23 jobs found in Dunfermline

Exciting Customer Service Opportunity! Start Dates: April Pay Rate: £12.71 per hour (weekly pay) Contract Type: Temporary with potential to go permanent Location: Cumbernauld Hours: 35 hours per week, 7 days a week, shifts between 7am - 11pm on a rota basis (rota set 3 weeks in advance). Do you have a passion for helping others and excellent communication skills? Ready to put your customer service talents to good use? Do you have a passion for helping others and excellent communication skills? Ready to put your customer service talents to good use? We have an exciting opportunity for you to join our vibrant and friendly team as a Customer Service Advisor! What You'll Do: * Be the First Point of Contact: Provide top-notch support via phone, email, or instant message. * Handle Inquiries: Manage a high volume of consumer inquiries about our products and services, resolving a targeted percentage. * Troubleshoot Issues: Identify the root cause of problems and use resources to resolve...

Part Time Customer Service Advisor Start Dates: April Pay Rate: £12.71 per hour (weekly pay) Temporary contract - potential to go perm Cumbernauld Hours of work: 20 hours, 7 days per week, shifts between 7am - 11pm working on a rota basis. Rota set 3 weeks in advance. *Must be able to do 1-2 weeks of full time training* Do you have a passion for helping others? Do you have great communication skills? Keen to utilise your customer service skills? We have an exciting opportunity to work as Customer Service Advisor to support our clients existing vibrant and friendly teams. As a customer Service Advisor you will; * Provide customer support by phone, email or instant message to consumers. First point of contact for inbound customer issues. * Process a high volume of consumer inquiries of company products and services. Resolving a targeted percentage of those inquiries. * Troubleshooting customer problems identify root cause of problem and use resources appropriately to determine...

Duration - 6 months The main purpose of this role is to contact B2B customers (business customers). Key Day-to-Day Responsibilities Customer Outreach: Proactively contact business customers to explain the need for the equipment replacement. Contact will be primarily via telephone or email. Customer Engagement: You may need to contact customers several times to encourage them to interact and agree to the replacement. Handover/Scheduling: Once the customer agrees to the replacement, you will pass the details to someone else who will schedule the service. Customer Experience: Maintain a customer-facing approach. Since the replacement is necessary for the customer's services to work, there should not be any complaints. Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multitask, organize, and prioritize work

Customer Service Location: Dundee Pay: £13.42 - £31.37 per hour (depending on shift pattern) Contract: Temporary to Permanent Start Dates: 16/03/2026 Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays) Training: Full-time with 100% attendance required (initial 4-6 weeks; no holidays during this period) Join a team that plays a vital role in helping people during their most critical moments. For over 85 years, the UK's largest telecoms provider has supported Emergency Services (999/112), Relay UK, Directory Enquiries ((phone number removed)), and other essential communication channels. You'll be part of a 24/7, 365 operation where accuracy, speed and empathy genuinely make a difference - and can save lives. In this role, you will act as a first point of contact, whether directing emergency calls or supporting people with different communication requirements. You'll type real-time conversations with exceptional accuracy, ensuring every caller...

I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed working in a call centre enviroment Full training will be provided

Adecco are currently recruiting for a customer service adviso. The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate = £13.00 /£14.00 -12 Month Contract Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK. Accountabilities Customer Service: Adherhance to Customer Service processes and procedures Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently...

Customer Services Representative Location: Office based, Manchester City Centre We're looking for confident Customer Services Representatives to join a growing contact centre in their online chat based team. You'll help customers with their financial services queries, providing clear, accurate support and making every interaction a pleasure. This is a temporary role initially for a period of up to twelve weeks but may offer permanent opportunities for customer service superstars as the company continues to grow. What you'll do: Handle online and telephone based enquiries with professionalism. You'll be given access to a suite of internal tools to help give accurate responses. Resolve queries and offer informed guidance based on standard operating responses. Build excellent product knowledge and deliver great service. What we're looking for: Customer focused individuals - somebody who has examples of this in either a contact centre, retail, hospitality or face to face...

£12.21 per hour plus monthly bonus Must be fully flexible Monday to Sunday 6am-1.30am 35 hours per week Based in Manchester (Media City) We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in Media City - Salford Quays in Manchester. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Manchester is ideally located in a central area which has exceptional public transport links via Tram, bus and Train Role: We are currently recruiting for the RAC for a Call Centre Customer Service Advisor to join their Customer Service team. This role will see you dealing with customers currently having issues with their vehcile which are suspected to be able to be resolved remotely via phone call. Through excellent customer service and clear communication, you will aim to work with the customer to remotely remedy their issues. -Answering inbound calls from customers...

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth...

We are seeking a Temporary Customer Service Advisor to provide exceptional support to customers during both day and night shifts. This role in Stockport requires a focus on delivering high-quality service in the not-for-profit sector. Client Details This organisation operates within the not-for-profit industry and is a medium-sized entity with a strong focus on community impact. They are committed to providing outstanding customer support and fostering a supportive work environment. Description As a Temporary Customer Service Advisor (Days & Nights) you will: Answering calls and handling call-centre type queries related to customer well-being. Providing compassionate and empathetic care to customers. Updating customer accounts within a CRM system. Ad-hoc duties as and when required. Profile A successful Temporary Customer Service Advisor should have: Experience working within a call centre environment is essential Ability to work flexibly across day and night shifts. Can...

