2 jobs found in Cramlington

Call Centre Customer Enabling Services Advocate £13.26 PER HOUR 35 HOURS PER WEEL You will be responsible for handling Telecare alarms, providing reassurance, and co-ordinating appropriate support for our customers which is a 24/7 service. This is a vital role in ensuring the safety and wellbeing of those who rely on our services. Experience in telecare or similar support environment is desirable and familiarity with Jontek system would be beneficial. Various hours available 24 hours a day. Attracts Night Rate and Shift Allowance, dependant on hours worked

Temporary Customer Support Assistant Location: Middlesbrough (Office-based) Contract: 3-month temporary assignment Pay Rate: £12.21 per hour We are looking for a proactive and organised Customer Support Assistant to join the team on a temporary basis. This role is ideal for someone with strong communication skills who enjoys providing excellent customer service and supporting the smooth running of day-to-day office operations. Key Responsibilities: Reception & Call Handling: Answer incoming calls, manage the switchboard and direct callers to the appropriate teams efficiently and professionally. Email Support: Monitor shared inboxes, allocate emails to the correct queues, and forward messages to relevant departments. Administrative Tasks: Assist with light administrative duties including scanning documents and distributing incoming post. General Customer Support: Provide helpful and friendly support to customers and internal teams as needed.What We're Looking For Previous...