4 jobs found in Durham

Our client in Newton Aycliffe is looking for a Customer Service Agent to join their ever-expanding, tight-knit and high-performing team, where benefits include monthly company lunches, free parking and staff discount. Reporting to the Customer Service Manager, you will work within their Customer Service department to provide advice and guidance to customers, supporting them in both pre-sale and after-sales care. You will be the voice of their organisation. As such, this role best suits upbeat and self-motivated individuals for whom attention to detail and accuracy are key. As they strive for the timely and thorough handling of enquiries, it is important that you have the organisational skills and the ability to effectively prioritise your workload. This is a full-time position offered on a temp to perm basis. The normal working week will be Monday to Friday from 8.30am to 5.30pm. Key Duties & Responsibilities · Prioritise and process customer queries and requests...

Join Our Client as a Customer Service Administrator! Are you an enthusiastic and forward-thinking individual looking for an exciting opportunity for the next 6 months? We are seeking 3 Customer Service Administrators to join our client's friendly team on a temporary basis. If you're ready to provide exceptional customer support, we want to hear from you! Position Details: Contract Type: Temporary (March - September) Hourly Rate: £14.00 per hour, paid on a weekly basis through Office Angels Start date: Monday 30th March Official office hours: 9am-5pm (Monday to Thursday), 9am-2pm(Fridays) Weekend cover will be required (max 4 hours) on a rota basis Location: Based near Benton in a Dog-friendly office with free onsite parking and accessible via public transport Hybrid Work: You will work full time in the office until training is completed, after which a hybrid pattern of 3 days in the office and 2 from home can be agreed upon.Role Overview: As a Customer Service Administrator,...

Customer Service Advisor 3 months Contract Monday till Friday 37 Hours Per Week £13.69 per hour A passion for serving customers in a contact centre and face to face to face environment to deliver outstanding customer services that resolve as many interactions as possible at the first point of contact. • Ability to build rapport to understand customer needs and suggest appropriate solutions. • Ability to effectively resolve difficult situations. • Ability to remain calm and make decisions in a challenging environment • Record outcomes and update systems, including CRM with accurate information. • Target driven to achieve a range of customer, quality and operational KPIs. • Handle calls from a life critical Telecare Service (Ostara) and support dispatch processes in line with business needs • Build effective working relationships with internal and external stakeholders to ensure customer needs are met. • Contribute towards a positive, performance driven customer service...

Belmont Recruitment are currently seeking experienced Customer Service Advisors to work with a North East Local Authority on a temporary contract working 37 hours per week. The role sits within a busy customer contact team and is a varied position providing front line support to residents, ensuring enquiries are handled efficiently and services are delivered to a high standard. Overview: The role will involve delivering high quality customer service as the first point of contact for a range of Council services. You will support residents via telephone, email and face to face contact, ensuring accurate information is provided and service requests are processed effectively while maintaining excellent service standards Main Duties: * Respond to customer enquiries via telephone, email and face to face contact * Provide accurate information regarding council services and processes * Log and process service requests using internal systems * Maintain and update electronic...