5 jobs found in Guildford

1st Line IT Support Analyst 6-month contract | £24 per hour | Inside IR35 | Hybrid – Guildford We’re representing a well-run, technically credible organisation looking to bring in a solid 1st Line Support Analyst to keep the wheels turning on their service desk. This isn’t a “log it and pass it on” environment. You’ll be expected to think, troubleshoot properly, and resolve what you can before escalating. If you like being hands-on and actually fixing things, you’ll be in your element here. The Role You’ll sit within the IT Service Desk team, acting as the first point of contact for users across multiple sites. Calls, emails, walk-ups — you’ll handle the lot. Day to day, you’ll be: * Taking ownership of incoming incidents and requests — not just logging and moving on * Diagnosing issues across Windows environments and Microsoft 365 tools * Fixing what you can at first touch, escalating only when it makes sense * Keeping ticket notes sharp and audit-ready — no...

We are recruiting for a Office Administrator on a temporary basis on behalf of one of our long established clients. There may be opportunities for permanent employment after a qualifying period. Your duties will include: Processing sales orders through the system Supporting the sales and customer service teams Ensuring that customer's orders are delivered in time and in full or advising them of the delay of their orders in applicable Dispatch parts to customers, where required Processing service requests from retailers if required Inputting data to relevant systems and databases Handling enquiries via telephone and email Managing returns and also collection and credit requests Call handling.Working 8:30am - 5.00pm, Monday - Friday, you will be working in a small friendly team assisting with the day-to-day administration and operation of the Customer Service department. Location: Medway towns. You will have previous experience in customer service and administration, be IT...

Our client based in Woking are seeking a Customer Service Advisor to join their busy team! You will be first point of contact for customers and provide advice and guidance on products. This role requires someone with excellent customer service skills, who enjoys a fast-paced environment! To be considered you must be available immediately. Duties: Engage with customers, providing information about products and services Building rapport with customers over the phone Manage customer complaints and ensuring the highest customer satisfaction Use CRM system to manage customer interactions Ensure customer records are updatedExperience: Excellent communication skills, both written and verbal Strong attention to detail Previous customer service experience Experience using a CRM software Positive attitude with customers and colleagues

Customer Service Specialist (Temporary - up to 6 months) Leatherhead Up to £26,000 (pro rata) 1 day per week in the office remaining WFH We're currently recruiting for a Customer Service Specialist to join a busy and fast-paced team on a temporary basis for up to 6 months. This is a great opportunity for someone who thrives in a high-volume environment and enjoys delivering excellent customer service. Key Responsibilities: Handling a high volume of inbound calls (approximately 70 per day) Taking payments over the phone securely Transferring calls to the appropriate departments Responding to customer queries efficiently and professionally What we're looking for: Previous customer service experience, ideally within a call centre or fast-paced environment Strong communication skills and a professional telephone manner Ability to multitask and work under pressure Good attention to detail If you're immediately available and looking for your next opportunity, we'd love to hear...

Helpdesk Operator – Facilities Management Location: Bracknell Pay: £14.45 Full-time | Temporary (3 months) We are currently recruiting for a Helpdesk Operator to join a leading Facilities Management provider based at the Bracknell. This is a fantastic opportunity to work within a fast-paced, high-profile environment supporting the delivery of essential FM services. The Role: As a Helpdesk Operator, you will be the first point of contact for all maintenance and facilities-related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service. Key Responsibilities: Handling incoming calls and emails from clients and site users Logging jobs accurately onto the CAFM system Coordinating with engineers and subcontractors Monitoring job progress and ensuring SLAs are met Providing regular updates to stakeholders General administrative duties to support the FM team What We’re Looking...