2 jobs found in Farnham

IT Service Desk Analyst (1st Line) Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs. Key Responsibilities * Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins * Log, update, and manage tickets accurately in the Service Desk system * Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required * Monitor Service Desk phones and inboxes, ensuring timely responses * Develop and maintain simple procedures for common issues (“quick wins”) * Review escalated tickets to ensure SLA compliance * Support general IT administration, including documentation and procurement * Carry out other tasks as directed by IT management Essential Requirements Qualifications * Diploma or NVQ in IT or a related subject (desirable, not essential) * Awareness of ITIL or similar frameworks is an...

About the Role We are looking for a motivated and customer-focused individual to join our Housing Team. This is an excellent opportunity to develop a rewarding career within the housing sector, supporting customers and helping to deliver an efficient and effective housing service. The successful candidate will provide housing advice and guidance, assess housing applications, manage housing records, and work closely with colleagues and partner services to support customers with a range of housing-related enquiries. Please note that the role requires office attendance five days per week during the initial training and induction period. Following successful completion of training, this will reduce to three days per week in the office, subject to business needs and service requirements. Key Responsibilities * Provide advice and assistance to customers via telephone, email, and written correspondence. * Assess and process housing applications in line with relevant policies and...