24 jobs found in Grays

Job Title: FM Helpdesk Administrator Location: Northfleet – college-based (on site) Hours: 40 hours per week Pay Rate: £19.14 per hour (Umbrella PAYE) Contract: Ongoing / long-term assignment About the Role We are seeking an experienced and proactive FM Helpdesk Administrator to support facilities management services within a live college environment in Northfleet. This role is critical to the effective delivery of both Planned Preventative Maintenance (PPM) and Reactive maintenance activities. You will act as the first point of contact for all facilities-related requests and play a key role in ensuring contractual and performance requirements are achieved. Key Responsibilities Operate and manage the FM Helpdesk on a day-to-day basis. Log, allocate, track and close all PPM and reactive maintenance requests in line with agreed procedures and service levels. Monitor helpdesk performance and ensure works are delivered within agreed response times. Maintain accurate system...

Customer Service Administrator 2 Month Contract (Likely to be extended) Location: Dartford (Office-Based) Rate: £130 per day (Inside IR35) We are working with a leading IT services company that is seeking a Customer Service Administrator to support a large-scale Device Refresh Project. You'll be joining a young office team and providing essential administrative support to keep the project running smoothly. Key Responsibilities: * Making outbound calls to users to arrange device deliveries and collections * Updating and maintaining spreadsheets and project trackers * Monitoring and recording Proof of Deliveries (PODs) * Managing tickets within the customer system (ServiceNow) * Providing general administrative support as required Skills & Experience Needed: * Strong customer service background with confidence communicating across multiple channels * Good organisation and attention to detail * Basic Excel / spreadsheet skills * BPSS clearance within the last 6 months - or...

Job Title: Desktop Support Analyst 📝 Contract Type: Fixed Term Contract, 12 months 💰 Salary: Up to £29,000 🎁 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme 🏢 Office Location/Working Policy: Onsite 🕔 Working Hours: Shift Pattern between 8am and 6pm 🕵🏻 What to wear: Smart casual The Role: As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices. Role Responsibilities: • Provide deskside and on-site technical support to users, resolving...

Housing Repairs Coordinator North London Temporary Position Monday - Friday 36 hour per week (Hybrid) £18.24 paye per hour Social Housing Experence Required Daniel Owen are proud to be representing a well-known company based in the North London area who are looking for a highly skilled Housing Repairs Coordinator to join their team. Housing Repairs - Fantastic Company and Team to work with Liaising with Tenants via Inbound Call and WebChat, Raising Repairs and Booking Appointment Duties - Housing Repairs Coordinator To diagnose repairs accurately, raise orders on IT systems to contractors, and book appointments. Experience of working in a contact centre answering a high volume of calls to ensure targets are met. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient, and timely manner, delivering a high standard of customer care using the appropriate greeting (including name), adapting methods of communication to meet customer needs, and...

Calling all Senior Carers/Team Leaders! Ten90 Recruitment is looking for an experienced Team Leader to work for our clients based in the Waltham Forest area We are seeking candidates who can provide person centred support to vulnerable people. Your responsibilities will include the following; Leading and Motivating: Inspiring the team to perform at their best and foster a positive work environment. Setting Goals and Objectives: Clearly defining team goals and breaking them down into actionable steps. Delegating Tasks: Assigning responsibilities based on individual skills and strengths to optimise performance. Training and Development: Providing guidance and support to team members, including training and mentoring. Performance Management: Monitoring team performance, identifying areas for improvement, and providing feedback. Communication: Facilitating open communication within the team and with management. Problem-Solving: Addressing challenges and conflicts within...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

Description Our local government clients in Camden, London, are seeking a Customer Services Contact Officer to contact residents who need financial support due to the cost-of-living crisis. The services operate Monday to Friday during office hours. Working as part of a wider team within Customer Services, making and receiving telephone calls, sending texts and emails, providing daily updates on case progress, inputting data into local and national systems, and providing follow-up contact and research as needed. The role will be supported by full online training on call handling, procedures and technical information. The role can be performed remotely or from an office-based location. Responsibilities Following the call handling procedures for making and recording calls Make contact with allocated cases. Input all gathered data into local and national systems. Completing internal case reporting forms. Complete data return requirements. Prioritising lists of new cases...

