2 jobs found in Farnborough

Our client based in Woking are seeking a Customer Service Advisor to join their busy team! This role is temp with the opportunity to move on to a permanent contract. You will be first point of contact for customers and provide advice and guidance on products. This role requires someone with excellent customer service skills and experience working in a similar role. Duties: Handle inbound calls from existing customers Building rapport with customers over the phone Troubleshooting technical issues Manage customer complaints when required Update CRM system on a daily basis Handle calls as quickly and efficiently as possible Experience: Excellent communication skills, both written and verbal Strong attention to detail Previous phone-based customer service experience Experience using a CRM software would be advantageous Positive attitude with customers and colleaguesPlease apply for a chance to be considered

Position: Onshore Collector Location: Chertsey Salary: On Application Duration: Ongoing Hours: Monday-Friday, 9am-5:30pm Overview of a Onshore Collector As an Onshore Collector, you will be responsible for managing a portfolio of large, complex customer accounts, focusing on collections, query management and reconciliations. Working within a busy and supportive Accounts Receivable team, you will play a key role in achieving strict ageing and collection KPIs, while building strong internal and external customer relationships in a fast-paced environment. Responsibilities of a Onshore Collector * Manage day-to-day collections and AR activity on high-value, complex customer accounts. * Monitor debtor balances and reduce DSO in line with tight ageing KPIs. * Reconcile complex accounts using Excel to analyse detailed line-item data. * Collect outstanding monies within agreed payment terms and credit policy. * Build strong relationships with customers and internal...