May 14, 2026
Job title: 1st Line IT Service Desk Analyst
Location: London SE1 – (On-site – 5 days per week during training)
Start Date: ASAP
Contract Type: Temporary 3 months
Weekly Hours: 35 hours per week
Job Purpose
We are currently recruiting for a 1st Line IT Service Desk Analyst to join a busy and fast-paced support environment based in London Bridge. This is a hands-on, customer-facing role providing first-line technical support to end users, ensuring issues are resolved efficiently and in line with service levels.
Key Responsibilities:
Act as the first point of contact for IT support queries via phone, email, and ticketing systems
Perform ticket triage, logging, categorisation, and prioritisation of incidents and requests
Troubleshoot and resolve issues relating to Microsoft applications, devices, and user access
Support remote users with connectivity issues (broadband, mobile, telephony)
Provide hardware support across laptops, mobile devices, tablets, and peripherals...
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CV-Library
London Bridge, London EC4R 3TN, UK
Contractor