24 jobs found in Dereham

Full-Time Customer Service Administrator - Immediate Start Shifts: * Main shifts rotated: - 08:00 - 16:00, 10:00 - 18:00, 12:00 - 20:00 * Flexibility required to occasionally work the weekend shifts Contract Type: Temp-to-Perm, Full-Time Location: Norwich - fully office based Start Date: ASAP We are looking for a reliable and enthusiastic Customer Service Administrator to join our client's team on a full-time, temp-to-perm basis. This role is ideal for someone who enjoys working in a fast-paced environment and delivering excellent customer support. Key Responsibilities: Responding to customer enquiries via phone and email Processing orders and maintaining accurate records Supporting the admin team with general office tasks Ensuring a smooth and professional customer experienceRequirements: Strong communication and organisational skills Good attention to detail Confident using Microsoft Office Previous experience in customer service or administration is desirableApply...

Job Title: Customer Service Coordinator (Temporary 3 Months) Location: Mildenhall Hours: Monday to Friday, 9:00am 5:00pm Pay Rate: £13 per hour Overview We are recruiting for a Customer Service Coordinator to join a busy and supportive team in Mildenhall on a 3-month temporary contract. This is a full-time, office-based role suited to someone who is organised, proactive, and confident communicating with customers. Key Responsibilities Acting as the first point of contact for customer enquiries via phone and email Processing orders accurately and efficiently Coordinating with internal departments to ensure timely delivery of products/services Resolving customer queries and complaints in a professional manner Updating and maintaining accurate records on internal systems Supporting the wider team with administrative duties as required Skills & Experience Required Previous experience in a customer service or coordination role Strong communication skills, both written and...

Industrious Recruitment are seeking a Customer Service Coordinator for a client based in Milton Keynes. This is an 18 month Fixed Term Contract. This role is to provide support to their core accounts. The main emphasis of this role is delivering timely and professional customer service to their customers who call into the Customer Support Centre to deliver a seamless service for their technical and product enquiries. This will include managing and accurately recording equipment faults in their CRM and deliver on set customer response KPI targets. You will also need to monitor and ensure that the Key Performance Indicators (KPIs) are met from their service suppliers and complete any escalation activities as required to ensure that all customer support is delivered to their customer contractual obligations. In addition, the position will involve at times creating reports for their Account Managers and data collection. As part of the technical service administration team you will...

Industria Personnel are looking for highly motivated Customer Service Representatives to complement our client’s friendly vibrant team on a temporary basis! Their customers are important to them and they are proud to provide the best service to them and make them their main priority. You will be right at the very centre of it! You will be the first point of contact for our customers; confidently delivering a great service with a smile is second nature. Based at their office in Beaumont Leys you will be responsible for the below: * Dealing with B2B and B2C customers, processing orders and queries for Ecommerce supplies and equipment delivery * Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact * Ensure that the question of the customer is answered and expectations managed to the highest standard * You will identify customer needs and effectively process all customer orders, as well as pre and after sales queries...

Customer Service & Sales Advisor – Temporary Location: Dartford Contract: 10 weeks (with potential to extend) Hours: 9:00am – 5:00pm, Monday to Friday We’re looking for a Customer Service & Sales Advisor to join a busy and supportive team in Dartford on a short-term basis, with the possibility of extension. This is a fantastic opportunity to gain valuable experience in a fast-paced customer service environment, supporting clients with orders, queries, and day-to-day requests. What you’ll do: Handle inbound calls and emails, providing a professional and timely response. Accurately process customer orders and maintain records. Support customers with stock availability, pricing, and delivery updates. Resolve queries efficiently to ensure a smooth service. Work collaboratively with the wider team to meet targets and deadlines.What we’re looking for: Excellent verbal and written communication skills. A proactive and reliable individual with a strong customer focus....

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

Call Centre Customer Service Advisor – Complaints | Paddington | £17ph | Immediate Start 📍 Paddington, London (Office-Based – 5 Days Per Week) 💷 £17 per hour 🚀 Immediate Start Available We are recruiting for a growing, technology-led organisation expanding its Customer Service and Call Centre team in London. This opportunity is ideal for candidates with previous call centre or contact centre experience, particularly those confident handling customer complaints and escalations in a structured, fast-paced environment. The Role As a Customer Service Advisor, you will: * Handle inbound customer calls * Respond to customer emails and digital enquiries * Manage complaints and escalations professionally * Take ownership of cases from start to resolution * Update CRM systems and maintain accurate records * Deliver consistent, high-quality customer service This is a fully office-based role, working Monday to Friday in Paddington....