Customer Care Administrator – Temporary (1 Month) – £15.00 per hour A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Administrator to provide essential support to their busy Customer Care team. This temporary position starts immediately for an initial 1‑month assignment, working on-site Monday to Friday, 9:00am–5:15pm. The role pays £15.00 per hour. About the Role The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses. Key Responsibilities: Managing inbound customer queries and complaints across phone and email Logging, updating and resolving cases using CRM (D365) Processing tickets and customer information via Galaxy Providing clear, courteous and efficient customer support Ensuring accurate record‑keeping and follow‑upSkills & Experience Required Experience...

Collections Officer – South London - Must be in SW, SM, SE ,CR postcodes - MUST HAVE DRIVING LICENSE AND ACCESS TO OWN VEHICLE Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing...

Job Title: Customer Service Advisor Location: Ealing, West London (hybrid working - 2/3 days week in office) Hourly rate £19.46 PAYE / £25.84 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role As a Customer Services Advisor, you'll be one of the first points of contact for residents, providing clear, accurate and supportive advice across a range of council services. Working via phone, email, social media and occasionally face-to-face, you'll help customers find solutions, navigate online services, and access information quickly and effectively. You'll use your excellent communication skills, problem‑solving abilities and empathy to deliver a professional and friendly service, even when conversations become challenging. This is a role where no two days are the same, and your work truly makes a difference. Key Responsibilities Provide high-quality information and advice across...

We have an excellent opportunity for a Client Coordinator to join our clients friendly team, to support the Autism Assessment Service (AAS) in delivering the highest standards of customer service and patient care. This is a remote role (UK-based) for a 12-month fixed term contract and both Full Time and Part Time positions are available. About the rewards As a Client Coordinator you will receive a salary of £25,000 per annum pro rata plus: Fully remote working from home 23 days paid holiday, plus all bank holidays Company pension Commitment to supporting a healthy work–life balance  This is a remote working position and the hours of work are: Full Time: 35 hours per week Mon - Fri (no weekends or Bank Holidays) Part Time 17.5 hours per week Mon - Fri (no weekends or Bank Holidays) About the role As Client Coordinator your primary responsibility is to support the delivery of autism assessments commissioned by NHS partners, with a strong emphasis on quality, confidentiality, and...

Talentmark are recruiting for a Customer Validation & Master data representative to join a company in the pharmaceutical industry on a contract basis for 12 months.  Salary: £23.88 per day or £30.91 per hour   Customer Validation & Master data role: Customer account set-up and data maintenance in SAP Resolve both internal and external queries about customers' account master data Resolve system issues through monitoring of account data between client and customer Keeping an eye to continuous improvement, becoming subject matter expert on system process Managing team mailbox, filing and records managementYour Background: Secondary education level, including GCSE or equivalent in maths and English. Customer service experience in handling challenging customer queries and complaints via telephone. Preferred business to business experience. Good level of general IT skills, including MS Office. Experience of working with SAP preferred. Ability to work with accuracy under...

Talentmark are recruiting for a Customer Master Data Manager to join a company in the pharmaceutical industry on a contract basis for 12 months.    Salary: Paying £25.38 - £32.24 per hour PAYE or £32.85 - £41.72 per hour Umbrella.   Customer Master Data Manager Role: You will be the Subject Matter Expert and functional lead for all Customer Master Data business processes. Ensure all UK customer accounts are appropriately and compliantly managed, validated and maintained. Collaborate with internal colleagues and external Service Providers to ensure full second line resolution of escalated customer queries / issues within timelines required. Develop and implement Customer Master Data strategies and processes for all UK Customer groups and medicines. Oversee resolution of system interface failures (e.g. SAP ERP), between client & external Logistics Service Providers.Your Background: Pharmaceutical Industry experience or relevant experience from other industries  Working...

Flexible People Ltd is seeking drivers for a prestigious Vehicle Accident Repair company located in Feltham. Immediate starts available. Position Overview: We are looking for presentable drivers who provide care and attention to their work. Ideal candidates will have a positive, friendly attitude and excellent customer service skills. This role involves the collection and delivery of customer vehicles and courtesy cars, ensuring that all interactions are professional and courteous. Key Responsibilities: * Collect and deliver customer vehicles to and from their homes. * Fill out vehicle damage paperwork accurately. * Collect and drop off courtesy cars to customers. * Drive cosmetically damaged vehicles that are safe and roadworthy. Work Hours: * Monday to Friday, 0700 - 17:00 Pay Rate: * £12.21 per hour Qualifications: * Must be over 21 years old. * Must have a minimum of two years of driving experience. * Must have no more than 6 points on your...

