62 jobs found in Crawley

Job Title: Call Handler Location: Crawley Job Type: Full-Time / Temp Salary: Competitive, depending on experience Key Responsibilities Answer incoming calls promptly and professionally Handle customer enquiries, complaints, and requests efficiently Accurately log call details and update internal systems Escalate issues to the appropriate departments when necessary Maintain confidentiality and comply with company procedures Provide customers with accurate information and support Follow up on outstanding queries where required Work collaboratively with colleagues to meet service targets Skills and Experience Required Previous experience in a call centre, customer service, or administrative role preferred Excellent verbal communication and listening skills Strong organisational and multitasking abilities Good IT and data entry skills Ability to remain calm under pressure Professional and friendly telephone manner GCSEs (or equivalent) in English and Maths preferred

Customer Service Administrator £13.29 per hour rising to £14.04 after 6 months Monday to Friday | 08:00 - 16:00 We are recruiting on behalf of our client a leading company for a reliable and detail-oriented Customer Service Administrator to join their team. This is a great opportunity for someone with strong communication skills and a proactive approach to customer support and administration. Key Responsibilities: Respond to customer enquiries via phone, email, and online platforms Maintain accurate records and update internal systems Liaise with internal departments to resolve issues Provide general administrative support to the wider teamThe successful candidate: Organised Attention to detail Great customer service Proficient in Microsoft Office Comfortable on the phoneIf this role is of interest to you, please apply now with your up-to-date CV! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to...

Customer Service Representative - Manufacturing / Life Sciences Dorking Full Time An excellent opportunity for an experienced Customer Service Representative to join a fast-paced manufacturing environment within the life sciences sector. This role requires previous experience within a manufacturing, engineering, scientific or life sciences environment. Applicants without relevant industry experience are unlikely to be considered. Key Responsibilities Processing and managing customer orders Handling customer enquiries via phone and email Monitoring open and delayed orders Investigating shipping, invoicing and production issues Liaising with internal departments including production and logistics Managing returns and customer documentation requests Ensuring compliance with internal procedures and processes Requirements Previous customer service experience within manufacturing, engineering, life sciences or a similar technical environment ERP system experience (Oracle highly...

Customer Sales & Support Advisor - Summer Temporary Role Central London (Hybrid - 2 Days in Office, Finsbury Circus) £14.00 per hour + Holiday Pay Start Date Mid/Late June - Mid/Late September | Monday-Friday, 9am-6pm (Occasional weekend work may be required during peak periods; time off in lieu will be provided.) Are you a student or recent graduate looking to gain valuable office experience this summer? Do you thrive in a fast-paced, customer-focused environment? We're working with a leading company in the property sector who are seeking enthusiastic individuals to join their vibrant team as Customer Sales & Support Advisors. The Role Following in-office training at their Central London office, you'll work mostly from home with two days per week in the office. All equipment will be provided. You'll be: Handling inbound and outbound customer queries via phone, email, and live chat Responding to booking enquiries and resolving issues efficiently Providing...

IT Service Desk Analyst (1st Line) Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs. Key Responsibilities * Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins * Log, update, and manage tickets accurately in the Service Desk system * Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required * Monitor Service Desk phones and inboxes, ensuring timely responses * Develop and maintain simple procedures for common issues (“quick wins”) * Review escalated tickets to ensure SLA compliance * Support general IT administration, including documentation and procurement * Carry out other tasks as directed by IT management Essential Requirements Qualifications * Diploma or NVQ in IT or a related subject (desirable, not essential) * Awareness of ITIL or similar frameworks is an...

Job Title: Customer Service Officer Location: Croydon Hourly rate: £16 per hour PAYE Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours- Hybrid working available ASAP Start Job Duties: Being the first point of contact for interaction with vulnerable clients and their carers. Take decisions within established procedures dealing with end user and prescriber queries and issues. Ability to work flexibly to support the move to stretched working days and weekend operating as required. Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections. Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.Person Specification: The ideal candidate must have: Ability to work with vulnerable individuals, including adults with...

Customer Sales & Support Advisor - Summer Temporary Role Central London (Hybrid - 2 Days in Office, Finsbury Circus) £14.00 per hour + Holiday Pay Start Date Mid/Late June - Mid/Late September | Monday-Friday, 9am-6pm (Occasional weekend work may be required during peak periods; time off in lieu will be provided.) Are you a student or recent graduate looking to gain valuable office experience this summer? Do you thrive in a fast-paced, customer-focused environment? We're working with a leading company in the property sector who are seeking enthusiastic individuals to join their vibrant team as Customer Sales & Support Advisors. The Role Following in-office training at their Central London office, you'll work mostly from home with two days per week in the office. All equipment will be provided. You'll be: Handling inbound and outbound customer queries via phone, email, and live chat Responding to booking enquiries and resolving issues efficiently Providing...

Our client, a financial services business based in the heart of Bromley is seeking to increase its Customer Service Team due to growth on a 6 month fixed term contract. You will be working for a progressive company that helps families and individuals reach their financial goals and improves communities. This could suit someone who has worked in retail and dealt with customer enquiries on the phone or someone looking to return to the workplace. You will be joining an established and supportive team who will help you succeed in your role.  You will receive support throughout your on boarding as well as regular training and development. Your responsibilities will include: Providing support services for customers and field force from initial contract through to the end of the contract terms and to provide excellent customer services at all times First point of contact for customers calling with enquiries relating to policy maturities Liaising with financial advisers and third...

