14 jobs found in Derby

Are you an experienced administrator or customer service advisor? We currently have a temporary customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience Role: Customer service rep Shifts: Monday - Friday, 2 shifts on rotation 8am - 4pm and 9am- 5pm (flexible) Pay: £14.50 per hour Duration: Temp ongoing - Could potentially go perm based on performance Location: Holcim, Smith-Hall Lane, Hulland Ward, Ashbourne, DE6 3ET (100% office based) Main tasks include * Ensure that orders are received when goods/services have been supplied * Liaising with suppliers to resolve any invoice queries * Answering the telephones and passing on messages in a professional manner * Taking customer orders * Updating customers on orders and deliveries * Dealing with any customer queries * Supporting internal staff with pricing queries * Data entry Requirements * Excellent...

Call Handler Location - Swadlincote Pay - £12.96p/h Hours - Flexible Hours Monday - Friday daytime shifts - 8-4.30 - 8.30 - 5 or 9.30 - 6 on a rota basis Are you seeking an opportunity to work with a rewarding & growing company, that puts its patients & people first. A leading provider of homecare is looking to add to its bookings team with immediate positions Customer focus If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role of Call Handler. Your natural telephone manner and people skills will be highly valued by your customers, team mates and manager in this role. General skills You will have: The ability to make outbound follow up calls to expectant patients - it is important to note that these are not cold calls of any sort, they are follow up calls to patients who are waiting to be booked in for an appointment. The ability to work...

EXCITING NEW OPPORTUNITY AVAILABLE NOW! 2nd Line Support Analyst Based in Beeston, Nottingham Days - Monday to Friday Hours - Rota basis between 6am and 10pm (including 3 weekends out of 9 weeks) £13.51 per hour Full training provided Interviews to be held ASAP! Join a global leader in mobile payment processing technologies as a Second Line Support Analyst. You'll be part of an expanding team dedicated to delivering exceptional technical support within the Transport Retail sector. This role is ideal for someone with strong technical troubleshooting skills and experience providing remote support, particularly for Android OS and payment processing systems. Responsibilities Provide second-line technical support for hardware, software, and bespoke systems. Diagnose and resolve complex issues quickly and effectively. Support Android-based platforms and payment processing technologies. Collaborate with internal teams to ensure seamless service delivery.Skills & Experience...

Customer Service Alarm Call Handler Location: Leicester (Office-Based) Salary: £13.14 per hour Contract: Temp to Perm Shift Pattern: You'll work a rotating schedule of 6 days on, 4 days off, with shifts structured as follows: * 2 Early Shifts: 7:00am - 3:00pm * 2 Mid Shifts: 3:00pm - 11:00pm * 2 Night Shifts: 11:00pm - 7:00am This equates to a standard 40-hour working week (5 x 8-hour shifts). You'll be required to work bank holidays and maintain flexibility across all shift types. About the Role: As an Alarm Call Handler, you'll play a vital role in ensuring the safety and functionality of client alarm systems. You'll be the sole operator on shift, responsible for monitoring, responding to, and escalating alarms as needed. This role requires confidence, independence, and a high level of responsibility, as you may be the only person in the office during your shift. You'll be part of a 24/7/365 operation, ensuring continuous coverage and rapid response to any alarm triggers. Key...

Position: Customer Service Advisor Location: Stoke on Trent, ST6 Contract Type: Temporary ongoing Hourly Rate: From £13.59 Working Pattern: Full Time Monday- Friday between 8am-5pm Adecco are seeking a confident and experienced Customer Service Advisor to work for our well established client located in Stoke on Trent What You'll Do: As a Customer Service Advisor, your role will be crucial in ensuring our customers have the best experience possible. Duties include: Responsible for responding to and raising customer consumable orders via phone calls and emails from prospective and current customers. Responsible for determining the need of each contact with the goal of achieving the best resolution. Document every call, updating the system accurately. Liaise with customers in an empathetic and supportive manner to promote the most precise information relating to issues and queries. Handle all incoming calls in compliance with all the appropriate regulatory requirements outlined...