We're excited to be recruiting for a French speaking Customer service position for our Global client based in Ashford. If you're fluent in French and enjoy assisting customers through phone, email, and chat, ensuring a memorable experience every time, then we have the ideal opportunity for you. Perhaps you have friends who speak French who could join the team and train with you at the same time? This role offers the opportunity to help others, thrive in a collaborative environment and the opportunity to develop your career too. Please find all the details below: Job title: French speaking Customer Service Executive Location: Ashford, Kent Hybrid: Yes, with free on-site parking for your convenience Salary: £27,000 Duration: 12 months fixed term contract Start date: Immediate or our client can wait if you require 4 weeks notice Hours: Monday - Friday 7:30am - 4pm (45 minutes for lunch) Annual leave: 25 days + Bank holidays Development opportunities: To grow your skills...

Brook Street are working with our esteemed client based in Watford to recruit multiple Contact Centre Agents on an initial 3-month temporary contract. We are looking to recruit multiple people to support during an especially busy period for this contact centre, with potential extensions on offer past the initial 3-month period. This is a fully office-based role, so the ability to commute to Watford on a regular basis is essential. Role - Contact Centre Agent Location - Watford Pay Rate - £12.21 per hour Duration - Initially 3 Months Hours - 37 hours per week, ranging from 8am-8pm including weekends We are looking for outgoing individuals who have previous experience working in customer service, which can be over the phone or face to face customer service experience. You will be expected to handle a high volume of inbound calls and log each call on the CRM system, although full training will be given it will be useful for candidates to be comfortable with basic IT systems....

Remote Customer Service Associate * Contract * From £14.50 to £16.50 per hour PLEASE DO NOT CALL HIRING PEOPLE - WE DO NOT DEAL WITH THE RECRUITMENT - YOU NEED TO APPLY USING THE LINK PROVIDED Remote Customer Service Associate FREE REMOTE WORKING EMPLOYMENT PROGRAMME - 5-DAYS, ONLINE Are you looking for a remote job in Customer Service? We work with some of the UK’s largest employers to give you direct access to an incredible range of remote & hybrid customer service roles with flexible schedules for a healthy work-life balance. Remote job opportunities are part of a FREE 5-day, fully-funded, pre-employment training programme to prepare you for remote roles and which includes nationally recognised qualifications. This is a totally free (government funded) programme but some eligibility conditions will apply. Programme Topics include: * What is Remote & Hybrid Working? * How To Set Up Your Home Office * How To Stay Motivated * Maintaining a Positive Mindset *...

Customer Service Assistant Stevenage Monday - Friday 9am - 5pm £12.21 Per Hour  Main Duties: Forwarding complaints to correct areas and providing support to customers. Sharing knowledge and the services we offer to our customers to answer queries either via email or phone call. Assist with setting up refunds via BACs, cheques or vouchers. Administrative skills, EXCEL and Word . Eager to learn and grow within the department Scanning court documentation. CRM Platform handling Key Competencies: Experience in a previous customer service role. Candidates must be highly proficient in MS Word and Excel. Good written and verbal communication skills. Ability to multitask and work independently. Ability to work in a fast-paced environment, maintaining attention to detail and accuracy. Must be able to work in a pressurised environment whilst remaining professional. Organised with attention to detail. The successful candidate will be part of a small team, but should be equally happy...

Customer Service Advisor - Colchester, Temporary Ongoing We are recruiting for our Colchester based client, who are seeking temporary support to begin from Tuesday 10th March on an ongoing basis. This is a telephone based position, therefore having previous customer service experience is essential. Duties will include: Conducting calls following a short script and booking appointments into diaries Updating the CRM system Working as part of a team ensuring company policies are adhered to Candidate requirements: Previous customer service experience (within an office environment) Excellent telephone manner Able to begin work on Tuesday 10th March Monday-Friday, 9am-6pm with 1 hour lunch. Please note, this is an office based position with no parking available on-site however company location is a short walk from Colchester town. Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK...