9 jobs found in Dundee

We are looking for an experienced Deskside / Field Support Engineer to provide onsite and remote technical support across user devices, office locations and vehicle technologies. Role overview You will deliver 2nd line support for desktops, laptops, tablets, smartphones, printers, AV and basic network connectivity, ensuring issues are owned through to resolution and closed within agreed SLAs.newtab The role involves regular travel to remote sites and working in both BAU and project-based environments as part of a wider IT operations team. Key responsibilities * Provide deskside and field support for end-user devices, OS builds, imaging/reimaging and software troubleshooting.newtab * Manage and update incident and request tickets, delivering clear, user-friendly communications and regular ticket updates.newtab * Perform routine technology health checks, asset inventory, and end-user training on hardware and software.newtab * Support AV and event setups,...

Field Support Engineer - On-Site IT Refresh Project Location: Edinburgh - Onsite 6 Months Inside IR35 £150 to £200 a day *Active SC Clearance Required* A top tier firm is looking for a reliable Field Support Engineer to join their team on a contract basis. In this role, you will play a crucial part in rolling out new workplace technology, upgrading user devices, and delivering high-quality, face-to-face technical assistance. You will split your time between floor-walking, tech bar user support, equipment deployment, and local data centre hands-and-eyes assistance. Key Responsibilities Hardware Deployments: Build, configure, and roll out desktop and laptop hardware as part of a site-wide device migration program. User & Technical Support: Provide fast, effective 1st and 2nd line troubleshooting for both operating systems and physical hardware. Infrastructure Assistance: Deliver physical hands-and-eyes support within the local data centre environment as needed....

IT Support Engineer + SC Cleared role + Based onsite in Edinburgh - looking for local candidates + Paying £200-£220 per day + 5 month initial contract + potential extensions The role: Provide on-site and remote technical support for end-user computing devices, workplace technologies, and associated IT services. The role is responsible for troubleshooting hardware and software issues, assisting users, maintaining IT equipment, and ensuring excellent customer service while adhering to service level agreements Device build and roll out Assist users in day-to-day troubleshooting Maintain IT Equipment Both software and hardware troubleshooting Onsite datacenter assistance hands and eyesEssential knowledge: 1-2 years' experience in an IT support or technical support role. Knowledge of Microsoft Windows 10/11. Familiarity with Microsoft 365 applications. Basic understanding of networking concepts (LAN, WAN, TCP/IP). Basic Active Directory experience. Experience supporting desktop...

You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 7th of September You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: £13.49 per hour, overtime: £20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required -...

Junior Incident Engineer Rate: £ 250 - £320 per day - Umbrella only Duration: 6 months Likely to extend) Location: Glasglow - hybrid Job Description: Will contribute to the Service Desks commitment of providing 1st line IT support. Providing support and visibility to our users and joining a team of analysts responding to and resolving requests for technical support and fulfilling service requests logged via our self-service ITSM tool. Key Responsibilities: Assist colleagues in their day-to-day role providing support. Resolve incidents for SLC and approved third party employees by first time fix while recording details on ITSM tool. Complete Service Requests (including password resets). Handle incident tickets from SLC and third-party employees; including contacting by phone when necessary. Create, administer and remove account access for SLC and third-party employees under the Joiner, Mover, Leaver process. Assist with documents for internal processes, following ITIL...

You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 7th of September You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: £13.49 per hour, overtime: £20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required -...

Job Title: Billings & Collections Specialist (Temporary Contract – Immediate Start) Location: Remote Salary: £29,000 annual equivalent (£15/hour) Overview A global organisation is seeking an experienced Billings & Collections Specialist to join its finance team on a temporary contract basis with an immediate start required. This role is responsible for managing the end-to-end billing and collections cycle across a diverse customer base, including both B2B and B2C channels. The successful candidate will play a key role in ensuring accurate invoicing, timely cash collection, and maintaining a healthy accounts receivable ledger in a fast-paced, international environment. This position is ideal for a proactive, detail-oriented finance professional who is comfortable handling high volumes of transactions and working independently in a remote setting. Key Responsibilities Billing & Invoicing Prepare and issue invoices for customers across multiple service lines in...

IT Deskside Support Engineer Dublin | 3-Month Contract | €19.84 per Hour | Onsite 5 Days Per Week We're recruiting for an IT Deskside Support Engineer to join a leading global financial services organisation based in Dublin. This is an excellent opportunity for a customer-focused IT Support professional who enjoys providing hands-on technical support in a fast-paced enterprise environment. The Role As an IT Deskside Support Engineer, you'll be responsible for providing onsite support to end users, managing incidents and service requests, and ensuring a high level of service across the business. Key Responsibilities Provide onsite deskside support for hardware, software and user-related issues Manage incidents and service requests through to resolution Troubleshoot Windows operating systems, laptops, mobile devices and peripherals Support device deployments, imaging, configuration and asset management Assist with user onboarding and offboarding activities Administer Active...

Customer Service Advisor Salary: £13.45 per hour, increasing to £13.90 per hour after 6 months Location: Capgemini, Inverness Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to join our client, Capgemini, as a Customer Service Advisor. We are looking for individuals with proven customer service experience, ideally gained within a contact centre, call centre, helpdesk, or fast-paced customer support environment. In this role, you will be the first point of contact for customers, delivering outstanding service while providing first-line IT support. Full training will be provided, so you don't need extensive IT experience to succeed. What you'll do Respond to customer enquiries via telephone, email, and web chat Deliver a professional and positive customer experience on every interaction Log all customer contacts accurately using the appropriate call logging software Resolve customer issues where...