First Line Support Agent Location: Birmingham - B37 7YQ (100% onsite) Working Pattern: Monday to Friday, shifts between 07:00-19:00, 37.5 hours per week Pay: £12.71 per hour, rising to £13.45 after 12 weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: * Handling a high volume of calls from end users, providing clear and professional support * Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) * Providing advice and guidance, including when issues fall outside of IT support scope * Creating and managing support tickets to record resolutions and required...

Join Our Team as a Customer Service Advisor! Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is looking for dedicated Contact Centre Agents to join their team temporarily and deliver exceptional support to customers. Position: Customer Service Advisor Contract Type: Temporary ongoing Working Pattern: Full Time - Shifts between 7am and 7pm Location: Working from Home What You'll Do: Provide first-rate service through inbound calls from customers regarding their accounts. Assist customers via Digital Mail Service and Web Chat. Update systems while handling sensitive customer data. Guide customers to the right resources and escalate inquiries as needed. Resolve customer queries at the first point of contact, utilising your excellent communication skills. What We're Looking For: Strong customer service background...

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...

Job description CUSTOMER SERVICE ADVISERS WANTED  We are recruiting CUSTOMER SERVICE ADVISERS for our well-known client in the logistics industry based in HAMS HALL, BIRMINGHAM, B46 This is ON-GOING AGENCY WORK with the intention of becoming a permanent position after a successful trial period. You must be willing to work within the alcohol industry to be suitable for this role. Customer Service Duties: Working as part of a team, you will be liaising with established prestigious UK clients and in turn, hospitality site leads such as hotel, bar, and restaurant managers.  You will be providing customer support including, but not limited to delivery updates, problem-solving, feedback, complaint handling, shortages, damages etc... You will require a good telephone manner and friendly personality as well as being computer literate.Hours of work: Rotating Day shifts (07:00-15:30/08:00-16:30/09:00-17:30/10:00-18:30) - MUST BE ABLE TO DO ALL SHIFTS. Monday to Friday....

Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a German Speaking Customer Service Specialist for a fixed-term contract for 12months. This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment. Key Responsibilities: * Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met * Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems * Contribute to projects such as Salesforce implementation, new product launches, and process improvements * Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction *...

Aatom Recruitment is looking for OR(phone number removed) - Customer Service Advisor Care & Wellbeing Hub on behalf of a Local Authority. Job Title: OR(phone number removed) - Customer Service Advisor Care & Wellbeing Hub Contract Duration: 3 Months Hours Per Week: 37 Shift patterns are Monday to Friday between the hours of 08:00 to 18:00. About the role: The Customer Service Centre is the First Point of Contact for many of Councils Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Strength Based Conversation to enable a resident to remain independently at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work. The Opportunity We have vacancies available in our Customer Service Centre based in Lincoln in our...

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth...

Join Our Team as a Customer Service Advisor! Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is looking for dedicated Contact Centre Agents to join their team temporarily and deliver exceptional support to customers. Position: Customer Service Advisor Contract Type: Temporary ongoing Working Pattern: Full Time - Shifts between 7am and 7pm Location: Working from Home What You'll Do: Provide first-rate service through inbound calls from customers regarding their accounts. Assist customers via Digital Mail Service and Web Chat. Update systems while handling sensitive customer data. Guide customers to the right resources and escalate inquiries as needed. Resolve customer queries at the first point of contact, utilising your excellent communication skills. What We're Looking For: Strong customer service background...

Your new company Hays are currently recruiting a Customer Service Administrator to join a busy and customer‑focused team on a temporary basis for a minimum of 8 weeks. This role involves high‑volume phone‑based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast‑paced environment. Your new role Key Responsibilities Handling inbound customer calls and emails professionally and efficiently Responding to customer queries regarding claims and processes Accurately processing claims and updating internal systems Gathering and verifying information to support claims assessment Maintaining clear and accurate records in line with procedures Managing workloads effectively while meeting deadlines and service levels Providing a high standard of customer care at all timesWhat you'll need to succeed Previous experience in a customer service, call‑handling, or administrative role Confident and...