7 jobs found in Dunfermline

Exciting Customer Service Opportunity! Start Dates: April Pay Rate: £12.71 per hour (weekly pay) Contract Type: Temporary with potential to go permanent Location: Cumbernauld Hours: 35 hours per week, 7 days a week, shifts between 7am - 11pm on a rota basis (rota set 3 weeks in advance). Do you have a passion for helping others and excellent communication skills? Ready to put your customer service talents to good use? Do you have a passion for helping others and excellent communication skills? Ready to put your customer service talents to good use? We have an exciting opportunity for you to join our vibrant and friendly team as a Customer Service Advisor! What You'll Do: * Be the First Point of Contact: Provide top-notch support via phone, email, or instant message. * Handle Inquiries: Manage a high volume of consumer inquiries about our products and services, resolving a targeted percentage. * Troubleshoot Issues: Identify the root cause of problems and use resources to resolve...

Part Time Customer Service Advisor Start Dates: April Pay Rate: £12.71 per hour (weekly pay) Temporary contract - potential to go perm Cumbernauld Hours of work: 20 hours, 7 days per week, shifts between 7am - 11pm working on a rota basis. Rota set 3 weeks in advance. *Must be able to do 1-2 weeks of full time training* Do you have a passion for helping others? Do you have great communication skills? Keen to utilise your customer service skills? We have an exciting opportunity to work as Customer Service Advisor to support our clients existing vibrant and friendly teams. As a customer Service Advisor you will; * Provide customer support by phone, email or instant message to consumers. First point of contact for inbound customer issues. * Process a high volume of consumer inquiries of company products and services. Resolving a targeted percentage of those inquiries. * Troubleshooting customer problems identify root cause of problem and use resources appropriately to determine...

Duration - 6 months The main purpose of this role is to contact B2B customers (business customers). Key Day-to-Day Responsibilities Customer Outreach: Proactively contact business customers to explain the need for the equipment replacement. Contact will be primarily via telephone or email. Customer Engagement: You may need to contact customers several times to encourage them to interact and agree to the replacement. Handover/Scheduling: Once the customer agrees to the replacement, you will pass the details to someone else who will schedule the service. Customer Experience: Maintain a customer-facing approach. Since the replacement is necessary for the customer's services to work, there should not be any complaints. Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multitask, organize, and prioritize work

Customer Service Location: Dundee Pay: £13.42 - £31.37 per hour (depending on shift pattern) Contract: Temporary to Permanent Start Dates: 16/03/2026 Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays) Training: Full-time with 100% attendance required (initial 4-6 weeks; no holidays during this period) Join a team that plays a vital role in helping people during their most critical moments. For over 85 years, the UK's largest telecoms provider has supported Emergency Services (999/112), Relay UK, Directory Enquiries ((phone number removed)), and other essential communication channels. You'll be part of a 24/7, 365 operation where accuracy, speed and empathy genuinely make a difference - and can save lives. In this role, you will act as a first point of contact, whether directing emergency calls or supporting people with different communication requirements. You'll type real-time conversations with exceptional accuracy, ensuring every caller...

Job Description: Senior Customer Operations Assistant Location: Edinburgh Ettrick House Hourly Pay Rate: £14.02 Contract Length: 6-month contract Working Hours: Monday-Friday, 8 hours between 8am-6pm (1-hour lunch) and one late shift per week which is from 12pm-8pm (late shifts are always worked from home) Working Model: Hybrid - 3 days from home, 2 days in-office Training Period: 6-8 weeks in-office ✨ About the Role: We are looking for a highly organised, detail-focused Senior Customer Operations Assistant to join our Bacs & Switchers Team within Banking & Trade Delivery. This is a client-facing role, where you will support customers and internal stakeholders with enquiries and processes relating to Bacstel-IP payments system, including Direct Debits, SEPA, and account switching. You will be part of a supportive team that handles a mix of inbound/outbound calls, email enquiries, and payment-related requests. Full training will be provided-no prior Bacs experience...

Job Description: Senior Customer Operations Assistant Location: Edinburgh Ettrick House Hourly Pay Rate: £14.02 Contract Length: 6-month contract Working Hours: Monday-Friday, 8 hours between 8am-6pm (1-hour lunch) and one late shift per week which is from 12pm-8pm (late shifts are always worked from home) Working Model: Hybrid - 3 days from home, 2 days in-office Training Period: 6-8 weeks in-office ✨ About the Role: We are looking for a highly organised, detail-focused Senior Customer Operations Assistant to join our Bacs & Switchers Team within Banking & Trade Delivery. This is a client-facing role, where you will support customers and internal stakeholders with enquiries and processes relating to Bacstel-IP payments system, including Direct Debits, SEPA, and account switching. You will be part of a supportive team that handles a mix of inbound/outbound calls, email enquiries, and payment-related requests. Full training will be provided-no prior Bacs experience...

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...