37 jobs found in Eastleigh

Customer Service Administrator  Pertemps are currently recruiting for numerous Helpdesk / Customer Service Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position. we have a number of shifts available: Tuesday to Saturday: 13:30–22:00 Sunday to Thursday: 13:30–22:00 Responsibilities as a Helpdesk / Customer Service Administrator: Answering telephone calls and emails Logging queries on the companies CRM system Dealing with any live issues and investigating discrepancies Completing KPI trackers and performance reports Collate information and update business system Chase internal teams to find query resolutions Building and maintaining solid relationships with depots and customers Requirements for this position: Previous experience in a customer facing role Confident speaking over the phone Analytical working approach Experience and knowledge of Microsoft packages The Role: £12.71...

6 x IT Service Desk Analyst / Systems Support Analyst West Sussex County Council Contract: 6+ Months Fox Morris Group are delighted to be supporting West Sussex County Council in recruiting 6 Systems Support Analysts to join their busy IT Service Desk team. This is an excellent opportunity for someone with an IT support or Service Desk background who enjoys solving technical problems and delivering outstanding customer service. About the Role As a Systems Support Analyst, you'll be the first point of contact for IT incidents, service requests and user enquiries, providing first-line technical support to colleagues across the organisation. You'll work within a collaborative Service Desk environment, resolving technical issues wherever possible while ensuring an excellent customer experience. Key Responsibilities * Act as the first point of contact for IT incidents and service requests. * Deliver first-line technical support and first-contact resolution wherever...

Position Service Desk Manager (Information Technology) Location County Hall, Chichester, PO19 1RQ Start Date ASAP Contract Duration 01 September 2026 – 31 March 2027 Working Hours 37 hours per week, Monday to Friday, 09:00 – 17:00 Pay Rate £33.26 per hour Job Reference (phone number removed) Job Responsibilities Manage the day-to-day operations of the IT Service Desk. Lead and support the Service Desk team to deliver effective IT support. Ensure service requests and incidents are handled within agreed service levels. Monitor service performance and identify areas for improvement. Maintain strong communication with internal teams, stakeholders, and service users. Support the implementation of IT service improvements and processes. Ensure accurate reporting and documentation of service desk activities. Promote good customer service practices across IT support functions. Person Specification Must-Have Requirements Proven experience managing or leading...

Customer Service Lead Specialist Location: Newbury Contract Type: Temporary Ongoing Hours: 35.5 hours per week, Monday - Friday Pay Rate: £14.50 per hour Position Summary The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing service contracts and mentoring team members. This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success. Key Responsibilities Manage repair and work orders Organise returns and collections, handle proof of delivery and pricing queries Respond to incoming emails and phone calls professionally Maintain communication with internal and external customers Investigate and resolve invoice and billing disputes Support colleagues across multiple service processes and technical areas Mentor and assist in training junior team members Required Qualifications & Experience Essential: Previous experience in...

Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided. Responsibilities as a Customer Support Agent: Provide frontline support via telephone, email, and live chat Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods Book appointments and coordinate plans in line with operational requirements Maintain...

Pertemps Swindon are recruiting for Customer Service Representative’s to join our logistics client on the outskirts of Swindon, RG17. Temporary to Permanent Monday - Friday dayshift £26,000 – 30,000 d.o.e OWN TRANSPORT ESSENTIAL DUE TO LOCATIONAbout the Customer Service Representative’s job  Be the first point of contact for customer queries, via email and phone Responsible for the management of a select number of customer accounts Handle any order, delivery and invoice issues with accounts Develop and maintain strong relationships with customersThe right Customer Service Representative’s candidate Proven experience of handling customer accounts and queries Experience within the logistics sector Excellent and timely communication skills both written and verbal Ability to handle and prioritise own workload in a fast paced environmentIf you would like to speak to us about this great opportunity, please click apply or contact Nigel or Aleks in the Pertemps Swindon office

Pertemps Swindon are currently recruiting for an Inbound Call Handler for our Nationally recognised client in Swindon, SN3. 9am – 5pm £12.71 per hour Monday – Friday, occasional weekend cover Ongoing Temporary position, with potential to become long termAbout the Inbound Call Handler Job Be the first point of contact for incoming telephone enquiries Provide excellent customer service while understanding the reason for the call and passing to the appropriate team Taking clear messages and passing to relevant colleaguesAs an Inbound Call Handler, you will need the following skills and/or experience: Previous customer service experience within a call centre environment Excellent communication, customer service skills and telephone manner Ability to work independently during busy periodsInterested in this new opportunity? Then click apply now! Or contact the Pertemps Swindon office and speak Nigel or Aleks

