24 jobs found in Hailsham

We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced operation on a temporary basis. This is a great opportunity for someone who prides themselves on delivering exceptional customer service, thrives in a collaborative environment, and enjoys being busy. The Role You will be responsible for providing best-in-class customer service to a wide range of stakeholders ensuring the operation runs efficiently and effectively at all times. Key Responsibilities Acting as a key point of contact for customers via phone and email, responding in a timely and professional manner Building and maintaining strong customer relationships Liaising effectively with internal teams to support daily operations Handling customer queries and complaints efficiently and professionally Assisting with delivery queries and resolving issues Generating quotes and ensuring all queries are dealt with accurately Completing all documentation and data input accurately and...

Temporary Customer Service Role - Surrey Location: Surrey Job Type: Temp- Perm Salary: £12.76 per hour   Talent Guardian are delighted to be recruiting on behalf of one of our growing clients for a Temporary Customer Service role based in Guildford. This is an exciting opportunity to join a friendly, supportive, and fast-paced team within a well-established business that truly values exceptional customer service. If you enjoy helping people, thrive in a busy environment, and are looking for a role where no two days are the same, we would love to hear from you.   Key Responsibilities: Managing inbound customer enquiries via phone and email Delivering a professional, friendly, and efficient customer experience Processing orders and updating customer records accurately Resolving customer queries and providing timely solutions Supporting the wider team with general administrative duties Building positive relationships with customers and colleagues alike Booking deliveries and...

Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in customer service and will play a key role in ensuring exceptional support for both new and existing customers. To be considered you must drive due to the location of the office! Duties: Acting as the first point of contact for customer enquiries via phone and email. Managing the customer ticket queue Handling online quotations and orders. Inputting orders into the system with accuracy and efficiency. Troubleshooting delivery issues and demonstrating empathy when resolving problems. Assisting the team with other administrative duties as required.The ideal candidate will: Possess excellent communication skills, both verbal and written. Have previous customer service experience Thrive in a high-pressure environment. Demonstrate great attention to detail.Why Join Our Client's Team? Be part of a busy and...

Service Architect Six Month Contract - Inside IR35 Pay Rate: £550 - £600 Per Day Hybrid: One day per week in either London or Chippenham Job Description I am working with a one of the country's leading digital transformation partners with an outstanding reputation for delivering bespoke, integrated solutions for over 3000 companies. I am looking for an experienced Service Design professional to join the team on a six-month contract to support their Service Desk clients in building out the highest quality Service Design solutions. This is an ideal opportunity for a Service Design professional with a strong commercial background as a big part of the role sits within pre-sales. So, if you are a Service Designer that is looking for a new contract opportunity then get in touch to find out more. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy

A Housing Association is currently looking for an office based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external...

Are you ready to be part of an exciting journey within a fast-growing cleantech company? Our client is on a mission to accelerate the global transition to clean, affordable energy-and they're looking for someone like you to help make it happen. As a Customer Operations Executive, you'll play a key role in supporting customers throughout their EV charging journey, ensuring a seamless and positive experience. If you're motivated, customer-focused, and passionate about contributing to a more sustainable future, this could be the perfect opportunity for you. Job Title: Temporary Customer Operations Executive Location: Covent Garden (Hybrid) Start Date: ASAP Duration: 3 months + Pay Rate: £14.85 per hour Working Pattern: Full-time role 3 days in the office, 2 days working from home Approximately 2 weekend days per month Working Hours: Monday to Thursday: 09:00 - 18:00 Friday: 09:00 - 17:00 Saturday: 09:00 - 17:00 Sunday: 10:00 - 16:00 What You'll Do: Customer Support:...

Job Title: Service Charge Officer Location: Hybrid (Initially 2 days per week in office for training, then 1 day per month) Rate: £24.96 per hour (Umbrella) Contract Type: Temporary/Interim About the Role: We are seeking a Service Charge Officer to ensure accurate, consistent, and transparent reporting and accounting of service charges for residents across all tenures. This role involves compliance with legislation, agreements, and best practices. Key Responsibilities: * Handle service charge enquiries from residents and internal staff. * Work with managers to resolve escalated customer complaints. * Collaborate with analysts to ensure accuracy of service charge estimates and actuals. * Investigate and adjust service charges in ERP systems as needed. * Contribute to service charge-related projects. * Liaise with stakeholders to ensure service charge accuracy. * Respond to emails and acknowledge resident enquiries in a timely manner. * Attend face-to-face...

Housing Customer Service Advisor Location: North London Salary: £19.00 - £22.00 phr umbrella (depending on experience) Contract: Full-Time, 6 months initial Sector: Housing & Property Services Important Application Criteria Please note: We are only able to consider applications from candidates who have previous experience working within Social Housing, Local Government, Housing Associations, ALMOs, Repairs & Maintenance Contractors, or related Housing Services environments. Unfortunately, applicants without prior housing-sector experience will not be shortlisted for this position. About the Role I am seeking a dedicated and customer-focused Housing Customer Service Advisor to join a busy housing team. This is an excellent opportunity for an individual with a passion for delivering outstanding customer service and supporting residents across a range of housing-related enquiries. As the first point of contact for tenants, leaseholders and residents, you will play a key...

