May 20, 2026
Aatom Recruitment is looking for a Customer Operations Adviser (SCP 18) on behalf of a Local Authority.
Job Title: Customer Operations Adviser (SCP 18)
Contract Duration: 3 Months with Possibility of Extension
Working Pattern: Office Based
Hours Per week: 36
The main purpose of the role:
* To consistently maintain high quality customer service and wherever possible, resolution at first point of contact to residents, customers or partners contacting the council through all communication channels
* To process administrative work, ranging from decision making for straightforward processes, to complex processes impacting financial and legislative compliance.
* Ensure collection rate targets are achieved by following processes to maximise income to the council and compliance with all relevant legislation and regulations.
* Ensure advice and guidance for benefits customers enables an accurate and timely resolution for claims processing times.
Specific duties and...
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KT10, Esher, Surrey
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