Customer Service Advisor Woking Temp 3 months - with view to go perm £12.84p/h Our client is seeking a Customer Service Advisor to join their busy Customer Service team. As the first point of contact for customers, you will provide advice, guidance, and support on products while delivering an exceptional customer experience. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. Duties: Engage with new and existing customers, providing information on appointments Act as the first point of contact for customer enquiries Build rapport and maintain positive relationships with customers Schedule engineer appointments where required Ensure diaries are optimised Handle high volumes of customer calls and emails Use CRM system to track all correspondence Upsell products to customers Requirements: Excellent communication skills, both written and verbal. Strong attention to detail and accuracy....

Are you passionate about delivering exceptional customer service? Do you enjoy helping people, solving problems and making a positive difference with every interaction? We are looking for a friendly and customer-focused Customer Service Advisor to join a busy and supportive team. This is a fantastic opportunity for someone with excellent communication skills who thrives in a fast-paced environment and enjoys providing first-class service across multiple channels. The Role As a key member of the team, you will be the first point of contact for customers and members of the public, responding to enquiries via telephone, email, live chat, social media and post. You will ensure every interaction is handled professionally, accurately and with empathy while maintaining exceptional customer service standards. Duties: Respond to customer enquiries across multiple communication channels. Process customer requests and account updates accurately. Build positive relationships through...

Pertemps Swindon are currently recruiting for an Weekend Inbound Call Handler for our Nationally recognised client in Swindon, SN3. 9am – 5pm Saturday and 11am – 5pm Sunday £12.71 per hour Ongoing Temporary position, with potential to become long term About the Weekend Inbound Call Handler Job Be the first point of contact for incoming telephone enquiries Provide excellent customer service while understanding the reason for the call and passing to the appropriate team Taking clear messages and passing to relevant colleagues As an Weekend Inbound Call Handler, you will need the following skills and/or experience: Previous customer service experience within a call centre environment Excellent communication, customer service skills and telephone manner Ability to work independently during busy periods Interested in this new opportunity? Then click apply now! Or contact the Pertemps Swindon office and speak Nigel or Aleks

French-Speaking Customer Service Administrator  Location: Egham Hourly Rate: £13.75 per hour Hours: Monday to Friday, 8:00am - 5:00pm (40 hours per week) The Opportunity We are seeking a confident and highly organised French-Speaking Customer Service Administrator to join a fast-paced and supportive team. This is a fantastic opportunity for someone from a similar customer service or administrative background who enjoys delivering exceptional service and supporting international clients within a professional environment. You will play a key role in providing high-quality support to European agencies, using both French and English to communicate effectively and ensure an excellent customer experience. What you'll be doing as the French Speaking Customer Service Administrator: Accurately inputting, updating, and maintaining customer records and data Providing professional customer support to European clients in both French and English Handling customer queries efficiently and...

Customer Service Advisor Red Recruitment is recruiting a Customer Service Advisor to join our client's busy customer contact team on a temporary basis. You will support customers across telephone, email, live chat and social media, answering a wide variety of queries relating to products, orders and installations. You will take ownership of each enquiry, working to resolve questions and complaints effectively while delivering a positive customer experience. Package for a Customer Service Advisor: Salary: £12.74-£13.46 per hour, depending on experience Hours: 40 hours per week, Monday to Saturday. Saturdays are worked on a rota, with a day off during the week Contract: Temporary Location: Bath, hybrid Varied, multichannel customer service role Opportunity to develop your complaint-handling and problem-solving experience Supportive and collaborative working environment Saturday shifts balanced with a weekday offKey Responsibilities of a Customer Service Advisor: Responding...

Temporary Customer Service Advisor - Redhill Location: Redhill Contract Type: Temporary Salary: £13.00 We're looking for a friendly, organised, and proactive Customer Service Advisor to join a supportive team on a temporary basis. This is a great opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering excellent service. Key Responsibilities Handle inbound customer queries via phone, email, and live chat Resolve customer issues efficiently, aiming for first-contact resolution Accurately log calls and update customer records on our CRM system Liaise with internal departments to ensure customer needs are met Process orders, returns, and complaints in line with company procedures Maintain a professional and positive manner at all times What We're Looking For Previous experience in a customer service or contact centre role (preferred but not essential) Excellent verbal and written communication skills Strong...

