5 jobs found in Harpenden

Job Title: Dynamics 365 CCaaS Developer Location: Luton, UK (Onsite) Contract Type: Contract (6 months) Day Rate: £425 per day (Inside IR35) Overview We are seeking an experienced Dynamics 365 Customer Service and CCaaS Developer to support the ongoing enhancement of a recently implemented contact centre platform. This role will focus on extending capabilities, improving integrations, and delivering scalable solutions across customer service and omnichannel environments. This is an onsite role based in Luton, working on a high-impact transformation programme. Key Responsibilities * Design, build and customise Dynamics 365 Customer Service and CCaaS solutions * Configure and enhance omnichannel capabilities within Dynamics 365 * Develop plugins, workflows, and PCF controls using C# * Integrate contact centre capabilities using Azure Communication Services * Support chatbot and voice bot development using Power Virtual Agents / Copilot Studio * Manage Dynamics...

Job Description: We are recruiting for a Customer Services Lead on behalf of a client. Our client is is a leading global distributor of pharmaceuticals. Their success to date is the result of 50 years’ experience providing medicines to our customers in over 70 countries across 6 continents. * Job Title * Location - Watford * Salary £36,000 to £40,000 dependent on experience * Hybrid working from home 2 days a week * Hours are Monday to Friday days (37.5 hours) * Bonus - Performance related * Holidays 24 days plus Bank Holidays Team leadership - Lead, motivate, and coach the Customer Service team to ensure a high level of engagement and performance. Maintain excellent, prompt, and consistent customer service standards across the team. Monitor team and individual performance through monthly and quarterly KPIs and take appropriate actions where required. Drive continuous improvement in team performance, processes, and systems to increase productivity and...

I am looking for a proactive and customer-focused individual to join a team as a Customer Resolutions Officer. This role plays a key part in ensuring customers receive excellent service and clear communication, particularly when resolving service issues, complaints, and operational enquiries. The Customer Resolutions Officer acts as a central point of contact between customers and operational teams, ensuring feedback, complaints, and service issues are handled efficiently and professionally. The role involves coordinating responses, monitoring customer satisfaction, supporting operational teams, and ensuring customers are kept informed about service updates and repair works. Key Duties Act as an advocate for customers and promote high standards of customer service. Communicate proactively with customers about service issues, defects, or delays through phone, email, text, letters, or digital channels. Log, track, and manage customer feedback and complaints, ensuring they are...

Debt Recovery Officer Brent    £24.65ph Hybrid working (1-2 Days in the office) Purpose: The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council’s Debt Recovery policy Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy Knowledge: Excellent verbal, written debt recovery negotiation skills. Strong numerical, analytical, problem solving and decision-making skills Knowledge of what is important when delivering good customer service in a very diverse environment Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates’ court. To find out...

Jark Stevenage are urgently recruiting for FULL TIME - ONLINE CUSTOMER SERVCIE ADVISOR An exciting career opportunity has arisen for a Full Time, Online Customer Service Advisor to join our clients team and be part of our online operation based in Biggleswade to help assist in the day to day running of the customer services department. This is a fantastic opportunity to join an exciting division of a well-established business. Hours of work will be Monday to Friday 8:00am – 5:30pm Responsibilities will include:  Inbound and outbound calls to customers and our Internal Branches.  Processing customer’s website placed orders  Processing internal Branch placed orders  Conversing with customers via on-line chat and e-mail  Tracking orders and liaising with all our courier networks  Assisting customers when using our website, placing orders etc.  General office / customer service duties Skills, Knowledge, Qualification and Experience  Computer literate  Previous experience...