6 jobs found in Epping

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

Spencer Clarke Group are seeking a Customer Services Operations Lead for a Local Authority Client in North London. In this role, you will lead Customer Services, enabling staff to deliver seamless, resident-focused support across all channels while driving continuous improvement. Duties: Lead day-to-day customer service operations across all channels. Support and develop the operational workforce. Drive improvements in processes, technology, and performance. Monitor and report on service quality and customer satisfaction. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in leading customer service or operations teams. Strong knowledge of multi-channel service delivery (face-to-face, phone, digital). Experience driving process, performance, and service improvements. Skilled in managing staff, performance, and stakeholder relationships. What's on offer: Salary: £370 per day *may negotiate higher for...

Job Title: Microsoft Dynamics 365 Technical Consultant (D365 CE) Salary: £425–£500 per day (Outside IR35) Location: London – Hybrid working (2–3 days per week in the office) Work Type: Contract (6 months initial, strong likelihood of extension) Role: An enterprise organisation is undergoing a long-term transformation of its Microsoft Dynamics 365 Customer Engagement platform and is seeking an experienced Technical Consultant to support and shape this journey. This is an opportunity to join a well-established programme with ongoing investment, where Dynamics 365 sits at the centre of critical business processes and future roadmap decisions. The role offers exposure to complex, enterprise-scale delivery with a clear focus on building robust, scalable solutions rather than short-term fixes. Responsibilities: Design, develop, and deliver custom solutions across Microsoft Dynamics 365 CE/CRM. Build and maintain plugins, workflows, and extensions using C# and .NET. Deliver...

Job Title: IT Helpdesk Support - Expert Location: London Duration: 10 Months Contract with Potential Extension Rate: £18.79 - £21.56 per hour Inside IR35 We are hiring an IT Helpdesk Support - Expert for a leading global financial services organisation. This is a 10-month contract role supporting end users through first-line and second line IT support. The successful candidate will act as the first point of contact for IT-related issues, ensuring incidents and service requests are resolved efficiently within agreed service levels, and will be comfortable working in a rotational shift environment. Key Responsibilities Provide first-line IT support via phone and service desk tools Troubleshoot application, hardware, software, and basic network issues Log, track, and resolve incidents and requests within SLAs Escalate complex issues and potential service outages Support IT changes and maintain accurate documentation Communicate system availability and outages to users Work...

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

Project Administrator 3 month Contract (Likely to be extended another 3-6 months) Location: Dartford (Office-based) Rate: £130 per day (Inside IR35) We are recruiting for an IT service company looking for admin staff to work in their office supporting a device Refresh Project. This role is suited to someone who is hardworking and has good attention to detail. This is an administrative role supporting device collection activities. Key responsibilities include: Making outbound calls to users to arrange device deliveries and collections Updating and maintaining spreadsheets Tracking Proof of Deliveries (PODs) Managing tickets on the customer system (service now) General administrative support as required Skills Required: Confident on the telephone Good organisational skills Basic Excel / spreadsheet experience You will need to either have BPSS (within the last 6 months) or be put through it before starting. If you're available and would like to learn more, please...