Housing Benefits Customer Service Officer – Brent Permanent £31,000.00 – 39,000.00 depending on experience Full time The Role As a front-line Customer Service Officer, you will be the primary point of contact for residents navigating complex financial support systems. Our team handles a high volume of enquiries—averaging 150 calls per day. You will be responsible for providing expert advice and guidance on a wide range of sensitive issues, including: Complex Enquiries: Explaining housing benefit entitlement and navigating overpayment recovery processes. Guidance & Support: Assisting customers with income maximisation and identifying eligibility for additional support. Technical Accuracy: Using multiple specialist IT systems simultaneously to update records and calculate entitlements in real-time. What We Are Looking For Multi-Tasking Experts: You must have strong IT skills and be comfortable toggling between several applications while managing a live call....

Customer Service Coordinator Rate - £12.21 PAYE Location - Tarmac Building Products Snodland Office, Holborough Rd, Snodland ME6 5PJ Duration – 3 months contract with potential to go permanent with the client Hours – Monday-Friday, 40 hours Your role as a Customer Service Coordinator will involve: Managing customer enquiries via telephone, online platforms, and email — from initial contact through to final delivery. Delivering an exceptional customer service experience, ensuring high standards of care, professionalism, and attention to detail at all times. Accurately completing data entry and processing customer orders in a timely manner. Collaborating with colleagues and other stakeholders to clarify information, share updates, and resolve customer queries effectively. Maintaining accurate and up-to-date customer records in the CRM system. Building and nurturing strong relationships with key stakeholders within the customer account base. Liaising with Fleet and Capacity...

Client Services Advisor Bury St Edmunds Temporary £12.21 per hour Monday to Friday 8.30am – 5:00pm    We are working alongside a highly reputable, long‑established organisation that offers operational support services. Operating in a fast‑moving environment, our client is dedicated to maintaining outstanding levels of customer service.    We are now actively seeking a Client Services Advisor to join our client’s team:    Responsibilities Handling incoming calls from clients in a timely manner Recording and updating all necessary information and systems Ensuring clients are updated, maintaining a professional manner Dealing with ongoing issues and updating all relevant systems correctly Liaising with third parties via telephone and email Working with Team Leader/Operations Manager Ensure all daily workload is completed General administrative duties Personal Qualities Highly self‑motivated, always striving for excellence A natural communicator who builds...

Customer Service Advisor - (Dutch speaking) – IT Consultancy – £18.85 Umbrella Figure – Fully Onsite No experience required, full training provided Dutch language skills are essentialOverview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care...

Join our client as a Customer Order Specialist, leading a small team while overseeing the full order lifecycle for key accounts. Hybrid working, great hourly rate, and the chance to support a long-term, high-impact project. Customer Order Specialist Peterborough Salary: £18.97 per hour 12-month contract initially We are partnering with a leading organisation seeking an experienced Customer Order Specialist to manage the full order lifecycle for key customer accounts. This 12-month initial contract is likely to extend, supporting a major long-term project. This hybrid role requires three days per week onsite and offers flexible office hours. Why join our client You’ll step into a varied and impactful role where you’ll lead a small team, act as the central point of contact for customer queries, and ensure orders flow seamlessly across multiple departments. If you thrive in a technical, customer-focused environment and enjoy improving processes, this role offers real scope to...

Our client is a market leader within the Medical Equipment industry; they’re looking to recruit a Technical Service Coordinator to cover maternity leave for 18 months. This role is to provide support to the business core accounts to deliver timely and professional customer service to the customers who call into the Customer Support Centre to deliver a seamless consolidated service for their technical and product enquiries. The ideal person will have a solid background in handling/responding to customer calls and emails. You will have exceptional relationship building skills, with customers and partner suppliers of parts and equipment. You will have a calm, logical approach, and take down technical instruction and information to pass to an engineer. Strong MS Dynamics service experience is essential or equivalent in Salesforce, and it would be an advantage if you have worked in a similar role within the medical or technical industries (but not essential as full training will be...

