6 jobs found in Droitwich Spa

Helpdesk Supervisor Full Time - 37.5 hours per week Fully Onsite We are currently recruiting for a Helpdesk Supervisor to join a client team based at Midlands Metropolitan University Hospital. This role sits within a busy facilities management environment supporting a large healthcare estate. The Helpdesk Supervisor will be responsible for overseeing the day-to-day operation of the helpdesk function, ensuring the efficient management of all reactive and planned maintenance requests across the contract. The role will involve supporting and guiding the helpdesk team, maintaining service standards, and ensuring effective delivery of service in line with contractual requirements. Key Responsibilities: Oversee the daily operation of the helpdesk function within a facilities management contract Support, guide, and supervise helpdesk operators to ensure consistent service delivery Manage and monitor workflow, ensuring all requests are logged, allocated, and progressed correctly...

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...

Income Collection Assistant Walsall £14.82 - £15.31 per hour To provide an efficient and effective income collection service to meet the aims, objectives and needs of Financial Administration and the wider organisation. Role specific duties and accountabilities: Maximise and secure income due to the Council by undertaking all aspects of income and debt recovery activity in an effective and timely manner and in accordance with relevant policies, processes and procedures.  Methods of recovery will include, but are not limited to, outbound telephone, letter, email collection activities and the referral of debts to collection agents. Evaluate the financial position of debtors, provide practical support and advice regarding payment options, including instalment arrangements and where appropriate refer customers to internal and external support/advice agencies. Provide training, support and information relating to income collection and debt recovery policies, processes and...

IT Support Technician Rate - £250 (A Day) Duration - 6 Months (Initially) Location - Coventry Ir35 - Inside (Must use an umbrella company) As a Support Technician, you will be the central point of contact for all technology support on-site. You will be customer focused, using communication skills and technical knowledge to deliver an outstanding service. You will have a deep technical knowledge of Microsoft applications, including Windows 11 and Office365, and x64 hardware, to enable you to fix as many problems as possible independently. You will develop and maintain good working relationships with other technical colleagues, only passing complex problems which cannot immediately be resolved to their technology teams. The purpose of the role As a Technician, you will work alongside other technicians providing face to face and remote support, playing a major part in this step change of our ways of working. You'll be customer focused and have exceptional customer...

Berry Recruitment are NOW hiring for a committed and experienced Temporary Consumer Service Representative to work for a company in Banbury on an ongoing basis. Role: Temporary Consumer Service Representative Salary: £26,000 per Annum Location: Banbury Key Responsibilities of the Consumer Service Representative: Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms. Follows through to resolution, carrying out outbound calls as and when required. Handles and responds to all complaints received in an appropriate manner and in line with Keter complaints policy. Maintains accurate records inputting on-line and telephone orders, monitoring and reporting on supply issues. Investigates queries and issues including the ordering of parts and/or refunds. Escalates when appropriate. Develops a vast knowledge of the full product range. Processes and confirms payments. Processes orders...

Customer Service Advisor (Ongoing) Location: Swadlincote / Church Gresley  Pay Rate: £12.71 per hour Hours: Monday to Friday, 8:00am – 5:00pm (1 hour unpaid break) We are currently recruiting for a Temporary Customer Service Advisor to join a busy and fast-paced Collections Team based in Church Gresley. This is an ongoing temporary opportunity ideal for someone with strong communication skills, a professional telephone manner, and a positive, proactive attitude. Key Responsibilities: Responding to customer enquiries via telephone and email in a professional and timely manner Resolving customer issues and complaints efficiently and effectively Acting as the main point of contact for external hauliers experiencing collection issues on customer sites Handling challenging situations confidently while ensuring excellent customer service Maintaining accurate records of customer interactions, resolutions, escalations, and process updates Providing accurate information regarding...