2 site engineer jobs found in Glasgow

Junior Incident Engineer Rate: £ 250 - £320 per day - Umbrella only Duration: 6 months Likely to extend) Location: Glasglow - hybrid Job Description: Will contribute to the Service Desks commitment of providing 1st line IT support. Providing support and visibility to our users and joining a team of analysts responding to and resolving requests for technical support and fulfilling service requests logged via our self-service ITSM tool. Key Responsibilities: Assist colleagues in their day-to-day role providing support. Resolve incidents for SLC and approved third party employees by first time fix while recording details on ITSM tool. Complete Service Requests (including password resets). Handle incident tickets from SLC and third-party employees; including contacting by phone when necessary. Create, administer and remove account access for SLC and third-party employees under the Joiner, Mover, Leaver process. Assist with documents for internal processes, following ITIL...

We are looking for an experienced Deskside / Field Support Engineer to provide onsite and remote technical support across user devices, office locations and vehicle technologies. Role overview You will deliver 2nd line support for desktops, laptops, tablets, smartphones, printers, AV and basic network connectivity, ensuring issues are owned through to resolution and closed within agreed SLAs.newtab The role involves regular travel to remote sites and working in both BAU and project-based environments as part of a wider IT operations team. Key responsibilities * Provide deskside and field support for end-user devices, OS builds, imaging/reimaging and software troubleshooting.newtab * Manage and update incident and request tickets, delivering clear, user-friendly communications and regular ticket updates.newtab * Perform routine technology health checks, asset inventory, and end-user training on hardware and software.newtab * Support AV and event setups,...