37 jobs found in Guildford

Office Angels are currently recruiting for a Customer Service Executive for our client based in Winnersh, on a temporary basis. The Role: Customer Service Executive Hours: 9am - 5:30pm Hourly rate: £13ph Responsibilities: Work as part of the CRM (Customer Relationship Management) team to completes daily tasks in line with SLA given Inbound and outbound calling to help resolve customer queries Working with the Service complaints team to resolve any issues Take ownership of learning products to help customers further Ideal Candidate: Passion for customer service excellence Demonstrated aptitude for problem solving Proactive and the ability to take initiative with a 'can do' attitude Ability to attract trust and build strong relationships with the customers Focused and achievement oriented Embodies trust, integrity and ethics inside and outside the Company Ability to multitask, prioritise and manage time effectively Customer orientation and ability to adapt/respond...

Business Analyst | Customer Journey Analysis | Berkshire | Hybrid | £750/day (Inside IR35) | 12 Months Contract | Our client is seeking an experienced Business Analyst with experience in supporting digital and AI enabled customer service solutions, including assisted service or self-service functions. Required Key Skills & Experience: Proven experience as a Senior Business Analyst supporting large-scale transformation programmes within customer service, contact centre, or customer operations environments. Strong background in customer journey analysis, process re-engineering, and target operating model design. Experience working with CRM and contact centre platforms, ideally Salesforce and/or Amazon Connect (or equivalent). Experience operating in Agile delivery environments, supporting squads through sprints and releases. Exposure to AI tools, conversational analytics, speech-to-text, or intelligent routing. Professional Business Analysis certification desirable (BCS, IIBA,...

Collections Officer – South London - Must be in SW, SM, SE ,CR postcodes - MUST HAVE DRIVING LICENSE AND ACCESS TO OWN VEHICLE Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing...

Looking for Customer Service Advisor / Scheduler for a large Repairs Contractor based in Surrey Exciting opportunity for training and progression Must have some experience working with Contractors Temp to Perm contract The hours of work will be Monday to Friday 8:00am - 5:00pm Will consider no experience and training available Summary of role: Be in a position to make a real difference to the service we offer our customers. The customer service team has the most contact with our customers and no day is ever the same. You will handle a range of enquiries including: Diagnosing and requesting repairs Record customer complaints and, whenever possible, resolving them at first point of contact This role typically requires strong communication skills and experience in customer service or call handling. Allocate the right operatives, based on skills, availability and locality to the jobs that are nearing completion to ensure we meet appointment times and minimise travel and...

Our client is looking for a highly organised Smart Interventions Scheduler to join their Operations team. In this pivotal role, you’ll be responsible for coordinating field resources, managing schedules, and ensuring all activities are delivered in line with industry Service Level Agreements (SLAs). The environment is fast paced and dynamic, so strong communication skills, accuracy, and exceptional attention to detail are essential. This a 1 year temporary position which has the potential to be extended. Key Responsibilities * Handle inbound and outbound customer calls to support the timely completion of scheduled work * Plan and allocate field staff and contractor appointments to maximise productivity and ensure all Service Level Agreements (SLAs) are met. * Maintain accurate and up‑to‑date records across operational systems, including SAP. * Prioritise daily workloads using management reports and jeopardy monitoring tools to protect delivery targets. * Liaise with...

Start: ASAP End: 30 December 2026 Location: Farringdon, London Part time - 3 days a week - Tuesday, Wednesday & Thursday - Onsite  We’re partnering with a global leader in professional information, analytics, and technology solutions to recruit an experienced Technical Support Specialist for a long-term contract. This organisation operates in more than 150 countries and is widely recognised for its innovative use of AI and advanced technologies to support professional services. You’ll be joining a close-knit European support team (split between the UK and France) that sits within a wider global infrastructure function of over 300 people. The culture is friendly, collaborative, and inclusive somewhere you’ll be supported, trusted, and encouraged to contribute your ideas. The Role This is a hands-on technical support position providing both in-person and remote support to users across the business. You’ll be responsible for troubleshooting laptops, operating systems,...

