivable Representative Location: Loughborough (Hybrid - 3 days on-site, 2 days remote) Pay Rate: £15.38 per hour (Equivalent to £30,000 per annum) Contract Duration: 12 Months (Full-Time) Shift: Monday - Friday, 8:00 AM - 4:00 PM The Opportunity We are seeking a detail-oriented Senior Accounts Receivable Representative to join a global industry leader's Finance team. This role is essential for driving transactions excellence and maintaining financial stability within a stable and trusted organisation. You will work independently to manage collections activities and collaborate with cross-functional partners to achieve key financial goals Key Responsibilities Collections Management: Proactively collect invoices by preparing statements, calling on past-due accounts, and resolving disputes with customers and sales teams. Credit Risk Assessment: Conduct assessments for new and existing accounts, performing periodic reviews and taking corrective actions when...

Exciting NEW Role Available! First Line Customer Support Based in Wolverhampton £12.60 per hour Full Time Rota Basis - Working hours between 5:00am and 11:00pm Temporary to permanent Our client is currently recruiting for a First Line Customer Support Advisor to join their growing company based in Wolverhampton. This is a fantastic opportunity to join an incredibly successful business that offers progression opportunities AND flexibility with hybrid working. If you have customer service experience, this role could be for you! Role Summary Acting as the first point of contact to both internal and external customers. Managing incoming telephone calls/queries to client SLA standards. Managing outgoing telephone calls/queries. Managing customer e-mails to company quality standards. Logging incoming calls and emails into incident ticketing tool. Provide initial assessment of all incidents/requests, attempt to resolve, and/or refer to other support areas. Maintain high level of...

Customer Experience Advisor Salary: Competitive salary Hours: 40 hours per week Monday to Friday 8:30-17: 00 Location: Cannock Duration: Temporary - Ongoing contract When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What will you be doing? The difference you'll make: * Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively * Always putting our customers first and finding personalised solutions to meet their needs. * Building strong relationships with both internal and external customers to ensure we deliver the...

Collections Officer – Nottingham - NG / DE postcodes Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are available to be on...