Service Desk Analyst Location: London (Westminster) - 3 days on-site per week Contract: 3-month initial contract, with potential extension until March 2027 Clearance: SC or eligible Our Client, a reputable government department, is hiring for a Service Desk Analyst to support their busy IT team. This is a fantastic opportunity to contribute to a high-profile environment, providing essential first-line support to a demanding stakeholder group of solicitors and support staff. What you'll be doing: * Providing first-line support for all client staff via phone, email, remote tools, and in person. * Logging, reviewing, and resolving incidents and service requests using ServiceNow. * Carrying out initial analysis and troubleshooting, escalating issues to desktop support when necessary. * Maintaining accurate documentation and support knowledge bases to improve efficiency. * Ensuring excellent customer service and clear communication with technical and non-technical colleagues. *...

My client seeks to recruit a seasoned desktop support engineer - you will join a team supporting in the investigation and resolution of Desktop issues in a 1st / 2nd line capacity, acting as a central escalation point in resolving and ensuring that SLA's are adherred to.  Previous experience of supporting Exec / C-Suite users, providing a white glove service is a must! This prestige customer site requires an onsite presence, working within a team and supporting during the hours of 08.00-18.00 (rota basis), strong communication skills are essential to complement your technical skills: Windows Operating Systems, PC & Laptop hardware setup, configuration and support, Apple knowledge primarily iphones and pads, network understanding, combined with a self starter attitude

Helpdesk Coordinator Central London (5 Days Onsite) £22 per hour | £165 per day (Inside IR35) Are you a customer-focused IT support professional who thrives in a fast-paced corporate environment? We're looking for a proactive Helpdesk Coordinator to provide hands-on technical support from a busy Walk-Up Desk in Central London. This is a fantastic opportunity to join a high-performing IT team supporting a diverse user base across Windows and Mac environments, ensuring employees receive first-class support that keeps the business running smoothly. What You'll Be Doing Acting as the first point of contact for all onsite IT issues and requests Providing face-to-face support for Windows 11 and macOS users Troubleshooting hardware, software, account, and access issues Delivering meeting room and A/V support for onsite and hybrid meetings Managing IT assets including laptops, mobiles, and peripherals Handling onboarding and offboarding activities Logging and progressing tickets in...

A Housing Association is currently looking for an office based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress....

Customer Sales & Support Advisor - Summer Temporary Role Central London (Hybrid - 2 Days in Office, Finsbury Circus) £14.00 per hour + Holiday Pay Start Date Mid June - Mid/Late September | Monday-Friday, 9am-5.30 pm (Occasional weekend work may be required during peak periods; time off in lieu will be provided.) Are you a student, customer and sales driven individual or recent graduate looking to gain valuable office experience this summer? Do you thrive in a fast-paced, customer-focused environment? We're working with a leading company in the property sector who are seeking enthusiastic individuals to join their vibrant team as Customer Sales & Support Advisors. The Role Following in-office training at their Central London office, you'll work mostly from home with two days per week in the office. All equipment will be provided. You'll be: Handling inbound and outbound customer queries via phone, email, and live chat Responding to booking enquiries and resolving...

IT SerivceDesk Analyst Location: Uxbridge (Hybrid) Duration: 3 Months Initially Day Rate: £300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management...

Apricus Resourcing are working with an award winning supplier as they are on the lookout for a dedicated substance misuse worker to join the team and work on an ongoing contract basis within one of their teams in Wokingham. Your role will be based at a service that understands the impacts that drugs/alcohol can have, they are compassionate and help with a range of areas not just drug & alcohol. As a Recovery Worker you will be working within a brand new service that has recently opened. The service have a firm belief harm reduction is not about enabling drug use, it is pragmatic, non-judgmental and empowering. They offer a number of services including naxolone, overdose prevention centres, opioid substitutes, group sessions, 1-2-1’s & much more. The services main aim is to help service users across the region who are suffering with substance misuse issues. The role available is varied so you will be working with families as a whole, taking a holistic view to the recovery...

Customer support opportunity - Sittingbourne - Hospital to Home service - High volume call experience required Peopleforce Recruitment are actively searching for an experienced customer support agent to join our long-standing healthcare client based in Sittingbourne. The role as customer support agent involves supporting patients by easing their transition out of hospital back into their homes. You will be handling a high volume of calls daily and will need to be prepared to have difficult conversations, given the nature of the role. We are looking for a friendly people person, who can be empathetic, patient and understanding with patients. Additionally, we will need someone who is confident on the phone and can take a high volume of calls daily. You will be supported with a 3 month training programme and will not be thrown in at the deep end. * This role is full time, Mon-Fri and 7.5 hours per day. You will mix between 08:00-20:00 shifts and these are to be completed in a...

IT Customer Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Portsdown West, Fareham, PO17 6AD Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience...

Technical Support Specialist – 12mths – hybrid Hertfordshire - £160pday) Our client is seeking a Technical Support specialist to work approx. 4 days per week onsite in Ware, Hertfordshire. You will be reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for you. Required skills & experience: Exceptional skills in problem solving & time management Able to provide timely updates and manage customer expectations Ability to read, write, and speak English fluently;...

About the Client Our client is a leading distributor with 25 years’ experience, and they are looking for an Order Processer to join the fun and supportive team on a 3-month contract. The position is office based in state-of-the-art new offices in Stopsley, Luton, Beds If you are a customer focused, committed advisor happy to do an Order Processer role with an enthusiastic, outgoing approach then this is the role for you Duration: 3-month contract Location: Office based, LU2 8DL Salary: £25,300 annual salary (prorated for 3 months) Hours: 8.30am -5.00pm Parking: Free Holiday: 22 days holiday bank holiday (prorated for 3 months) About the role As an Order Processer you will processing customer orders onto the CRM system efficiently and accurately. The responsibilities include * Processing customer orders onto the in-house CRM system * Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order *...