Calling all Senior Carers/Team Leaders! Ten90 Recruitment is looking for an experienced Team Leader to work for our clients based in the Waltham Forest area We are seeking candidates who can provide person centred support to vulnerable people. Your responsibilities will include the following; Leading and Motivating: Inspiring the team to perform at their best and foster a positive work environment. Setting Goals and Objectives: Clearly defining team goals and breaking them down into actionable steps. Delegating Tasks: Assigning responsibilities based on individual skills and strengths to optimise performance. Training and Development: Providing guidance and support to team members, including training and mentoring. Performance Management: Monitoring team performance, identifying areas for improvement, and providing feedback. Communication: Facilitating open communication within the team and with management. Problem-Solving: Addressing challenges and conflicts within...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

Join a well-established Housing Association in a rewarding Complaints Handler role where you will play a vital part in improving the customer experience and ensuring residents feel heard, supported and informed. This Complaints Handler position offers the opportunity to work within a busy housing environment, helping to investigate and resolve complaints while ensuring services continue to improve for residents. The role is offered on an initial 6–8 week temporary contract, with the potential to extend depending on service demand. You’ll be working closely with the Customers & Communities and Operations teams, acting as a key point of contact for residents and ensuring complaints are managed effectively, fairly and within policy timescales. This is a fantastic opportunity for someone who values excellent customer service, clear communication and delivering positive outcomes for residents. We’d love to hear from anyone with experience as a Complaints Handler, Customer...

Customer Service Specialist Customer Service Specialist The location of the role is Amersham (onsite). The duration of the contract is 12 months. The pay rate on offer is £22 per hour (via PAYE). (37.5 hours per week) Preference for bilingual candidates - English and either Italian, French OR Spanish Key accountabilities of the role Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner Invoicing of service interventions Dispute Handling Deep dive into stock discrepancies and follow up Physical Inventory support Activating contracts within in-house systems Work as part of a team and adopt a flexible approach to maintain and improve the quality of service To provide excellent customer service for customers, both...

Service Coordinator Scheduling & Coordinating Greenwich, London 6-month Contract (Can be extended) + £28,500-£32,500 + 25 days holiday plus bank holidays + pension + private healthcare + cycle to work scheme + electric car scheme + hybrid working (3 days office, 2 days home) Are you organised, proactive, and confident managing schedules in a fast-paced environment? Do you enjoy liaising with customers, engineers and internal teams to ensure maintenance work is delivered efficiently? Our client is a fast-growing business in the low-carbon energy sector, delivering innovative heating solutions across residential communities in the UK. With rapid growth and major investment underway, they are expanding their operations team to support multiple sites. As part of the Operations & Maintenance team, you will coordinate engineers and contractors, schedule reactive and planned maintenance, manage service requests from residents and clients, and ensure accurate tracking...

We're looking for an experienced and proactive Leasehold Manager to join a busy Housing Service on an interim basis. This is a key role focused on managing the council's leasehold and shared ownership portfolio - ensuring statutory compliance, financial accuracy, and excellent customer service to residents. You'll take ownership of service charge management, lease compliance, and Section 20 consultation processes, while leading on the resolution of complex leasehold queries and disputes. This is an excellent opportunity for an experienced housing professional to make an immediate impact within a fast-paced and customer-focused environment.   The Role - Lead on the management of leasehold and shared ownership properties, ensuring compliance with lease terms, legislation, and council policies. - Prepare, review, and issue accurate annual service charge and major works invoices in line with statutory and contractual requirements. - Manage Section 20 consultation processes for...

Infinity Employment are looking for a Class 1 tramper driver for a new haulage contract with our Logistics specialist client based near Littlehampton. This is a great opportunity for anyone who is looking for regular Monday - Friday tramping Class 1 work for a well established company. The work will require a mixture of deliveries and collections to be carried out, handball is required for most deliveries with drivers helping unload pallets of fruit and vegetables. Shifts can start from 5am - 8am so you would need some flexibility on start times. HGV Class 1 Requirements * CE Licence - Held for at least 1 year * Valid CPC * Valid Digital Tachograph * Great customer service * Professional appearance * Maximum 6 points * No DD, DR, TT, IN10 HGV Class 1 Job Package * 50 - 60 hour week * Min 10 hours per shift * various start times * Various shift patterns including the weekend. * £19.00 - £21.00 umbrella PAYE or £14.25 - £16.00 PAYE with holiday accrued *...

