68 jobs found in Halesowen

Pertemps West Bromwich are currently seeking a proactive and customer-focused Customer Service Advisor / Internal Sales professional to join our growing team. This is an excellent opportunity for someone who enjoys providing outstanding customer service, supporting sales activities and working collaboratively within a fast-paced environment. Key Responsibilities: Handling customer requirements via telephone, email, and e-commerce platforms Processing customer enquiries and orders using an in-house Navision system Providing internal support to Regional Sales Managers Managing customer accounts and providing professional advice and assistance relating to products and services Working closely with other departments, including warehouse operations, managers, and other group locations, to ensure customer requirements are met efficiently Maintaining accurate customer records and order information Delivering excellent customer service while identifying opportunities to support...

Job title: Support Services Manager - ITIL Location: UK Remote Contract duration: 6 months+ Our client, a successful, UK based consulting company specialising in the provision of Enterprise Asset Management (EAM) services has identified a role for a Support Services Manager to work within the Support Services Team. Position Summary: Led and directed by the Senior Manager Support Services. Support Service Managers are part of a service / support desk team who act as a single point of human contact to meet the communication and support needs for users of our client’s technology solutions. As well as being knowledgeable and helpful, the support services team also provide continuous customer feedback which allows preventative measures and improvements to be developed and rolled out supporting wider customer satisfaction with products and services. Support Services is focussed on delivering excellent customer experience through effective tracking and resolution of service...

Shifts:Monday to Friday, 7 am to 7 pm Pay: £13.45 per Hour Fully Remote Role. Start date 13th July 2016 Who We Are: We are a dedicated organization committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for our customers. Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery. Completing call wrap-up tasks efficiently, maintaining...

Join Us as a Temporary Customer Service Advisor! Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future! Contract Details: Type: Temporary Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload) Hours: Monday to Friday, 8:00 AM - 6:00 PM Location: Fully remote Why Join Us? Be part of a dynamic team that thrives on providing exceptional customer service! Work from the comfort of your own home while helping students achieve their educational goals. Perfect for students, educators, or professionals seeking short-term summer employment! Your Role: As a Customer Service Advisor, you will: Assist prospective students by submitting applications and answering their...

We are currently recruiting for Telemarketers to join our client in Birmingham City Centre. This is a hybrid role once trained, but some travel to the City Centre office will be required. Duties include but are not limited to: · Calling potential customers, gathering information · Arranging/ making appointments for telephone consultants · Lead generation and profiling · High volume of outbound telephone calls · Excellent customer service required If you have any form of Telesales, Sales, Telemarketing, Call Centre, Customer Service experience, please get in touch

Customer Service Advisor Warndon - Worcester £13.46 per hour Temporary Ongoing Contract Working hours 40 hours per week 1-hour unpaid lunch Working 5 days out of 7 Shift rota within: Monday - Friday: 7:00am - 6:00pm Saturday: 8:00am - 5:00pm Sunday: 9:00am - 12:00pm Rota pattern: 5-week rotation Includes 2 Saturdays and 1 Sunday per cycle (not on the same weekend) The Company Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers. This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate. The Role You will be part of a busy customer service team, delivering a high level of support to customers. Customer Service Key Responsibilities Handle inbound and outbound customer enquiries Provide clear and accurate information on products and services Resolve customer queries and complaints in a professional manner Log...

Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary £12.71ph Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional. Roles Available: Full-Time Agents - 37.5 hours per week- Rotating 3-week shift pattern:- 08:00 - 16:00- 09:00 - 17:0010:00 - 18:00Contract Details: Temporary assignment for 12 weeks, with the possibility of extension if required.Role Overview: As a key member of our customer service department, your role will encompass a variety of exciting tasks, including: Handling inbound and outbound customer calls with a friendly demeanour. Booking and managing repairs and replacement appointments. Delivering excellent customer service and providing...

Customer Service - Key Accounts - 12 Month FTC We are working with a well-known, European leading organisation on the lookout for a Customer Service Advisor to join their Key Accounts team in Warwick on a 12 month FTC. This is an incredible opportunity to join a great company within a fantastic team. You will be responsible for the day-to-day management of key customer accounts, ensuring orders are processed accurately, at pace and within agreed timelines. A key part of the role is demonstrating strong prioritisation skills, effectively managing changing priorities, proactively identifying and communicating any issues or delays, while maintaining strong relationships and delivering an exceptional level of customer service. You will take ownership of customer queries relating to orders, deliveries, product availability, and general enquiries, ensuring these are thoroughly investigated and resolved in line with customer expectations. The role also involves coordinating customer...