Customer Service Retention Specialist (Complaints) Certain Advantage is hiring for a Customer Service Retention Specialist (Complaints) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing complaints team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Complaint Logging Accurately log all customer complaints and concerns ensuring escalation Follow up and resolution as needed. Handling and organising complaint information through different channels and systems. Actively follow up any complaints to ensure...

Customer Service Retention Specialist (Complaints) Certain Advantage is hiring for a Customer Service Retention Specialist (Complaints) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing complaints team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Complaint Logging Accurately log all customer complaints and concerns ensuring escalation Follow up and resolution as needed. Handling and organising complaint information through different channels and systems. Actively follow up any complaints to ensure...

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth...

Job Description: Senior Customer Operations Assistant Location: Edinburgh Ettrick House Hourly Pay Rate: £14.02 Contract Length: 6-month contract Working Hours: Monday-Friday, 8 hours between 8am-6pm (1-hour lunch) and one late shift per week which is from 12pm-8pm (late shifts are always worked from home) Working Model: Hybrid - 3 days from home, 2 days in-office Training Period: 6-8 weeks in-office ✨ About the Role: We are looking for a highly organised, detail-focused Senior Customer Operations Assistant to join our Bacs & Switchers Team within Banking & Trade Delivery. This is a client-facing role, where you will support customers and internal stakeholders with enquiries and processes relating to Bacstel-IP payments system, including Direct Debits, SEPA, and account switching. You will be part of a supportive team that handles a mix of inbound/outbound calls, email enquiries, and payment-related requests. Full training will be provided-no prior Bacs experience...

Job Description: Senior Customer Operations Assistant Location: Edinburgh Ettrick House Hourly Pay Rate: £14.02 Contract Length: 6-month contract Working Hours: Monday-Friday, 8 hours between 8am-6pm (1-hour lunch) and one late shift per week which is from 12pm-8pm (late shifts are always worked from home) Working Model: Hybrid - 3 days from home, 2 days in-office Training Period: 6-8 weeks in-office ✨ About the Role: We are looking for a highly organised, detail-focused Senior Customer Operations Assistant to join our Bacs & Switchers Team within Banking & Trade Delivery. This is a client-facing role, where you will support customers and internal stakeholders with enquiries and processes relating to Bacstel-IP payments system, including Direct Debits, SEPA, and account switching. You will be part of a supportive team that handles a mix of inbound/outbound calls, email enquiries, and payment-related requests. Full training will be provided-no prior Bacs experience...

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...

Join a global technology leader supporting one of the UK's largest banking institutions. You will be the primary point of contact for customers navigating new loan applications or refinancing existing agreements. This is a high-energy, fast-paced role that blends expert customer service with consultative sales. Your Responsibilities Customer Champion: Act as the first point of contact for loan inquiries, ensuring "first-outcome resolution." Sales & Growth: Identify opportunities to support customers through refinancing and new lending products. Data Integrity: Manage sensitive customer information with 100% accuracy in line with GDPR standards. KPI Driven: Thrive in an environment where Average Handling Time (AHT) and quality scores are key. Adaptive Problem Solving: Pivot between different customer needs while following strict financial procedures. Requirements Proven Experience: Solid background in Call Centre, Customer Service, and Sales environments. Tech Savvy:...

Job Title: Dynamics Developer Location: UK-based, Primarily remote with up-to 1x/quarter on-site Contract: Contract Duration: 3 Month rolling contract Day Rates: £500/day Inside IR35 Brio Digital are currently supporting a consultancy working with a central government department who currently need a Dynamics/Power Platform Developer. You will join a central government digital transformation programme modernising public-facing services through Microsoft Dynamics 365 and Power Platform solutions. What You'll Do Develop and configure Dynamics 365 modules to support public service workflows. Build Power Platform integrations, plugins, and custom workflows. Collaborate with Business Analysts and Product Owners to refine requirements. Ensure data integrity, security, and compliance with government standards. Support testing, release, and deployment processes within an agile delivery team. Contribute to technical documentation and handover to BAU teams. What You'll Bring Proven...

I am recruiting for an experienced Credit Controller to support my clients' team through a period of growth, you will help to drive their mission of delivering exceptional service while minimising financial risk. If you’re someone who thrives on reducing financial losses through effective debt collection and enjoys building relationships with customers, we want to hear from you! This role is based onsite at my clients' offices in Sowerby Bridge and operates 5 days a week. Why You’ll Love This Role: * Provide a customer-focused service, ensuring clients' needs are met with care and efficiency. * Ensure the timely collection of payments, actively supporting debt collection targets. * Take action to manage overdue debt and monitor customer statuses, reducing potential risks. * Work to maximise customer retention by collecting payments and arranging manageable payment plans, all while minimising bad debt exposure. * Offer support to customers and colleagues with debt,...

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...