Service Desk Lead Rate - £450 - £500 (A Day) Duration - 12 Months (Initially) Location - Uxbridge (On-site) Ir35 - Inside (Must use an umbrella company) We're looking for an experienced Service Desk Lead to join a well-established organisation on an initial 12-month contract. This is a fantastic opportunity for a customer-focused IT Service Management professional with strong leadership capabilities to drive operational excellence, service improvement initiatives, and stakeholder engagement across the business. As Service Desk Lead, you will manage and develop the Service Desk function, ensuring the delivery of a high-quality support service while contributing to strategic planning, service performance, and continuous improvement. Key Responsibilities Lead, mentor and develop the Service Desk team, fostering a collaborative and high-performing environment. Drive service improvement initiatives and ensure support services continue to meet evolving business requirements....

We're currently recruiting for an experienced Customer Service Coordinator to join our client's busy operations team on an ongoing temporary basis. This is a fantastic opportunity for someone who thrives in a fast-paced, client-focused environment. As the first point of contact for customers, you'll manage enquiries via phone and email, resolve operational issues, coordinate with internal teams, oversee customer accounts, and ensure excellent service delivery. What we're looking for: Previous experience in customer service roles Excellent communication and relationship-building skills Strong problem-solving abilities and attention to detail Experience using CRM and ticketing systems Ability to manage multiple priorities in a busy environment A proactive, team-focused approach with a passion for delivering exceptional customer serviceThis is an ongoing temporary position offering an immediate start, and the opportunity to gain experience with a well-established business. If...

Credit Controller (12-Month Fixed-Term Contract) Location: Bristol (Hybrid) Salary: Up to £30,000 per annum We're recruiting for an experienced Credit Controller to join a growing finance team on a 12-month fixed-term contract. This is an excellent opportunity for someone who is confident, proactive and able to make an immediate impact within a busy finance function. This role is heavily focused on debt collection and reducing aged debt, so we're looking for someone who isn't afraid to pick up the phone, build relationships with customers and confidently manage difficult conversations to secure payment. Key Responsibilities Manage a portfolio of customer accounts, ensuring outstanding debt is collected within agreed payment terms. Proactively chase overdue invoices by telephone and email to maximise cash collection. Build strong customer relationships while maintaining a firm and professional approach to collections. Investigate and resolve invoice queries to remove barriers...

Hays are supporting a large public sector organisation to recruit an End User Support contractor working on a number of large-scale IT projects. The role is Bristol / Southwest and will be on site. Initially, the role will be offered on a 6-month contract, but this could extend. Pay rate depending on experience but likely to be £175 - £250pd depending on experience (IR35 TBC). To be considered for the role, you will ideally need existing Security Clearance. However, NPPV3 would be preferred and would fast track onboarding. This will be a varied role where you will work across multiple infrastructure / EUS projects at a time, alongside supporting BAU hardware & desktop support across multiple locations in the Bristol region. Skills & Experience Experience building, supporting and repairing laptops, desktops and mobile devices. Knowledge of Windows, Microsoft 365 and hardware deployment. Ability to support IT projects and large-scale technology rollouts. Strong...

IT Support Engineer Location: Paddington, London (Onsite) Contract: 3 Months (PAYE) Start Date: ASAP We're working with a global organisation looking for an experienced IT Support Engineer to join their onsite IT team on an initial three-month contract. This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a customer-facing environment and has strong experience supporting Microsoft technologies across a modern enterprise estate. The Role You'll be responsible for delivering high-quality 1st and 2nd line IT support, ensuring end users receive a first-class service while maintaining business-critical systems and devices. Responsibilities include: Providing onsite 1st and 2nd line technical support. Troubleshooting hardware, software and networking issues. Supporting Windows 10/11 and macOS devices. Administering Active Directory and Microsoft 365. Supporting Exchange Online, Teams, SharePoint and Outlook. Building, deploying and...

About the Role We are looking for a proactive 1st / 2nd Line Support Analyst to join our dynamic IT team in London. This is a hybrid role requiring a mix of remote work and days in our London office. You will provide essential technical support across our corporate and store systems. Because of the fast-paced nature of our business, previous experience working within a retail environment is highly desirable. Key Responsibilities * Act as the first point of contact for all IT disruptions and service requests. * Troubleshoot hardware, software, and network issues for remote and office-based users. * Support retail-specific systems, EPOS terminals, and store peripherals. * Escalate complex technical issues to 3rd line teams when necessary. * Log, track, and update all support tickets accurately within the service desk system. Skills and Experience Required * Proven experience in a 1st or 2nd line IT support role. * Strong technical knowledge of Windows OS,...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...