Customer Service Coordinator Telford office based Monday Thursday 0830-16.30 Hourly pay rate £13 - £14 depends on experience Initially 1 year contract ** BRAND NEW POSITION ** Would you like to work in the Telford base of a global business where you will be valued, receive excellent training, support and be kept busy with a variety of tasks? If the answer is yes, this is the job for you! This is a really great opportunity to join a business who have a solid foot in the past as well as an exciting future. Working within a busy, friendly and supportive team environment and for a global electronics company, you will have responsibility for a variety of task once trained. Job role /details • Provide sub-contract quotes to customers • Manage and prioritise customer orders and communicate status • Answer customer queries and relay information • Release Service Orders to suppliers for outsource work • Liaise with logistics to verify order progress • Monitor job...

Belmont Recruitment are currently looking for a Customer Service Advisor to join Derby City Council's Carelink Team on an initial 3 month temporary contract. This is a full-time role working 37 hours per week on a 3 week rolling rota (nights), including weekends. Working within a 24/7 monitoring centre, you will be responsible for handling emergency and non-emergency calls, responding appropriately to customer needs, maintaining accurate records, and liaising with emergency services, council departments, contractors and partner agencies. Key Responsibilities * Provide a professional and sensitive call handling service for Telecare users and other service callers. * Assess, prioritise and respond to emergency alarm activations and customer enquiries. * Liaise with emergency services, contractors, council services, relatives and partner agencies where required. * Maintain accurate records using computerised call handling and customer management systems. * Process customer...

Are you an experienced administrator or customer service advisor? We currently have a temporary customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience Role: Customer service rep Shifts: Monday - Friday, 2 shifts on rotation 8am - 4pm and 9am- 5pm (flexible) Pay: £14.50 per hour Duration: Temp ongoing - Could potentially go perm based on performance Location: Holcim, Smith-Hall Lane, Hulland Ward, Ashbourne, DE6 3ET (100% office based) Main tasks include * Ensure that orders are received when goods/services have been supplied * Liaising with suppliers to resolve any invoice queries * Answering the telephones and passing on messages in a professional manner * Taking customer orders * Updating customers on orders and deliveries * Dealing with any customer queries * Supporting internal staff with pricing queries * Data entry Requirements * Excellent...

Customer Service Representative Location: Northampton, NN3 Salary: £13.50 per hour Start Date: ASAP Working hours: Full time (Apply online only) NOTE: This is a temp 3-month contract The Role: To exceed Customer's expectations. Through providing exceptional customer services when receiving and processing of customer orders, dealing with any queries, orders and shipments. Key Responsibilities: Liaising with production to ensure order fulfilment Liaising with Customers Answers customer support messages via telephone or email promptly to enhance the customer service experience Patiently listens attentively to customer and connects them with the appropriate department to address their needs Maintain accurate records of customer complaints on the relevant software system Ensure that the customer account information is processed accurately and efficiently. The data collected will be used to provide reports to measure customer satisfaction Data confidentiality is critical to our...

An exciting opportunity has arisen for a Customer Account Executive to join the team on a 12-month maternity cover contract. This role is ideal for a customer-focused individual who enjoys building strong client relationships, solving problems and delivering excellent service in a fast-paced environment. The successful candidate will be responsible for managing a portfolio of clients, acting as a key point of contact and ensuring customer requirements are fulfilled accurately. Key Responsibilities: * Develop and maintain strong relationships with assigned clients. * Manage customer orders, ensuring requirements are met accurately and on time. * Communicate proactively with clients to manage expectations and provide updates. * Investigate and resolve customer queries and complaints through to completion. * Collaborate with internal departments to deliver service excellence and meet agreed service levels. * Support service improvement initiatives through data...

Role: Customer Service Advisor Contract: 3 months Location: Macclesfield, UK (on-site) Working shifts: Monday to Friday (Full time) Working pattern: 8:30am to 5:15 pm (37.5 working hour/week) Job Purpose To provide a high-quality front-line customer service experience by resolving a broad range of customer enquiries received face to face and via telephone. The postholder will ensure customers receive efficient, professional, and timely support, aiming to resolve enquiries at the first point of contact wherever possible. Key Responsibilities Respond to customer enquiries and service requests received in person and over the telephone in a professional and customer-focused manner. Resolve customer issues efficiently at first point of contact wherever possible, escalating complex matters where appropriate. Accurately update and maintain customer records and service requests using relevant IT systems and databases. Ensure compliance with relevant regulatory, legal, and...