Collections Officer – Nottingham - NG / DE postcodes Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are available to be on...

Brook Street are working with our esteemed client based in Watford to recruit multiple Contact Centre Agents on an initial 3-month temporary contract. We are looking to recruit multiple people to support during an especially busy period for this contact centre, with potential extensions on offer past the initial 3-month period. This is a fully office-based role, so the ability to commute to Watford on a regular basis is essential. Role - Contact Centre Agent Location - Watford Pay Rate - £12.21 per hour Duration - Initially 3 Months Hours - 37 hours per week, ranging from 8am-8pm including weekends We are looking for outgoing individuals who have previous experience working in customer service, which can be over the phone or face to face customer service experience. You will be expected to handle a high volume of inbound calls and log each call on the CRM system, although full training will be given it will be useful for candidates to be comfortable with basic IT systems....

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting for an experienced Council Tax Officer to work for our client in Islington and surrounding areas. Duties and Responsibilities of Council Tax Officer: * To provide a wide range of best in class services that reflects and meets the needs of the diverse local community and internal customers via all access channels; telephone, email/web, face to face and written correspondence. * To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both. To set up and issue Contact Islington invoices. * Accurately calculate and create refunds where overpayments have been made. * Identify and prepare reports for cases considered suitable for write off. * Knowledge...

Description Our local government clients in Camden, London, are seeking a Customer Services Contact Officer to contact residents who need financial support due to the cost-of-living crisis. The services operate Monday to Friday during office hours. Working as part of a wider team within Customer Services, making and receiving telephone calls, sending texts and emails, providing daily updates on case progress, inputting data into local and national systems, and providing follow-up contact and research as needed. The role will be supported by full online training on call handling, procedures and technical information. The role can be performed remotely or from an office-based location. Responsibilities Following the call handling procedures for making and recording calls Make contact with allocated cases. Input all gathered data into local and national systems. Completing internal case reporting forms. Complete data return requirements. Prioritising lists of new cases...

Your new company Looking for a temporary to permanent Customer Service/Sales Order processing job? Come and work with a new team in a very busy manufacturing business in Scunthorpe! We are looking for a proactive and detail-oriented Sales & Administration Coordinator to support our internal teams and contribute to an exceptional customer experience. This role is ideal for someone who thrives in a fast‑paced environment, enjoys taking ownership of tasks, and is confident in communicating with both customers and internal departments. Key Responsibilities Assist the sales and administration team with day‑to‑day operational duties. Process and revise customer sales orders accurately. Prepare, update, and email sales quotations to customers. Handle customer enquiries via phone and email. Deliver high‑quality customer service at all times. Prepare and maintain Excel-based reports for carriers and customers. Liaise with carriers to obtain proof of delivery and resolve...

We are currently recruiting for a 2nd Line Desktop Support Analyst to join a busy internal IT Support Team. Working in a fast pace environment you will trouble shoot end users for issues including hardware and software orientated issues as well as completing configuration and system management based tasks. You will manage request via the call management system solving problems remotely or at desk side as well as dealing with any daily user walkups. As well as past end user support experience you must have experience supporting Windows 11 and MacOS environments including associated end user devices and software. You will have experience also supporting M365 as well as other systems and applications. Candidates must have excellent customer service and stakeholder management skills.  This role will be 5 days onsite in Central London. 6 month initial contract Day Rate £210 - £230 per day via a umbrella company Please apply today for immediate consideration

1st Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £240 P/D - Financial Services As a 1st Line Service Desk Analyst, you will be the first point of contact for users seeking technical assistance. You’ll log, categorise, and manage incidents, providing resolutions where possible and escalating when necessary. This role involves both telephone and deskside support, with a strong focus on communication, accuracy, and customer satisfaction. Key Responsibilities Log, classify, and process IT incidents and service requests accurately. Provide first-line troubleshooting, investigation, and diagnosis. Perform routine daily system checks (e.g., backups, server checks). Escalate more complex issues to the appropriate teams while ensuring timely updates to users. Work within defined Service Level Agreements (SLAs). Maintain clear communication with users regarding incident progress and outcomes. Support various IT projects and undertake additional tasks as required....