4Recruitment Services are seeking  a Service Charge Officer  to assist our housing association client based in North London. You will be responsible for ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures. The role is very much a customer orientated role, dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders. Therefore you MUST have a good technical understanding of service charges as well as being competent with Excel. The client will allow hybrid working once training has been completed. You will only be required to  attend the office once per month. DUTIES AND RESPONSIBILITIES INCLUDE: Handle service charge enquiries from residents and internal staff Work with your managers to answer escalated customer complaints Work closely with the analysts prior to service charge estimates and actuals are sent to ensure...

Collections Officer – Hounslow Must have driving license amd access to own vehicle Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week...

One of our local authority clients are currently recruiting for a Housing Repairs Co-ordinators. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will be part of the Business Liaison team providing admin support for repairs & carrying out ad-hoc duties. Duties and Responsibilities * To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. * Experience of working in a contact centre answering high volume of calls to ensure targets are met. * Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of the Council is projected. * Excellent communication skills to liaise with other...

Spencer Clarke Group are seeking a Billing & Collection Officer for a Local Authority Client in Northwest London. In this role, you will manage billing and debt recovery while resolving customer enquiries professionally and maximising council income. Duties: Manage the accurate billing, collection and recovery of council income and debts. Resolve customer enquiries across multiple channels with a high standard of customer care. Negotiate and monitor repayment arrangements in line with legislation and council policy. Maintain accurate records and work with internal and external partners to maximise recovery.Qualifications and Experience: The successful candidate will have the following skills / experience: Experience delivering customer-focused advice, transactions and complaint handling. Experience working in billing, revenues, benefits or debt recovery environments. Experience managing accurate records and handling confidential data. Experience using IT systems, including...

Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell. Role: Temporary Facilities Helpdesk Team Leader Location: Bracknell - Office Based Salary: £17.50ph Our client is seeking a Helpdesk Team Leader / Supervisor to join their team on a temporary basis. This role will combine hands-on helpdesk support with responsibility for overseeing and guiding a small team, ensuring a high level of service delivery in a fast-paced environment. Key Responsibilities: Act as the friendly and professional point of contact for operational colleagues, addressing queries and concerns Provide day-to-day supervision and support to the helpdesk team, ensuring workload is managed effectively Handle incoming and outgoing calls efficiently, supporting the team during busy periods Complete various administrative tasks on the CAFM system, including assigning tasks, generating purchase orders, and updating records Monitor and allocate team workloads,...

As a Customer Service Coordinator you will provide first class service to our customers and retail partners. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard. This is a hybrid role, requiring 3 days a week on-site in Bracknell. Previous inbound and outbound customer service is required, as is a strong telephone manner and a pro-active approach. You will ideally have worked within an FCA compliant environment before. This is a long-term contract role but suitable applicants will be available at short notice. Main Responsibilities: Handle inbound and outbound calls from customers to an exceptional standard. Address queries related to the finance application process. Assist customers with the completion and submission of finance applications....

Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : OnsiteJOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service...

Adecco are currently recruiting for a customer service advisor to be based in Maidenhead The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate = £13.00 /£14.00 - 6-9 Month Contract Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK. Accountabilities Customer Service: Adherhance to Customer Service processes and procedures Answering inbound customer calls courteously and professionally, dealing with each enquiry...

An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency. Key Responsibilities: Provide high-quality technical support to customers, aiming for first-time resolution of enquiries Build and maintain strong relationships with service agents, dealers, and...

Technical Support Specialist – 12mths – hybrid Hertfordshire - £160pday) Our client is seeking a Technical Support specialist to work approx. 4 days per week onsite in Ware, Hertfordshire. You will be reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for you. Required skills & experience: Exceptional skills in problem solving & time management Able to provide timely updates and manage customer expectations Ability to read, write, and speak English fluently;...

Must be a recent Graduate within ast two years.  Job Title:IT Operations Team Graduate The IT Operations Team Graduate is a member of the highly motivated, customer-focussed Service Desk Team, responsible for provision of IT service desk and associated capabilities across the business units. The role holder is the first point of contact for all staff with an IT question or problem, and works closely with all staff, the in-house IT team and 3rd party suppliers for day-to-day provision of IT end-user support. The IT Operations Team Graduate also works with the IT Infrastructure and Change teams to assist in projects and portfolios of change, providing insight into business requirements and use of applications/services, and testing. Opportunities will also be provided to work as a member of the IT Infrastructure team on projects and ongoing activities during the placement. Key measures for the role include high customer satisfaction, achievement of service levels and smooth...

Customer Service Lead Specialist Location: Newbury Contract Type: Temporary Ongoing Hours: 17.5 hours per week, Wednesday - Friday 2 full days (7 hours each) 1 half day (3.5 hours) Flexibility on which day is the half day and working hours for that dayPay Rate: £13.50 per hour Position Summary The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing contracts and mentoring team members. This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success. Key Responsibilities Manage repair and work orders Organise returns and collections, handle proof of delivery and pricing queries Respond to incoming emails and phone calls professionally Maintain communication with internal and external customers Investigate and resolve invoice and billing disputes Support colleagues across multiple service processes and technical areas Mentor and assist...