Customer Service Advisor - Temporary to Permanent Opportunity Location: Mansfield Hours: Monday to Friday, 8:30am - 5:30pm Start Date: 18th June Contract: Ongoing Temporary Assignment with Potential for Permanent Employment We have an exciting opportunity for an experienced Customer Service Advisors to join a busy and friendly customer support team in Mansfield. This is a fantastic role for someone who enjoys helping customers and is looking for a position with no sales targets or cold calling. Working on behalf of a popular online retailer, you will be responsible for handling customer enquiries via telephone, email, live chat and a ticketing system, ensuring a positive customer experience at all times. Key Responsibilities: Responding to customer enquiries via phone, email and live chat Managing customer requests through a ticketing system Resolving customer issues efficiently and professionally Maintaining accurate records of customer interactions Delivering excellent...

About the Customer Service Advisor role: * Monday to Friday - No weekends! * Working hours are 08.00am to 4.30pm * £12.71 per hour * Temporary ongoing role * Based in Stratton area (on main bus route) Duties for the Customer Service Advisor role: * Contacting customers regarding orders and updates via email and phone * Liaise with other internal team members * Using Warehouse Management system - AS400 * Entering information into reporting spreadsheets * Mostly systems admin work but some phone work * Ensure procedures are adhered to in line with company policy and best practice Experience / Skills required for the Customer Service Advisor role: * Good PC skills, including experience of Microsoft Office Excel, Word & Outlook * Excellent interpersonal and active listening skills * Clear communication skills and a strong command of the English language * Strong attention to detail and articulate both verbally and written * Ability...

Certain Advantage are recruiting on behalf of our longstanding client for a Credit Controller on a temporary basis starting ASAP until 30th Sep 2026.   The role pays £18 - £22/hour PAYE working 7.5 hours per day.   Based in Milton Keynes on a hybrid basis this is a great opportunity to join an established business working on maximising collections performance in a busy fast paced business-to-business environment.   Reporting into the Manager you’ll be responsible for supporting the business’ aim to improve bad debt exposure and achieve collections targets.   What you’ll be doing Your main accountabilities will include: Maximising collections performance through high volume outbound and inbound contact by phone and email channels Delivering strong collections performance for nominated accounts, to reduce and maintain the aged debt position Performing account, billing, and payment reviews to enable collection or corrective activity Working effectively with customers to reduce debt...

About the Role At Mercedes‑Benz Financial Services, our customers are at the centre of everything we do. As a Customer Operations Specialist, you’ll play a vital role in delivering exceptional customer experiences while supporting the smooth day‑to‑day running of our contact‑centre operations. This is a fast‑paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most. While this role is initially temporary, it provides a strong foundation for starting your career with Mercedes‑Benz Financial Services, with the potential to progress into permanent opportunities across the business. What You’ll Be Doing * Handling inbound customer enquiries via phone and email * Managing escalated queries with professionalism, empathy, and sound decision‑making * Identifying and supporting vulnerable customers with care and patience * Working collaboratively with colleagues to resolve issues...

Looking for an experienced customer service advisor, supporting a fast‑paced and challenging 24/7, 365‑day Facilities Management environment. The role focuses on delivering high‑quality customer service and operational support. The role is Fully office based and is a temp to perm position. Job role: Provide excellent customer service across all communication channels, handling every interaction professionally. Work towards agreed SLAs and KPIs to meet contractual targets. Communicate with customers, engineers, and managers to resolve queries quickly and keep the Helpdesk running smoothly. Manage customer enquiries professionally, taking ownership to resolve issues and support complaint handling when needed. Respond to customer requests within required timescales to meet SLA and KPI expectations. Log, update, and complete all jobs accurately in the Helpdesk system. Follow all relevant procedures and approval processes to maintain compliance and audit standards. Understand...

Join Us as a Temporary Customer Service Advisor! Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future! Contract Details: Type: Temporary Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload) Hours: Monday to Friday, 8:00 AM - 6:00 PM Location: Fully remote Why Join Us? Be part of a dynamic team that thrives on providing exceptional customer service! Work from the comfort of your own home while helping students achieve their educational goals. Perfect for students, educators, or professionals seeking short-term summer employment! Your Role: As a Customer Service Advisor, you will: Assist prospective students by submitting applications and answering their...