Device Refresh Technician - (Contractor) About the Role The Device Refresh Team deploys approximately 330 new laptops each month across Hampshire County Council and manages the collection of outgoing equipment for disposal. The rollout operates largely through a self‑service model with minimal direct IT involvement. As a contractor, you will follow defined processes to prepare and hand over devices to staff and provide basic troubleshooting when required. You may also support the wider team with general desktop support tasks. Essential Skills and Experience Strong self‑organisation and motivation Able to assist customers who have limited technical confidence and knowledge with setting up their work‑issued IT equipment and provide basic IT support and troubleshooting. Clear and confident communication skills, both in person and by phone Ability to manage challenging customer interactions professionally Ability to follow defined processes and guidance accurately Proficiency...

Frontline Advisor Portsmouth Temp - Part Time £13.00ph ** MUST HAVE ENHANCED DBS** Are you passionate about helping people and making a real difference in your community? Do you have excellent communication skills and enjoy problem-solving? If so, we’d love to hear from you! As a Frontline Advisor you’ll be the first point of contact for individuals seeking support with a wide range of issues — from housing and employment to benefits, debt, Employment and consumer rights. You’ll listen, provide accurate information, and empower people to make informed decisions. What you’ll be doing: * Providing clear, practical, and confidential advice to clients via phone, email, and face-to-face. * Identifying key issues and offering guidance or signposting to relevant services. * Keeping accurate case notes and ensuring clients receive a consistent, high-quality service. * Working collaboratively as part of a supportive and passionate team. What I'm looking for: *...

CTSC - Admin Officer Brook Street have a great temporary opportunity to work with CTSC in Newport for a 6-month period. Please see below details and apply direct if you feel you have the necessary transferable skills and interested in this position. Start date - Mid March Length of assignment - 6 months Pay - £12.36 per hour for the first 12 weeks increasing to £13.25 there after Basic DBS check will be carried out About CTSC: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. CTSCs provide telephone, assisted digital, case progression and court hearing support. They deliver a consistent national service which enables cases to move through to conclusion smoothly. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a...

Customer Service Advisor Swindon Monday to Friday 0900 – 1700 £13 per hour paid weekly every Friday Starting early April 2026 contract until September 2027 Evoke Staffing are seeking multiple Customer Service Advisors on a contact basis to start April 2026 up until September 2026. The Customer Service Advisors will be responsible for providing customers with an efficient service via telephone, email and other channels. Duties: * Handle incoming and outbound enquiries at first point of contract through calls, email, webchat and social media channels. * Assist with any requests regarding products and services. * Process payments accordingly and accurately. * Liaise with other departments to achieve goals. * Undertake other tasks defined by line manager. * Administer all information to business systems accordingly. To secure this role, it would be a big advantage if you have previous experience working an Customer Advisor, within an office environment. It...

Customer Service Advisor Monday to Friday, 9am-17.30pm Swindon Our client is currently recruiting for a temporary candidate to join their team, this will turn in to a permanent role for the right candidate. Activities of the Role: * Offering advice and guidance to customers * Managing customer enquiries over a broad range of services, including responsibility for ensuring that further actions are taken or requested as appropriate * Liaising with manager, qualified team members, internal and external colleagues to gather information and resolve issues * To maintain effective means of communication at all times * To ensure that customers receive an excellent level of customer service * To develop and maintain a broad knowledge of service areas to ensure customers receive accurate information and a 'one stop' service for query resolution * To ensure a 'seamless' service provided across service areas through effective teamwork, attention to detail and work...

Outbound Customer Services Advisor Swindon Initially temporary with permanent potential Monday to Friday 37.5 hours per week – Requirement to work weekends on rota basis Salary is dependent on experience We are currently recruiting for an Outbound Customer Services Advisor to join our client based in Swindon. Principle Accountabilities Outbound Sales: * Engage with new leads to initiate conversations * Prior experience in outbound calling is highly desirable, as this constitutes approximately 70% of the role. * Identify customer needs and propose suitable solutions. * Consistently achieve and exceed assigned targets and KPIs. * Maintain accurate and detailed records of calls and sales activities in the CRM system. * Proactively follow up on leads generated through marketing campaigns. Inbound Customer Support: * Handle incoming calls from customers with a proactive approach to understanding their requirements. * Resolve customer concerns promptly and...